The trains need alot of maintenance, some doors did not open. Not due to construction on the outside because for some unknown reason
I have always found this station to be clean and efficient. The parking structure has solved all of the parking issues and the connections to Oakville Transit work in a pinch.
The via rail agent is a true customer care agent. I was running late picking up my father who had just arrived from ottawa. The agent made my father a tea and brought him peaches while they both waited for me to pick my father up. After the station had closed in the afternoon last week He waited with my father because it was very hot. He made sure my father was comfortable as I was an hour late. Thank you to who ever you were. Yes via rail!!!!
It's a good station, one of the better ones I would say. My only gripes relate to parking and pickup. The parking lot is pretty much always full and although there is a parking garage, those are always a massive pain to navigate.
Also, the pickup is several lanes wide, however, there is no way to get out if there are cars blocking the other lane.
Very bad experience on July13/16 around 5pm due to a rude custodian. I decided to travel with Via first time and it is last one. There was no sign of "do not enter in hallway" sign was only for "caution wet floor" so walked carefully through it. There was this guy started to yet at me and saying use common sense i just cleaned floor, can't you go around the hallway? I asked him where is sign of not to wall here? This guy didn't say anything about that but kept shouting use your common sense. I don't know how can VIA keep such a bad behaviour employee. That was it from me to Via. I hope VIA fix this issue sooner before that cleaning guy ticks off more customers away.
Long line-ups for pickup, and it is designed in such a way that if you are not the first car, you can get blocked in
Typical for a GO Station, convenient location, lots of parking. Trouble happens during the afternoon rush hour. Getting out of there will take time, as there aren't many options for roads out of the station.
A relatively nice and new Via Rail station. There is a clean bathroom and lobby area. Very easy to board the trains from this station and makes for a nice trip to Niagara Falls. - A Richard Trus review