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Added by Jopie, at 17 February 2017
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13 Reviews
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16 April 2018
Rooms are nice. Good location.
The hostel policies are annoying: kitchen open only from 2-9pm and dirty, need to sign a paper to use it.
Wifi does not work good upstairs.response / report this review -
16 March 2018
Although the place looked clean and comfortable in a general view, in the room there was a urine smell all over, not in the bathroom but in the room itself. I highly recommend to clean the air conditioning filter which seemed to be the source of the problem.
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13 March 2018
Great location. Basic amenities like good wifi, bar and electricity sockets. The hostel provides lots of information on local bars and parties and can also help with arranging airport transfers and city tours etc
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29 January 2018
Had the worse experience here. The front desk service was very slow every time: at check in (took 40 minites) and checkout (still took 40 minutes even though it was done right at 8am, when the “office” opens), the breakfast vouchers took a long time too, and then there’s a line up for breakfast. When finally a room was assigned, I was told there were no more bed sheets for the night, what? I precooked the room months in advance! The key card was only working half of the time and to get into the room without one was also a long wait. The rooms are very hot during the day because AC doesn’t go on until 8pm BUT the last night there my room’s AC didn’t turn on. Not a great visit for me. Very frustrating
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27 September 2017
I definitely would not recommend this hostel. The cleanliness and facilities are poor. Clearly there is no maintenance or building renovation. In addition, management is disorganized and has proved incompetent. I had problems with the room access card every day as it demagnetizes after two times of use.
The worst of the moments was when we arrived after Rock in Rio, about 5:30 am, and the card had demagnetized. It happens that the reception only opens at 8am and the only person responsible for the hostel at the time was the security man, who had no idea how to reactivate the card. The night before, the master card, which opened all the doors, was gone. The security man reported that there was nothing to be done but to wait, and he refused to contact the management, which he said was already aware of the situation. In the end, we had to wait until 7:30, about 15 people feeling cold and sleepy.response / report this review -
29 June 2017
A good Hostel with a great location, only 5 minutes walk from CopaCabana beach.
Great staff as well, always helpful and sociable. They always have some sort of event going on 7 days a week, so if you want to go out partying then this is a great hostel for that.
The only thing I didn't like was the fact they supply you with lockers but no lock and keys?!! You need to buy them separately, but the price is only 15 reais, which isn't a lot in English pounds, but lockers should obviously come with keys and padlocks free of charge.
All in all though, great hostel, would stay there again and would recommend it too others.response / report this review -
06 June 2017
The owner is rude and not helpful. The hotel charges an absurd price of 50 real for a load of laundry. My roommate and I paid the amount and found our clothes not fully dried at the end of the cycle. Instead of allowing us to use the dryer again, they told us to hang dry our clothes. Even after 48 hours outside they were still not dry.
They also did not give me the promised 10 real back when I returned my keycard.
Finally, do not be fooled by the high rating on trip advisor. They give hostel stayers a free drink if you rate them 5 stars.
One upside is that the rooms are cleaned frequently.response / report this review -
25 May 2017
This is a really good location & friendly staff (the kitchen & cleaning staff work amazingly hard and do a good job!) and the facilities are good. The 2nd shower in the shared female bathroom had a broken shower head and the door lock was broken. I was in the hostel for 3 weeks and this was not addressed but the maintenance man repainted part of an outdoor wall (the top). I thought the shower should have been a higher priority.
Lots of people to meet and plenty of events being promoted at reception. Downside is that it does attract some who like to imbibe in alcohol a little too much or other substances leading to disruptive behaviour (I checked out early cause of a sleepless night related to this). Overall I would recommend this hostel but be warned that you occasionally get such people in these places.response / report this review -
06 April 2017
Initially when we came into the hostel we did not have a good welcoming experience. The room we were put in was in the basement, smelt like mold , had no lockers and were told we had to share two washrooms with various rooms. We also had to pay for all of our days there before we began our stay. I asked the girls at the front desk what would happen if we decide to leave a few days early and they merely said we would lose all of our money giving us no option.
Once we saw the condition that our room was in and complained about it politely, the lady in the front desk tried to argue with me about what room we booked. I had to show her the booking various times to prove to her that we booked a room with a locker in it. We then were given the option to pay more to move to a room upstairs. I believe she was going back and forth with the owner that was sitting down on the computer who did not seem to have a care in the world.
Once we met the people that work in the afternoon/ evening our stay got a little better. They are all so welcoming and nice. A lot of people in the Hostel had the same review about the day employees and the owner. We would all just wait until night time to ask any questions we may have and actually be well taken care of. Just unfortunate customer service after a great trip of 3 weeks in amazing hostels.response / report this review -
31 March 2017
Great breakfast, nice rooms, in a quiet neighbourhood just 5 mins away from metro
Bit annoying that you have to ask reception every night to turn on air conditioning. Conditioning unit was broke in our room for 4 days and not fixedresponse / report this review -
22 March 2017
It was perfect lokated, super friendly and helpful people working there! perfect advices about the area, we took a great tour recommanded in the tour offers at the hostel.
We felt safe, price was good, just breakfast not the best, not so much for vegetarians:(response / report this review -
08 March 2017
Ironic they want my opinion now. 17 months of traveling and this was the worst hostel experience I had. I respectfully tried to explain that I felt unsafe as well as uncomfortable wearing a neon green paper wrist band in a city where tourists are already targeted for robbing and gringo prices in general. I calmly stated this and that if they gave me another wristband I would wear it until I check out the next day the two owners litterally were yelling at me in front of the entire hostel for minutes after and I had to just keep saying, 'may i please have another wristband?' then they charged me for another one because they knew it was that or I would have to pack up all of my things and find another place to stay as it was already 8pm. Completely insane people in my opinion. Will never stay there again. Also, when people asked why they were yelling st me they also shared that the woman owner had put a stop to some people helping another person with Português in order to solve some debt with a taxi driver. Besides that, they only let one person use the kitchen at a time and it's a shame because I have made good friends through sharing culture and food in the kitchen. The staff were ok. The point is the owners kill good vibes, they're mentally unstable and just plain ass holes. No fun to be around and there are too many other options in this great city that are just as clean, same price or cheaper and facilitate community withing the hostel instead of trying to micromanage guests stay and take their money. CabanaCopa Hostel will not of my money.
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24 February 2017
Really bad stay. We checked online and saw that we could check in any time before 11. When we arrived at 10:30 there was nobody there who could speak with us. We really had to squeeze information about the one person there who could speak English/ Spanish about bed sheets, breakfast, wifi etc. We were not given room keys. I was told if I needed to get up to use the bathroom at night I would have to come back down and ask the night porter for the key. This seemed ridiculous and unsafe. I would not recommend this place to a friend.
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