I am probably THE nightmare customer. It's my first snowboard season totally clueless about terminology etc. and probably too concerned with aesthetics/
Me and my husband have popped in here (and the other snow shops on the street) a few times over the last few weeks. Comor by far has most helpful, friendly and knowledgeable staff of the bunch.
The guy who helped find a tube was about as smart as my sock
Seen these guys for years now and they're hands down the best bike shop with the best bike technicians.
AWESOME service.
I was curious about the 3BT shape of Bataleon boards and expressed my interested in seeing what the hype was about. The sales associate immediately offered me the store demo to ride for the day in exchange for my ID. He also did a fantastic job of explaining the board shape and his personal experience with it. I couldn't have asked for better customer service.
This store will now be my go-to place for gear.
This place is my favourite outdoor shop in Vancouver. The customer service blows my mind every time I come here. The guys who work here are simply awesome! They are so helpful and knowledgeable and allways friendly even if busy.
Services received: lots of time on boot fitting, boots, binding recommendations, bindings.
Other bonuses: a variety of languages are spoken by staff
Staff knowledge: 4.3 / 5
Above average knowledge for > 95% of circumstances. Only thing I could not find were products/expertise on pre-molded footbeds that you can use shims on to fix canting.
Staff professionalism: 4.8 / 5
I find they tend to go out of their way to alleviate concerns you might have.
Prices: 4.6 / 5.
I went during peak season so hard to say if they give good deals as ski shops don't give deals during that time in general. To their credit, they do price match, which I took advantage of painlessly.
Phil at Comor on 4th provided absolutely amazing service to me today. I purchased a board at Comor in Whistler a couple months back. However, I forgot to grab the inserts to mount my bindings. Considering I rode my old board early season and then went on a lengthy vacation, I didn't realize I didn't have the inserts until this morning when I tried to mount the bindings to go riding tomorrow. Anyway, I came in describing my predicament and Phil provided me an extra set of inserts he had in stock. He even mounted the bindings for me! With such great service I will definitely continue to buy my gear from Comor!
I was at Comor a few week ago with a friend. We dealt with a man named Devon. He was the manager. I have never in my life had such a great experience buying something. He knew what he was taking about, he was respectful and treated us like kings. We talked about our experience with our other friends and people we work with, hopefully it has brought this company more business. I will most definitely go back in the future for all of my outdoor needs. Thanks for the awesome experience and service!