About
Location :
Added by Jopie, at 10 December 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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10 Reviews
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15 November 2017
I purchased my glasses from this place and my lens started to flake off, couple of months after I purchased it & my glasses are falling apart when I called them and told them they never offered to replace my glasses.They are fraud wouldn't recommend this place no noone
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30 October 2017
Went into the Trinity Common location with my son's glasses that had a bent hinge on one arm. The sales person, took the glasses in the back and came back out saying that the hinge was broken in half and the arm was cracked, and that it would cost $100.00 to repair. After calling her out as purposely breaking the hinge and trying to charge me for it, and cracking the arm, she admitted that she lied. Stay away from these crooks!!!
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28 July 2017
Horrible service! Lied about the price of the frames so I would go away!
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06 June 2017
Kanda optical at other locations are giving better customer service whereas I found this specific location not upto the mark. Staff doesn't go that extra mile to convince the customers.
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22 May 2017
1. Rude and bad service.2. All they want is your money. 3. You have to wait when picking up unless you have to pay. 4. Stay away, you will thank me later.
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07 April 2017
worst customer service.The old guy working there doesn't know how to speak. They don't even deal with your insurance company directly. very rude behavior and the time to deliver your glasses are 3-4 weeks. I WILL NEVER GO TO THIS LOCATION AGAIN. PLEASE SAVE YOUR TIME AND MONEY AND DON'T GO TO KANDA OPTICAL - TRINITY MALL. Suggestion to the owner: LEARN HOW TO SPEAK TO CUSTOMERS.
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21 March 2017
Most horrible service by the person who talked to me over phone. Need classes for Cx service. Pathetic
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24 February 2017
I bought a pair of Tom Fords prescription frames as well as a pair of Ditá sunglasses. I enjoyed the variety and the amazing service the staff provided. I'll definitely come again!
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18 December 2016
visit this place only if you have a lot of time to waste and still get nothing. Mr. Harsh Kanda talks in a strange manner and will tell half of the things and different things every time you have a query for him. We were told that we can get a pair of prescription sunglasses within 200 but as soon as they got to know that we have insurance the price doubled stating 200 was only for sunglasses. since we were new, we trusted them and ordered our stuff to which we were told that we can collect it in 7 days, after they call us and there was a call after two days to confirm that insurance part is all ok. but we didn't receive any call to collect, after repeatedly calling them for 10 days, finally we were told that our glasses were ready and then Mr. Kanda calls again the next day stating that we got to pay 200$ as they are not able to get our insurance thing done (though he had called us to say insurance is confirmed) and now he will not be giving us the glasses if we don't pay upfront. we checked with our insurance company and no claim was even submitted to them. We thought of better getting our refund from this place rather than wasting more time over this stupidity and different statements each time. Very very unprofessional and callous attitude I hope we had read the reviews before visiting this place.
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17 December 2016
Very good service at this location. Dealt with this location few times and highly satisfied by their service and advice. Repairs are done very accurately as well.
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