Area and location are beautiful. Be wary of the staff, they have our team a difficult time when trying to apply a group rate. Free firewood for the fireplace in your suite. Be careful, it's super easy to set off your fire alarm in your room if you smoke the wood too much.
Quaint yet darling hotel. The rooms are spacious and have a nice kitchen. Great for multi day vacations. The view is spectacular!
Stayed in chalet 4 times over the last 15 years Always off season. Wonderful every time. Great for families or groups of friends- came as three couples last time. Wood burning fireplace and pool/waterslide/indoor and outdoor hot tubs were the highlights. Waterslide pool was little chilly. Thanks!
I only used the laundry facilities and store (I was camping at nearby camp site). When I called, at the suggestion of the city information center, I learned that the laundry is operated by a separate vendor, but the Douglas employee was able to provide all the info I needed. They like you to start your wash 90 minutes prior to closing time, which is overkill unless there are no machines available, but no one was in the facility enforcing that on my visit. Equipment was all clean, working and in good order. There are about 5 or 6 washers and an equal number - or more - of dryers. Prices are better than at the in-town laundromat, though they don't offer the full services offered in town (wherein they'll wash, dry and fold for you, but at a very dear price!) There's a large folding table and you can get coins and detergent at the store next door.
We only stayed late one night as an emergency room while travelling. Rooms seem clean, relatively quiet, and family friendly. We plan to return this fall with our children and my parents for a family holiday, as the room's full kitchen should allow us a camping like independence, while being weather proof.
The facilities are fantastic for families but the staff lack hospitality. My favorite example was being denied breakfast. If you want breakfast you need to specifically ask for the breakfast package when booking and ensure that you do so 2 days prior. We extended our stay, payed the rate that includes breakfast but we did not specifically ask for the breakfast package when booking + we missed the 2 day window = no breakfast for us. I spoke to the Manager Perry, seems he is the driving force of the cultural ban on hospitality.
Nice room. Clean and spacious. Good kitchen facilities although we didn't actually cook anything. Love the outdoor hot tub. Shuttle bus down to the town is really useful as it's a steep hill!
Douglas Fir Resort is an ideal place to take a young family to in Banff. We have a 5 year old and a 2 year old and normally any excursion outside of our house is filled with dread. Douglas Fir has all the amenities you need. (Grocery store AND liquor store on site). The staff was friendly and check in and check out was painless. Would definitely recommend again.
Beautiful location. Beautiful views. The two bedroom A-frame chalet was clean and private. Rustic furniture and decor. Enjoyed the wood burning fireplace.
I love that they were upstairs and how it was they had like a whole gigantic fridge and then have like a pillow pet thing from the curtain and had everything that I can to cool TV and play land find a water slide and a workout room thing in a game room it was pretty much you can pretty much live in the house it was like and then good
Location is a bit outside downtown Banff, but complimentary bus transport is available. Our room was a suite with a full kitchenette (with dishwasher, but no detergent?) and was very spacious. Fireplace with wood provided was a nice touch. Room was quite warm, but did have a small a/c unit inside (possibly not big enough for the room: our kids, sleeping at the side farthest from the unit, complained they were too hot all night). On-site grocery store is convenient for anything you forgot to bring along.
Easy access to town of Banff and surrounding attractions, comfortable and clean accommodation with great amenities for kids. The breakfast kit is well worth it. We enjoyed being able to make our own meals and spend more time enjoying the pool, waterslides, and local attractions. The staff have been lovely and polite. We wouldn't hesitate to stay here again. Thank you!
The kids will have fun there, guaranteed!!! But the place is starting to look run down. Some renos on the units are in order.
This place is charming and rustic. Right from the start hand carved wooden sculptures of Park Wildlife greet you upon entering the parking lot. My room had 3 queen sized beds, 2 upstairs and 1 downstairs. Our also came with a fireplace and nice balcony backing onto the national park. It also has a great water slide that my kids enjoyed. I would give this a 3 star review for the accommodations, but the views and seclusion are worth another star.