About
Location :
Added by Jopie, at 09 December 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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15 Reviews
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08 November 2017
Great service, friendly staff. They got me a rental free of charge while they serviced my vehicle, couldn't be happier with how they treat their customers!
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08 November 2017
I bought my truck from Birchwood Food back in late 2014 and had a great experience dealing with Dean Kamstra. However, I was recently contacted by this dealership advising that my vehicle was coming off warranty and that I should book an appointment to have the vehicle gone over. After receiving the call, I was pleased and felt the dealership really followed up with it’s customers ensuring that should any warranty repairs be required they could be done. I booked an appointment and was told I would need to leave my truck for the day. On the day of my appointment I arrived 15 minutes’ prior however ended up having to wait in line. After waiting for 20 minutes I attended to the fleet service desk, apparently the wrong desk and was told to wait outside. I then waited for another 15 minutes until I was approached and told to leave the vehicle outside and attend to the service desk.
After finally speaking with a service representative and confirming my appointment I was told I was booked for an oil change. I explained what I had been contacted for by the dealership, and that the appointment was to have my truck looked at as is was coming off warranty. I was told that they don’t perform that service despite being told the day before that they did. Service staff then advised me I had been contacted and booked by the call centre and that the only time the vehicle gets looked over is when a complete service with oil change is performed.
I explained that I was not in need of an oil change as it had recently been completed, at which time I was advised that unless I wanted to pay a complete service including an oil change that to come back when I was ready to do so.
I was extremely disappointed by the dealership, first off by booking an appointment arranging to be without a vehicle for the day and upon being early for the appointment to drop it off needing to wait an additional 15 min past the appointment time. Then after waiting only to be told that the dealership wouldn’t go over the vehicle without oil change and told to come back another day.
This is frustrating as I spoke with staff on the phone and was clearly mislead as to what service was being provided.
The dealership wasted my time, it was a total inconvenience and I will not be using your service centre in the future.response / report this review -
02 November 2017
Very helpful and efficient staff! My every visit to the service shop brings a positive experience.
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26 October 2017
Had a flat tire last week and they put air instead of nitro in my tire so when I went back they fixed it quickly and put new shiny chrome caps on 😃
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16 October 2017
Everyone was very helpful , very friendly ad showed me that my best interest was theirs too and they were going to do their best to get me what I wanted. Every thing was explained in detail, ad the whole experience was comfortable, ad not too overwhelming. Thank you very much for making my experience, easy , non stressful ad driving a great car !
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13 September 2017
MY name is jeff becker me and my fiance jackie reccently made a purchase of anew f 150 from birchwood ford,I had bought my last f 150 from birchwood ford as well. I keep coming back because of their low pressure and friendly sales staff. I had been in last fall and talked to cale nichol about trading up to a new model, when he called me back in may of this year he remembered exactly whatI wanted and we were able to make the numbers work im very happy and will remain a birchwood ford customer. Thanks to cale and the team!!!!
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13 September 2017
Great Ford dealership. Nice sales people and a great selection of vehicles both new and used.
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30 August 2017
Always courteous staff. Clean shop. Offer free drinks in large lounge.
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15 August 2017
Thanks to all the staff at birchwood ford for a great car-buying experience! Everyone is very friendly and accommodating. Special thanks to Nancy Bishop for the recommendation and to our salesperson Keaton Klassen for his professionalism and friendly service. I would definitely recommend Birchwood Ford to anyone I know!
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10 August 2017
Update: August 10th 2017.
After the awful experience I had at River City Ford, I really thought Birchwood Ford was different. I was wrong. I have come to the conclusion that my expectations from the dealer and the brand Ford, from whom I’ve bought not one, but two brand new vehicles in the past 3 years, are completely unreasonable. It is par for the course that when dealing with the Ford brand, expect no post sale service, no loyalty and no respect as a loyal customer.. Once is chance, twice is coincidence, third time is a pattern. So you will forgive me then if I don’t hang around for a third time after my current lease expires.
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I was ready to walk away from the brand Ford, after an appalling, nightmare experience at one of the other Ford dealers in the wonderful river city of Winnipeg. But I was persuaded by Amanda in Birchwood’s servicing department, to give Ford another try before trading in my 2014 Ford Escape.
Amanda referred me to Malik in their sales department.
At Birchwood we did not have to deal with the old bait-and-switch, or last minute previously unmentioned changes to fees / down payments, no deception, no false promises. Our sales consultant Malik, listened to our needs, made some suggestions and delivered on his commitment to us. No false promises, just straight honest answers. Trevor in finance was brilliant in providing all options available to us. A knowledgeable competent individual who was able to confidently point out the pro’s and cons of each financing option available to us, thus empowering us to make an educated decision. Dealing with Birchwood and Ford Finance was a pleasure. From Amanda in service, Malik in sales, Brent the sales manager and Trevor in finance. These are people I will build a relationship with.
Thank you Birchwood Ford..response / report this review -
18 April 2017
I was ready to walk away from the brand Ford, after an appalling, nightmare experience at one of the other Ford dealers in the wonderful river city of Winnipeg. But I was persuaded by Amanda in Birchwood’s servicing department, to give Ford another try before trading in my 2014 Ford Escape.
Amanda referred me to Malik in their sales department.
At Birchwood we did not have to deal with the old bait-and-switch, or last minute previously unmentioned changes to fees / down payments, no deception, no false promises. Our sales consultant Malik, listened to our needs, made some suggestions and delivered on his commitment to us. No false promises, just straight honest answers. Trevor in finance was brilliant in providing all options available to us. A knowledgeable competent individual who was able to confidently point out the pro’s and cons of each financing option available to us, thus empowering us to make an educated decision. Dealing with Birchwood and Ford Finance was a pleasure. From Amanda in service, Malik in sales, Brent the sales manager and Trevor in finance. These are people I will build a relationship with.
Thank you Birchwood Ford..response / report this review -
04 April 2017
I could go anywhere for a n oil change but I prefer to go to Birchwood for to have the oil changed in my Escape. There I know I am always getting a licensed mechanic to go over my vehicle. Parts are guenuine Ford parts and are not some generic knock off trash. During my oil change a problem was noticed and turnaned out to be completely covered by my Power Train warranty. I was saved money and future trouble down some lonely highway! Good work Birchwood!!
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20 March 2017
I would give zero stars if it was possible. Before considering Birchwood Ford on Regent do yourself a favour and google search:
1. CBC - Birchwood Advantage
2. CBC - Check the math
If you already have a Birchwood vehicle ALWAYS get a second opinion before moving forward with service. I was told I needed new rotar's immediately. I did not. I still have the original rotar's on my truck.
Also the Mechanical Extended Warranty is SAL which is a third party warranty company. The salesman will tell you it's "in house" but what he means is the work is done in house while the financing is through SAL. In my case I had a valve in the fuel system malfunction and needed replacement. It was denied on account of being an "emissions" part. I paid out of pocket for parts and labour.
Finally, read the reviews. Pay close attention to the one and two stars because those are the people who like myself are fed up with this organization. The information is out there. Be informed.response / report this review -
17 March 2017
I like Ford vehicles but not all Ford dealers, Birchwood Ford is by far the best dealer I've ever dealt with. From initial purchase to any service thereafter, they always put in extra effort and include some extras vs all the other dealers I've bought/serviced from. I've never felt so confident that I'm getting the best service with anything as I do when I go to Birchwood Ford. The only dealer I would (and do) reccomend to my closest friends and family.
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16 December 2016
Sold me a very unreliable vehicle. Promised me that it would be a safe reliable vehicle , which it has not been. No a/c completely bald tires, transmission is going, heat barely works. Can't wait to have this thing paid off. Have never ever had more problems with a vehicle.also was told I had a complete warranty. None of the issues I am having , are covered in warranty. Would suggest another dealership. The customer service was great at first, and we were raving about it until our first problem.
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