We had a good time at the Metropole and it still has the charm of an old grand hotel. The rooms are quite nice if you get one in the old part of the hotel. BUT there is also an newer part (maybe from the 70s) and we got a room there at first. Those have nothing to do with an old grand hotel and you should go to reception immediately and ask for a new room.
The hotel is classy and lies in a perfect spot of Brussels. Our room was really clean but really old and needed renovation. The bathroom was clean and well taken care of. The Hotel is of great historic importance. I would strongly recommend it and would be happy to stay there again.
Classic hotel for of elegant touches and true European design. Would have been 5-star if the carpet didn't have spots and that shower/tub combo were one or the other.
This is one of my favourite hotels in the world. It's where the world famous Black Russian cocktail was invented. It's steeped in history and you can feel it when you walk in. Beware on the upper floors though, I was walking to my room on my own very late at night when a ghostly looking lady seemed to appear from nowhere and follow me all the way to my room. She was walking slowly but staring right at me the whole time, I unlocked the door to my room as quickly as I could and only just made it inside before she was upon me, I then locked it. I didn't hear anything after that. It hasn't put me off though. I could sit out on the terrace drinking Kwak and just watch the world go by for hours there. It's a beautiful building and hotel.
I stayed at Hotel Metropole for three nights in July/August. There's a lot of construction happening though that's not the hotel's fault. What is the hotel's fault is doing nothing about the bed bugs. When I awoke in the morning and turned on the table lamp by the bed, I found one adult bed bug crawling out from under my pillow toward the middle of the bed. I captured him in a glass and called the front desk to report that the room had bed bugs. The woman at the desk apologized and said the manager would be available to speak to me in 30 minutes. She asked if I wanted the sheets changed. I told her no because I was checking out that morning but that they needed to fumigate the room, not just change the sheets. 45 minutes later, I went downstairs to speak to the manager. She told me again that he was not available and to try again in 30 minutes. I handed her the dead bed bug in the glass. She looked disgusted and apologized again. I went back to the desk 30 minutes later and was told that the manager was finally in but was now busy with other things. I asked if he could call me, and she said he would not but that I was welcome to email him. Managing a bed bug infestation is clearly no concern to them. She comped two breakfasts I guess as consolation. I'm sure someone else is now staying in the infested room. I checked into the Hyatt in Amsterdam before my flight out and they are washing all of my clothes in an exception request - much credit to Hyatt for doing the right thing for this customer and others who could be victim to my hitchhikers. Incredibly poor handling by Metropole. Avoid this hotel.
this is a very nice historic hotel, or is usually, as when i was there the street in front was torn up with barricades all about and armoured vehicles parked in front with heavily armed soldiers. the service is excellent and the staff is very kind. the room on the other hand did show a bit of wear and was smaller than listed and had a terrible view of the back of the hotel: i was put on the top secured floor for some reason. if i would have received a better room and the street not torn um, it would five stars. the location, is excellent. just far enough from the bars and noise but close enough to walk to the Grand Place center in 5 minutes, and 10 minutes from Midi Central and 30 seconds from the Brussels Metro.
Decent hotel in the center of Brussels. Grand lobby with beautiful interior. Friendly and accommodating staff. Clean rooms. Judging by hotel's rooms, it's seen it's finer days 30-40 yrs ago and could definitely use some renovation. Can't say enough about convenience of nearby transport. Tram and metro entrance is literally right outside the hotel entrance. There is construction going on right now (May 2017) in the plaza in front of the vote but doesn't take away from the experience. Overall very nice stay.
Super old school but very nice
Very disappointing - this is definitely not a 5* like advertised!
It's actually a real shame. You can tell the hotel itself was probably best of its kind back in the day, but since has been neglected of some love and TLC!
The entrance area is very impressive with beautiful decor. But unfortunately, this level of attention is not given to the bedrooms.
The bedroom we were given was incredibly dated. The rooms were dark and the bedding looked less than inviting!
With a bit of investment and some uplifting, this hotel has much potential.
The other disappointment was being charged a €5 tray charge for having two empty wine glasses - even though we collected then ourselves from the bar.
The service was amazing and the places open to all guests (lobby, bar, breakfast room) are very well maintained and beautiful. Unfortunately our room was in need of many smallish beauty repairs and smelled weird.
Great ambience, amazing rooms remind you of a bygone era. Take a ride in the 100 yr old restored lift. have a drink in the bar - you feel like you are in the Great Gatsby. Great for conferences and seminars as well. Would definitely recommend to stay here. Walking distance from all the main Brussels old city centre locations.
I thought it would be a bit old and run down and prestigious 20 years ago type of hotel , but it turned out this place is really well maintained and they have a truly 5 star hotel kind of reception and concierge service. Many things impressed me here including the chandeliers in the room, over 3 meters ceiling height, lightswitches that matches the wallpaper perfectly..it's cool. I guess the shower is not perfect, the shampoos and soap is not cool and trendy. But all in all this place is a good place to stay.