I am a volunteer with Niagara Dog Rescue and we had a dog in need of a surgery, we were quoted 2500$+ from other vet clinics and told that he would have to wait months, he was in pain and we did not want to do this.. Burnhamthorpe not only got him in on the exact day we wanted him but also gave an immense discount to our rescue, which allowed us to save many other dogs. On top of this they took great care of him and have been great with follow up even though it gets a little complicated in Rescue with fosters and multiple volunteers. We so appreciate all of the help we have gotten and would recommend them to anyone looking for a new vet in the area, they really care about your animal and it is clear that the animal is the priority for them.
Buster our dog broke a dew nail. Call the BAH at 2pm, they accepted up right away, got there 220pm. We walked right in and saw Dr. Alison and Buster completed surgery at 305pm. Nail removed and happy parents. Great care and service.
Thank you to everyone that service us today.
This totally waste my money. My dog has skin problem, so they only give some pulls for me and refuse take shot for my dog because they said pull and shot cannot take together. So those pills cost me $160. I change to another animal hospital, they told me I can do shot and pills together. Therefore, I won’t come again.
Excellent animal hospital and excellent staff members! We've never have been disappointed here.
Very welcome and understanding staff. I cannot say enough about how the staff treated my furry companions and I so very well. Very highly recommended!
Excellent caring Veterinarian's
Highly competent and caring.
Provide wonderful caring vet services
I will never take my animals anywhere else but to Burnhamthorpe animal hospital . Everyone at this clinic from the Doctors to the vet techs to the receptionists have treated us like family since day one. They have been there for us during some of the most difficult days we have gone through as pet parents. I trust very few people around my animals but the staff at Burnhamthorpe animal hospital is on that short list. I trust their judgement and their abilities whole heartedly when it comes to the care of my boys. Best care anywhere!!!
I asked for a quote on a particular medication. The price was provided and me being a smart shopper I know that pet pharmacys have a reduced price which consists of 25% to 50% . I asked them to write me a prescription due to the inflated price they quoted me and they turned around and said that there is a $23 dollar prescription fee associated. No thanks, I went back to my old vet unfortunately who is out of the way who filled this prescription for $5. You have lost a customer and I don't mind driving the few extra km's to see my old vet who doesn't try to rip off their clients Becuase burnhamthorpe animal hospital can't accept the fact that not everyone will pay the expensive medication fees when we have alternative options for our pet medications. It seems that you guys are so money driven and that's a terrible practice. Maybe it you help your clients out in other areas for example this you would have kept a client but instead you've lost one.
Outstanding customer service (friendly and knowledgeable). Little high price, but I take my 12yo dog here for the last 4yrs. Recommended :)
left our 2 dogs there for 10 days some time ago. One couldn't even bark when we picked them up. Rates exorbitant , plenty of room for service improvement , esp. at reception.
Best vets everI live in St Catherines and drive to Mississauga for any care my dog, Xena, needs.
I recently had a horrible experience at an emergency vet clinic out on the other end of the city. They told my brother that I had two choices for my cat. Either pay over a grand for a temporary fix or that I would have to put her down. I opted for the quick treatment and left to get a second opinion.
I am fairly new to Mississauga and knew my co-worker has being going to this clinic for a very, very long time and she swears by every one of the staff here. I know that she expects the same passion and treatment of her dogs that I do for my pets so I brought my cat in.
I have to say they were amazing, they helped my cat out and confirmed that I made the right choice.
**Please note that for the comments from Julia and Adrian should be stated that THEY ARE A COUPLE!!! They should not have given two negative reviews for one misunderstanding.
They may be good to your dog, but to you as a person they're awful. My puppy is only 7 months and there have already been two incidents where the service they offered was horrendous. First they told me he would be due for a 2nd set of vaccines in June and they send me an automated e-mail in May that I'm overdue for important vaccinations. An AUTOMATED email, they didn't even have the decency to call and explain that they messed up the dates and I was due earlier than June. Now jump ahead to this morning. I made an appointment for neutering and explained I work 8-4 and asked if I could drop him off before 8 even though they don't open until 8. I would have been perfectly fine with them saying "sorry, nobody will be here, can we try a different day?" but instead I got "Sure no problem we'll make sure someone is here!" I show up dog in hand, ready for work nobody's there. No one answers the phone, nobody answers the door. I was told someone would be there. Now I'm writing this from work, where I arrived late, and the best I get is a phone call at 8:15 apologizing for miscommunication between the staff. I said forget it, I'll find a vet who actually does what they say and says what they do.