Donway rocks, fantastic experience getting my Mustang, Nick is a fantastic sales rep, felt like we were buddies right from the get go, Alisha in the service department also a gem to deal with, so really, between the staff, courtesy shuttles, etc ., When I'm ready for a change of cars, I'll be right back on Eglinton Ave 👍
I love this dealership. I have had nothing but good service here and the employees are so nice. I didn't get to pick out a car but when I graduate university I am for sure cominng here! No problems here at this location.
Really great service and a great selection!!!!! Everyone I talked to was very helpful and answered all my questions patiently and timely. I would for sure recommend to anyone looking for great service and a new Ford!
Fantastic Dealership, I Dealt with the salesperson Anjum and he was Great the whole experience! He insured I was comfortable and in the right hands. The Finance team worked very hard to get the terms I was interested in I came in to buy a Used 2015 F-150 and I left in a New 2017 F-150. I purchased the day before my birthday and as a little gift they got it ready and plated for me the next day on my birthday! The entire Dealership is friendly as well no matter who you talk to it’s just good conversation. I would recommend these guys to anyone. Again, Fantastic work!
Quite possibly the best purchase experience I've had to date (5th car). Nick Rose, Kent Hebert and the team were completely professional, never trying to push anything. They went above and beyond whenever called upon, and really stepped up anytime I needed anything. I would highly recommend this dealership (along with many other satisfied customers).
Although I sadly did not end up purchasing a Ford (Mustang) this dealership was very professional and I would certainly recommend it to anybody.
They have lots to test drive (mainly just around the corner) and lots to show. Staff were very interactive and made shopping for a car a fun experience without any pressure.
I went in looking for a vehicle that would meet my specifications and I met Anjum who right off the bat was very friendly and straight to the point. I was able to find a car that day and I am happy with it. The whole team was friendly.
Just purchased our third vehicle from Donway Ford Lincoln. This dealership continues to impress with another great sales experience. Thanks to Kim and the Donway team for going the extra distance with their exceptional customer service.
Can't wait for purchase number four.
I went in for what I hoped would be a small repair. It was. My advisor was friendly and helpful. The work was done promptly. The cost was fair. I appreciated being able to work while my car was being repaired. Bravo Donway Ford!
Everyone at Donway Ford was incredibly polite, friendly and helpful. Especially my sales representative Anjum. He was easy to talk to and didn't push a sale on me (I already went into the dealership ready to go home with a car that day). I had my mother with me at the time, and he was extremely nice to her, listened to all her stories (we all know those kinds of moms) and was eager to serve us both. We were offered drinks, coffee and food. The entire experience was impeccable from all the staff. I left Donway Ford with a 2015 Ford Escape and I don't have a doubt in my body that I made the right decision. Please visit them if you're looking for your next vehicle purchase!
Our family has purchased cars over the years from Donway Ford and we are happy that Georgia is following in this tradition. We will be providing a rating of excellent across the board in the evaluation form when we receive it.
Once again, thank you for your assistance and we truly appreciate the outstanding service and support we received. I will be sure to promote and recommend to my corporate contacts, friends, colleagues and family members that Donway Ford Lincoln and Atrens-Counsel Insurance Brokers Inc have stellar sales and customer service on hand to offer.
My experience has been very calm and not overwhelming to the point of wanting to get out of the dealership and go to another. Its been very informative and not pushy, and very helpful. My salesperson Siar Ibrahimi was very helpful and informative and did not put me in a situation where I felt pressure. Overall very satisfied. I feel assured if I do have any problems in the future that I can come in and ask questions.
Over a 6 month period I brought my 2010 F150 to Donway Ford 3 times, to have the warning lights which kept illuminating showing 7 different warnings at any given time, while driving.
The problem continued to the point where dashboard lights for the speedometer would continuously shut off at night while driving. Making this extremely hazardous. I sent in videos of the issue twice, direct to service and to the owner of Donway Ford.
I was charged on 3 different occasions. the last 2 times approx $800 & $900. The problem still not repaired. And asked for an explanation and a phone call from the owner of Donway Ford.
First calls to service, I was told that owner, Terry Fisher was not in. Finally 2 weeks later, after saying he would be back earlier, I tried emailing and called the owner again. I received a text message from someone at the dealership stating never to step foot or contact the dealership ever again.
Guess this is the thanks you get for 25 years of loyalty to Ford Canada. And numerous vehicle purchases and leases from Ford Canada.
I suppose there is a price to pay for blind loyalty.
Ultimately, the blame sits on owner's shoulders (The Ring Master) of his 3 ring circus and many clowns.
Stay as far away from this place as you possibly can.
I recently renewed my lease with Donway Ford and the customer service surpassed my expectations. As usual, the stream of information regarding a new purchase is quite daunting but the care and professionalism i was afforded took a huge burden off my shoulders and I I was confident that I was making the right decision. The work culture is healthy and respectful and its byproduct is witnessed in the attentive and personable manner in which they treat their customers the moment one steps through their door. I love my new Escape. Thanks Lesley and Ken
Donway Ford Sales Team have been part of my life for about the last ten years.when I first arrived there it was Leslie Jankowski who I met and who made me feel welcome and comfortable instantly. Since that time I've come to know others at Donway (Kent!), the service team of people and they've treated me professionally and as a friend of theirs ever since.
The cars I've bought from them have been great, one was even a "dream come true" but then sometimes dreams don't work out well, so they were there for me when I said this isn't working for me, let's trade it for something else!
Leslie you've been a joy and are a friend, Kent you've made every request happen, and I appreciate that, the service department is better than outstanding. I thank you all, and will drop in for coffee soon.
G Goldman