Optiks International

Location :

3450 Uptown Blvd #107, Victoria, BC V8Z 0B9
Added by Jopie, at 10 January 2017

Add email
Add business description
Add Social Media
Add Products and Services

• Angela DeJong

  29 October 2017

  The sale people are very insistent upon helping you. But if they won't listen to what you're looking for and just keep bringing you the exact opposite of what you wanted, it becomes a really frustrating experience. I wanted thin, light, metal frames in a bright color with small lenses. The salesperson kept bringing me heavy frames in dark colors or really large lenses. She didn't like the choices I made for myself, even though I'd really liked how they looked so I eventually walked out feeling that I'd wasted a lot of time and remembering how much I really dislike commission salespeople.
  
  This was the second time I'd gone, the first time the manager at the time had told me that polycarbonate lenses break/scratch easily and don't provide UV protection (they're used in safety glasses for a reason and do provide 100% UV protection) and wouldn't let me buy polycarbonate lenses in frames that I liked, insisting that I had to have their "premium" lenses to be happy.
  
  I won't be back.

  response / report this review
• Rita Johl

  29 June 2017

  My husband and I both bought glasses in April 2017. We were very satisfied with the Customer Service and the Glasses. Yesterday my
  husband lost his glasses at the park and we searchedfor them everywhere.
  
  I phoned Optiks International and had Sharon help me thru the process of getting a new pair for my Husband. She went above expectations and got my husband all set up for another set of glasses especially knowing how stressed we were over the ordeal.
  The Customer Service was exceptional. We even had Prashant the other
  salesperson who sold us the original pair come to us and give me a hug saying how sorry he was about us losing our glasses. EXCELLENT STAFF

  response / report this review
• Fenex Folox

  11 May 2017

  It was clean with prompt service. Thats about all the positives i can think of. No smiles, no intrest, and some rather expensive prices.

  response / report this review
• Brian

  07 May 2017

  Needed new glasses. Great service and lots of assistance in choosing a new pair.
  
  Had a groupon and saved a ton of money. Plus direct billing to my insurance made it super easy and painless.
  
  The two for one deal that they advertise on the radio is quite misleading though. The second pair comes from a very specific wall with what look like the cheap and reject frames. I get why they do it, but still quite misleading.
  
  Beyond that I had a very good experience and would definitely recommend.

  response / report this review
• Will Fairbrother

  06 March 2017

  My girlfriend and I went into the store both needing glasses, and we were met with great help from Neil. Very friendly, funny, and knowledgeable, he spent an hour with us looking and choosing frames. Once we selected ours it only took 2 business days and we were set! Absolutely will return for our next pair.

  response / report this review
• Meagan Warren

  20 February 2017

  Terrible service don't waste your time. We tried to pay for the glasses on two plans but he told us it was impossible and he couldn't do it. We went in three times and saw different people each time and they all had different responses. They also told us we could not pay for one on one plan and the other on the other plan. And He kept on changing his answer. Then we went to lens crafters and they let us do it no problem. Don't waste your time here, go somewhere else. I would rate this 0 stars but the lowest is 1.

  response / report this review
• Mary Wotherspoon

  22 January 2017

  Even though the eye exam was great, I did not receive all of what I went there for. I was looking to update my contact lens prescription as well as my glasses, and when I asked I was not given a clear answer on what needed to happen to do that. They have an online questionnaire to book an appointment and were great in the booking process, but ultimately did not have any regard for the online questionnaire so I did not receive a contact lens fitting. I am not an optometrist, so I wouldn't know if I needed a fitting or not. I will not be returning.

  response / report this review
• Mira Love

  17 January 2017

  Completely horrible customer service!!
  I went in looking for new frames for my new prescription lenses and the customer service was absolutely pathetic. I was in a good mood looking through the options when a man looked at me and I asked him how he was and told him about my intentions of replacing my glasses. I asked if he could explain to me how the process works and he looked so annoyed and rudely answered me. It was though I was bothering him just being a customer. I proceed looking at more frames until I was interested in three that I had tried. I asked another man working there that I was interested in the frames and he didn't look up at me, instead he looked down at me. He took the glasses away and took there code without explaining anything to me ..
  worst customer service!! I'm appalled! I will not support this bussniess.

  response / report this review