About
Location :
Added by Jopie, at 27 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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01 November 2017
Our stay at this hotel was very pleasant. Staff was helpful, room was clean and comfortable. We would definitely would stay here if we were in the area.
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29 October 2017
Had a wonderful stay here. Staff were extremely friendly, hotel was very clean and recently renovated. Rooms were very spacious and the bed were so comfortable. We also went for a swim in their wonderful pool. I highly recommend this hotel.
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10 October 2017
Our party of 8 enjoyed all aspects of our stay at the Best Western London Airport Inn and Suites! The rooms came equipped with keurig machines, mini-fridges and microwaves, making travel with babies and toddlers much easier for us. Rooms were very clean and provided everything we could have possibly needed for our stay. The heated salt water pool was the perfect temperature and the fitness centre had all we needed to start our day off right! All staff were friendly, helpful, and professional, and were always one step ahead of the game. We would absolutely recommend this hotel for all of the reasons above, but as a major added bonus the hot breakfast buffet is the BEST we have EVER been to! The selection of food was incredibly vast, everything was cooked to perfection, staff was very friendly and the convenience of having a delicious breakfast right there in the hotel was wonderful! We HIGHLY recommend that you enjoy the hot breakfast! We will absolutely be returning to the London Airport Inn and Suites and are sure you will enjoy your stay!
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18 September 2017
For several years we stayed at the Airport Inn and Suites in London. It was a very convenient location and the rates were reasonable. Recently, the Best Western chain took over this hotel. What a difference !! They renovated the hotel from top to bottom - even added an indoor pool and fitness centre. Our room had two queen beds with comfortable mattresses.. Each room has a mini frig, microwave and Keurig coffee machine. A complimentary full hot breakfast with eggs, sausage, bacon and pancakes along with other breakfast items is available each morning. Staff is very friendly and helpful. Laurel in the breakfast room was particularly helpful.
Recommended place to stay when in London.response / report this review -
11 September 2017
Excellent accommodation for a very good price. Front desk staff, dinning room staff as well as house keeping staff were all very helpful all weekend. The young lady at the front desk was especially helpful with coordinating early check in (as we were there for a wedding) as well as billing for all 5 of our rooms. The selection of foods at breakfast was very good. The dinning staff made sure we had everything we needed. The house keeping staff were all very pleasant and helpful. The rooms were immaculate. We highly recommend this hotel to anyone needing a room in this area.
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20 May 2017
This is a very nice, well-equipped and reasonably priced place to stay for those who want to be near to the airport. Not the most scenic location, but the hotel itself, both inside and out, is very attractive. It is a newer establishment so was squeaky clean and in beautiful repair. Throw in great staff, a free, substantial breakfast with great coffee, and you really couldn't ask for anything else!
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01 May 2017
Clean, well appointed room. Beds are very comfortable. Very friendly staff! Beautiful, welcoming lobby. Beautiful salt water pool. Large breakfast area. Lots of parking. Within 10 minutes of downtown London. Would absolutely stay again.
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01 April 2017
We got here at midnight after driving over 2 hours in the pouring rain only to find out they did not book our room or were the willing to honor the rate promised. My husband persisted and had the from desk attendant call the manager to honor the price. He ended up actually calling her, now closer to 1AM by the way, to see what he should do. She ended up authorizing him to honor the price. Crazy right?!
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26 March 2017
UPDATED : March 26, 2017
You will see that the hotel has posted a response to my review that makes it sound as if they care. Unfortunately they have never bother to contact us. Best Western Customer Service says the hotel was asked to contact us.
We have stayed at the Best Western London Airport Inn and Suites more than 15 nights since May 2016. This past weekend November 4 & 5 2016 was a total nightmare. Kids running wild till all hours, up and down the stairs, food fights in the main floor hallway. On Friday night we figured it was a one off and tried our best to ignore it. Saturday night was even worse, the poor staff could not keep upunderstaffed is why.
The situation was so bad that the hotel owner was called in to deal with the problems. When I talked to her she would not identify herself by name, or as the owner. She was rude and arrogant . In my opinion she acted like she was a dictator from some little third world country (It took some effort on my part to find out if she was in fact the owner).
They should hire a couple of security guards to walk the hotel at night to enforce the hotel policies, and protect the staff & guests !
Based on the attitude of the owner we will never stay there again. We were so disappointed with how the owner handled the situation that we cancelled all our future bookings at the hotel . Best Western London should embrace the concept of " Making Customers For Life" instead of "lets grab a buck now"
If you are looking for a place that is understaffed and expects 2 women to deal with a large number of unruly guests this is the place to stay.
We have filed a complaint with Best Western Customer Service. They have emailed the hotels management. As of Tuesday November 08/2016 No member of hotel management has reached out in an effort to resolve our concerns. I guess the old saying " Actions Speak Louder Than Words" is true..No action at all speaks even louder !response / report this review -
06 March 2017
Stayed at this hotel with a friend. Everyone was very pleasant when checking in - very helpful on where to park.
There was a few sports teams there as well. They kept the noise to a minimum.
Rooms are very spacious and very clean. Beds are very very comfy and lots of pillows.
Breakfast - can not say any bad things - LOTS of food and plenty of variety. For sure something to please everyone. Checking out was very easy and a pleasureresponse / report this review
