I love EQ3 products. But the service here was terrible. I walked in with a specific list of three items and asked for recommendations regarding a smaller light coloured coffee table. The response I received was "well, we have a lot of things, so I don't know what you want". Then she put two mirrors in a single bag, tossed them at me, no offer of helping or holding the door. Even though it was clearly awkward and heavy. The bag immediately broke and I got home only to find out she gave me the wrong mirror. Do not recommend. I'll be ordering my items online from now on. This is a waste of floor space if you aren't going to actually provide customer service to your clients.. and there was only one other client in the store with at least 4 people working. Not impressed.
Great service, great product. The delay from order to deliver could be shorter, although at least what was communicated was respected.
The experience has been amazing from the start at EQ3 in Brossard Dix30! Liliane was awesome to answer all of my questions and she took the time to help me with colors, options and models. She truly was the best sales rep over there! The installation was great, however there was a missing piece. I called the customer service and on the same day I was receiving an email back with a FedEx shipping number for my piece. Quick and efficient! Thank you!
Super and incredible after sale service, one of my cushion was defective and with a simple call they just send me a new cover directly to my home! I am impressed! Catherine congrat’s for your great work!
Great service! Definitely recommend this place!