Salmon’s Transfer Ltd. Richmond

Location :

100-9500 Van Horne Way, Richmond, BC V6X 1W3
Added by Jopie, at 24 June 2020

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• Lee Tracie-Stockburger

  28 April 2021

  We have used Salmon's Transfer for 2 moves so far, 1 personal move in the pouring rain, and 1 renovation move - this move on very short notice for a number of oversized appliances that also required storage. It is a dream to have professional movers after doing many moves ourselves. Their drivers were professional and careful, had positive attitudes, and they knew how to move the awkward, large and heavy pieces without damage. We made a last minute and time-sensitive request to move appliances off a renovation site. Salmon's bent over backwards to provide the transport and saved us work of having to find and rent sufficient storage large enough and at a decent price. Their storage, in our case, was competitive cost wise to personal storage at UHaul, but they could store our extra height and weight items. Having them arrange transport to and from our site made the emergency move hassle free. Thanks to all at Salmon's who have helped us.

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• J W

  09 October 2020

  Nightmare experience using Salmon Transfers. Avoid them at all cost. Scheduling mistakes, lack of communication, and poor service from their head office. Made moving unbelievably stressful. I will never use them again.
  
  1. On moving day, the movers didn’t showed up at the time given. When I called the office, I learned they had made a mistake and forgot to enter the details of my move into their database so I wasn’t on the schedule. They scrambled to send movers over last minute. What was supposed to be done in one morning ended up being a full day of waiting for the movers. When the movers arrived, they did their best but were obviously at a disadvantage because no one briefed them or gave them details/information about my move collected previously by the in-home estimator. So they didn’t know where to park or what they needed for packing. The movers themselves did their best and were good at what they do. Their head office, on the other hand, is terrible.
  
  2. Afterwards, I had tried to express to the rep at Salmon Transfers’ head office how stressful moving day was and that I was unhappy about a full day of work missed for their mistake. The response I got was an unauthentic apology and transferring of blame. I was told that there was nothing they could do for me; what is done is done. She also said there was no one else I could speak to (there’s no manager or supervisor) about my experience. Speaking with the staff member was the worst part, her tone and her responses were cold and mean. The way she kept changing the subject felt like she was pushing the blame onto me. The customer service I’ve received has been unbelievably bad.
  
  3. At this point, I just wanted to receive my things and end this ordeal. I was told I would be called the day before delivery by the movers with a time for when they would be arriving. They never called so I relied on the timeframe that the rep at the office had told me earlier; it would be in the afternoon between 1-3pm. I didn’t get a phone call till 3pm on the delivery day to hear that the movers were just heading out and it would be 4 hours till they arrive. Again, I wasted an entire day waiting. The movers again were good people and did a good job unloading my items but clearly we had received different/conflicting information from their head office in terms of schedule.
  
  Never use Salmon Transfers. I was fooled by the few positive Google Reviews about them. Moving is challenging enough; you don’t want to risk adding on more stress and complications by using Salmon Transfers.
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  UPDATE: Business claims on google reviews that they talked to me about compensation after. No, they never did. I never received an email or phone call. This company demonstrates a lack of integrity by falsely saying they spoke to me to address the issue.

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• Hailey Joseph

  01 August 2020

  Great place to work as a swamper, friendly and hardworkers. So if anyone is planning on moving local or international Salmons is the call you make. We get the job done right.

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• Eric Rallison

  20 July 2020

  Chris and Vinney moved my piano and furniture last week. Super professional, skilled , timely and efficient. I would recommend to anyone.

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• Darren Mackay

  01 July 2020

  Can't say enough about Salmon's Transfer. The professionalism from Mark and his team are what sets them apart. Highly recommended.

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