Name: Hotel NH Brussels Grand Place Arenberg
Address: Stormstraat 15, 1000 Brussel, Belgium, BE
Telephone: +32 2 501 16 16

Hotel NH Brussels Grand Place Arenberg is a lodging, located at Stormstraat 15, 1000 Brussel, Belgium. They can be contacted via phone at +32 2 501 16 16, visit their website www.nh-hotels.com for more detailed information.

Location :

Stormstraat 15, 1000 Brussel

Contacts :

Added by Jopie, at 08 January 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Anonymous

07 November 2017

First visit since the hotel was the Arenberg. Very pleasant staff in a well located hotel - equidistant between Brussels Central station and the Grande Place. Room was small (hence four stars) but well appointed and for the price, it represents really good value. Would stay again without hesitation.
Anonymous

21 October 2017

The hotel was good but the staff at the check in desk was very disorganised for a very busy time causing massive queues and disgruntled guests.
Anonymous

17 October 2017

Excellent lodgings, industrial roof view, great amenities, super friendly reception employees. Just a blink away from historic centre. Definitely recommended.
Anonymous

09 October 2017

Great location, renovated, large rooms, will come back next time I am in Brussels!
Anonymous

01 September 2017

Great hotel, great location and even greater staff!
Anonymous

28 August 2017

Location is close to Brussels Centre, so good if you like to do the touristy things. Hotel itself is a bit dated.
Anonymous

19 July 2017

Pretty nice rooms with a good shower. The breakfast was pretty good and the staff were very helpful.
Anonymous

11 July 2017

Hotel was clean and front desk staff was helpful. Housekeeping entered my room even though the "do not disturb" sign was displayed.
Anonymous

28 May 2017

Hotel was very clean and nice, but would not recommend staying there. AC did not work (weather was 85+ degrees), but the more frustrating part is when various guests asked the staff about it, they told everyone a different lie about why it wasn't working. Also had guests in my group get several hundred dollars stolen out of their safe. You can find a much better 4 star hotel in Brussels.
Anonymous

17 March 2017

Lovely hotel, a limited range of English speaking television channels, option of breakfast to the room. English speaking at the front desk and happy to recommend local places to visit
Anonymous

06 March 2017

Receptionists speak most common languajes (spanish, french, portuguese, german, english) and are very kind and helpful.

The location is perfect, 5 minutes walk to the grand place, 5 minutes walk to the train station.

Awesome and full-of-alternatives breakfast.
Anonymous

25 January 2017

Great position to explore Bruxelles. Room was clean but the shower in the bathroom was old and not working properly. Staff was very friendly and fulfilled our requests
Anonymous

17 January 2017

One of the best hotels in Brussels. Very cloe to the Grand Place yet far enough from the madnning croud. The breakfast was delicious and outstanding. Breakfast layout and display was the best.
Anonymous

15 January 2017

TLDR? This hotel was a nightmare because of:
- No working water for 2 days without notice!
- Rude and unprofessional staff (arguing in the hall for 40 minutes)
- The worst water pressure
- Ladies - Bathroom was completely unusable to do hair/makeup (lighting, no plugs, no mirrors outside the bathroom)

Oh and that "open bar" they call out? You have to pay for anything you get from it. They like to be purposefully deceiving here.

The long story:

After a 8 hours of travel, sweaty and tired, we arrived at NH Brussels Grand Place. At the counter was a notice saying that there would be no water service (no showers, no use of toilets, no use of sinks) until the evening. News to us. I asked why we were not notified that there was maintenance on the water - if we had been emailed, I would have showered before leaving in the morning. It was a huge inconvenience that now I had to either sit in the room for hours waiting for the water to come on, wasting our precious little time in Brussels, or hit the town with hair that hadn't been washed in 2 days, and generally just feeling disgusting. Without apologizing, she said they found out about it this morning and there was nothing she could do.

We came down later and asked for a manager. He wasn't in. We were upset that we had no warning about the water and were treated without empathy by the concierge. We were told by another unapologetic employee at the front desk that this is planned maintenance that happens at the start of the year to clean the water. Soyou didn't know it was happening to give advanced notice but it's planned maintenance that happens this time every year? Alright then.

The next morning we're awoken at 8am by a woman loudly cleaning out all the rooms in the hall. Bit early? Fine. Then we hear more commotion - the woman, along with what sounds like the manager, are loudly arguing in the hall. We can hear it all the way from the bed, as it's a heated argument. This lasts 30-40 minutes.

I get up and see that there's a slip of paper under my door. I pick it up and realize it's identical to the notice we saw yesterday, just with changed dates. Yes - the water will be off again from 10:30am to 5:30pm. It is now just after 9am - thankfully we didn't sleep in and miss our ability to shower again!! Yet again, we get no notice that we need to get up at 9am or earlier to get a shower again. Good thing we had a full day planned and weren't reliant on using the toilet in the hotel during the day.

I take a shower (while I still can), and it's seriously a joke. The water dribbles from the shower head, barely allowing me to fully rinse the shampoo from my hair. I towel off and pick up the hotel-provided hair dryer. It's weak, but it will do. One minute later, the dryer overheats and is rendered unusable. Luckily, I have a travel dryer. I see there are no outlets in nor around the bathroom. Typical Europe. I go out into the bed area and realize the *only* mirrors are in the bathroom. I'm forced to use my faint reflection in the tv as a mirror.

That done, I go back into the bathroom to do my makeup. I look at myself in the mirror and see that the lighting is so poorly laid out, it makes it nearly impossible to see what you're doing. There are no front facing lights, just an led that is behind you as you get up close to the mirror to apply makeup, making you look like the monster in a horror film. Clearly a woman had no hand in its design.