Name: Yes Optus Bay City Plaza
Address: 1182 Malop St, Geelong VIC 3220, Australia, AU
Telephone: +61 3 5224 1340

Yes Optus Bay City Plaza is a store, located at 1182 Malop St, Geelong VIC 3220, Australia. They can be contacted via phone at +61 3 5224 1340, visit their website www.optus.com.au for more detailed information.

Location :

1182 Malop St, Geelong VIC 3220

Contacts :

Added by Jopie, at 22 December 2015

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 5:30 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 10:00 AM – 5:00 PM

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Anonymous

12 December 2017

Very bad experience. Even service by manager of store was very bad. If it possible then i might have given negative 5 stars
Anonymous

03 December 2017

Poor customer service, wrong information given about the plans on the internet. told me it was "internet only " well it wasnt
Anonymous

28 November 2017

A young arrogant salesman tried to tell my bf and I that he could not sign us up for a plan that was advertised on the optus website because it was an "online only" plan. (Lies) He also said he could not match the optus website deal because he liked his job and wanted to keep it. We left the store and came back in to talk to another optus staff member who did the sale & plan with no problems, except when we got home tablet didn't work because the sim card was in the wrong wayI WILL NEVER GO TO OPTUS SHOP IN WESTFIELD GEELONG AGAIN. Also there is no direct number to the optus shop so you cannot call to give feedback about their terrible staff or if you need assistance after you have purchased.
Anonymous

16 August 2017

Hopeless sales staff. Not given copy of contract and not received a copy via email despite promise to do so. They completely failed to process properly the porting of my mobile number resulting in no voicemail facility
Anonymous

26 April 2017

Mel is a total shocker. No respect, smug and misinformed. Get out of it!
Anonymous

19 March 2017

The worst customer service I have ever experienced have tried to ring Optus to complain have spent an hour on the phone on hold absolutely pathetic
Anonymous

18 March 2017

Had Joseph look after me. Very friendly and helpful and got everything I wanted. Very happy with the service. Cheers.
Anonymous

11 January 2017

Credit Check declined due to store's fault leaving me upset for at least 2 weeks for nothing. Read the detail below please:

Customer service was very poor, they referred me for a credit report from "Veda" as the credit check was declined in the store. Upon checking with the credit reporting firm Veda and paying them $90 dollars nothing came up as negative. So I was very unhappy with the credit reporting agency and called them to know why they declined my credit application. They explained it's not due to our system you should check it with Optus. Upon checking with Optus they told me the issue which could be fixed in the store at the same time when this check was declined. I revisited the store and asked them about this and they then explained that because we are very busy in store so we can't do this internal credit check decline investigations on the phone from our back end Optus Credit check team. What the ?

Complete dissatisfaction from this store and staff.
Anonymous

29 December 2015

Good friendly service. Unfortunately as with most places like this service can take some time to receive