Bad service at the helpdesk. She was really rude. She gave bad explanation about where to park and how to get in. When we told her, she acted like it was our fault that she did not give the paper with the right directions.
I was a guest for "a company" for 6 months and they chose this place as accommodation. It is acceptable place, but they need to pay more attention for the level of cleanliness especially if they have a long stay customers. Also Maintenance for bathrooms and kitchens, the telephone in my apartment was not working they said it's from the network and fixed it for couple of days to go back for not working again. Same thing for air conditioning. The reception staff are mostly helpful, just one receptionist wasn't that polite but she disappeared. The manager Mr. Pedro is helpful and kind.
Excellent location for the price. Although some of the rooms could use an upgrade particularly the AC.
If you are allergic to dust I strongly recommend not using it at all as it is clustered with dust in the ventilation.
The place has a great view and courtyard, and it has walking distance to most places in Brussels and the metro is really close by.
dobry hotel z parkingiem / niestety dodatkowo płatnym/ w centrum miasta, czysty, dostępne pokoje z aneksem kuchennym
Qualité des services misérables, hôtel vraiment autocentré sur le fait de gagner de l'argent.
Mais vraiment un service réception calamiteux, rarement vu dans un hôtel, personnel incompétent , ne sachant vous aidez sur quasi aucun-point , même des fois décide de partir sans vous répondre!!!
Honteux.
I would not advise housing for the following reasons:
1-Administration uncooperative.
2-Taking advantage of tenants to pay extra for the work of repairs of things consumed. And they have an accident insurance
3-there is no discount of the rental for more than three months.
4-Not cleaning only once a week and in a bad way
5-There is no cameras and protection system in all buildings.
6-There is no lighting in the night in the hallway, which is dangerous.
7-Leaking rainwater from the roof.
8-There are many insects inside the apartment like a spiders.
9-There is no latch on the main door of the appartment.
10-The absence of a series to protect the main door of the apartment.
11-We can not open the main door through the intercom so we must go down every time to open the door for guests.
12-The absence of any decorations or panels to give a sense of home.
I had an excellent stay at this hotel. I experienced great hospitality by Ms Laurance and Mr Pedro. I couldn't thank them enough, they went out of their way to make sure my stay was great. They were both extremely helpful and friendly and no request was impossible. They know the true value of customer service. I couldn't recommend this hotel enough, I was very pleased with my stay.
Noisy and old .. dont like it