Name: Werribee Hyundai
Address: 163/179 Old Geelong Rd, Hoppers Crossing VIC 3029, Australia, AU
Telephone: +61 3 9974 4900

Werribee Hyundai is a car dealer, located at 163/179 Old Geelong Rd, Hoppers Crossing VIC 3029, Australia. They can be contacted via phone at +61 3 9974 4900, visit their website www.werribeehyundai.com.au for more detailed information.

Location :

163/179 Old Geelong Rd, Hoppers Crossing VIC 3029

Contacts :

Added by Jopie, at 21 January 2017

Monday 8:30 AM – 6:00 PM
Tuesday 8:30 AM – 6:00 PM
Wednesday 8:30 AM – 6:00 PM
Thursday 8:30 AM – 6:00 PM
Friday 8:30 AM – 6:00 PM
Saturday 8:30 AM – 5:00 PM
Sunday 10:00 AM – 4:00 PM

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Olivia Baker

18 December 2017

The team at Werribee Hyundai went above and beyond ! I’m so happy with my new Tuscan and glad I choose a Hyundai as my first brand new car purchase ! I highly recommend the team at Werribee beleive me you won’t be disappointed! Amazing showroom and fantastic customer service from start to finish ! Huge thanks !
Harpreet Bassi

06 December 2017

Just wanna add no one has contacted me and still not resolved.

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I will give '0' but Google will not let me add review without 1.

I will like to share my experience of buying a new car at this dealership.

Firstly, the salesman we got was lacking information and did not have proper knowledge of the car we were dealing with. Just gave the basic details and made contract with incorrect amount. We were going to trade-in our old car but the contract he made was without deduction of the trade-in amount. I did ask about same and he told me to check the amount on the other side, where amount was right that he quoted us for the new car. I thought that might be the way of doing their calculations on the contract. So, he made us to sign the contract with incorrect amount and did not explain the terms.

We were interested in getting new car financed but the the finance person told us that we better should not put finance through as may get declined due to our income not suitable for that type of finance. She told us to check with our bank and can put deposit, which will then get refunded in full if that did not work. She did not tell us that we need to make formal request for finance with our bank and have to get declined letter if did not work. My wife asked her how long we have to arrange for this and she said does not matter. Anyways, we put small deposit and later I made enquiries with my lending consultant from the bank who again advised me not to go for that loan with the bank as I was upgrading my home so had to re-finance. I did tell my intentions/ planning to the salesman about upgrading the home. Later on, I received new contract in email from the salesman with correct amount which was unsigned by us.

After 1 week, we went again and got new person who again did some calculations and said same thing, i.e. not to go with the finance so I told the I would like to cancel and would wait for some more time. Then, they did some discussions among themselves and salesman came back to us and said that there will be 1% cancellation fees. I was shocked and the finance person nor the salesman said anything about the cancellation fees on the first day. I told them I am not going to accept that. At this, finance person said that we signed the contract and it says regarding cancellation fees. Now, the contract we signed was with incorrect amount due to salesman mistake so it should be void and the correct contact is unsigned. I still have that in my email.

I understand that it is not possible to tell all the terms but at least they should inform if someone asked as my wife did ask finance person on the first day but she did not explain anything in detail. I tried to tell him that we were not told about that on the first day but he was adamant and kept talking in circles. If this is the way they make money from the customer(s), then I don't think that they have ability to do business.

I would never visit this place again, please do not risk in loosing money, time and effort into buying a car from this dealership. And if you don't have any option but to go there, then I would say not to TRSUT anyone there and go through the contract terms yourself.
Vanessa Svetec

02 November 2017

Was very happy with the service I received at this dealership. I had plans to buy my i30 from Geelong but I started to feel intimidated by the salesmen when they were verging on pressuring me to sign to buy. Therefore I travelled to Werribee and ended up getting a better deal. Daniel V and Mark B were a pleasure to deal with and I felt at ease and not pressured into buying. Loving my new i30!
Mel Way

26 October 2017

Stunning car yard from the moment you walk in. Fresh, clean and modern. Staff were amazing with the right amount of help and direction without being pushya hard balance to strike. I was kept informed through out the process from signing papers to pick up and they delivered on their committment every time which is a big tick from me. And then there is the carOMGI’m in love with my new i30 PD 1.6 diesel. I went for all of the safety features - blind spot, lane departure, front and rear sensors, forward collision braking, active cruiseit is everything and more. The build quality is crazy good and it is such a nice car to drive. I want to feel safe and comfortable and it has exceeded my expectations. Definitely buy from Werribee Hyundai again without a doubt.
Mel Gonzalez

24 October 2017

Would rate this at yard zero if I could!

Today me and my husband went to Werribee Hyundai to look at getting my husband a new car.
We dealt with Chris who had a really bad attitude from the very start (sarcastic manner) and was only worried about closing a deal without us even test driving the car.
I said can I test drive the car and he said if the price is right can you leave a deposit and would you buy the car..I said I'll see once I drive the car it's hard for me to say without testing it first.
He then proceeded to get angry and have the worst attitude I have ever seen and said to me your wasting my time. How is it wasting his time it's his bloody job!
If you can't be bothered maybe go get another job in another field!
I then said to him how dare you say I'm wasting your time.. he was very argumentative which should not ever happen to a potential Client.. we were willing to buy the car today but with staff like this we will take our business else where!
Chandi Dinayadura

10 October 2017

It's such a great dealership, the attention to detail from the staff on the vehicles were significantly high. The environment was family friendly and the setup of the dealership was magnificent. They gave the best offer that I just couldn't refuse.
Alix Balnozan

14 September 2017

Thanks so much to Mark B (Finance) and Luke H (Consultant) for helping me every step of the way to purchasing my first car. You guys went above and beyond for me and I'm loving my new car! Will definitely come back here for my next car!
Manish Mitra

02 September 2017

It has been an unfavorable experience being here. I have been here to buy a Hyundai I30 Car and was looking for options which would fit in my budget. But I reckon the sales team was not interested to sell their cars. All, I asked was for a test drive before I close on a deal. They first wanted to finalize the deal and then take the car for a test drive. I mean who in the world would do that.

The sales team were callous and didn’t take their time to explain me the features of the car, looks like they are in hurry in closing the deal.
It was certainly an unpleasant and an awful customer experience. This made me to go couple of blocks away and book another car.

PS - I would not have given even a single star, But Google would not allowed to put this review.
Larry S

10 August 2017

Looked around for second hand cars and found plenty of options available at competitive prices. End up getting one.

Received fantastic service with friendly, helpful and patient staff. Helped explain a lot of things and suggests options without pressure of selling. Thanks Gilbert and Mark
Laura Robinson

08 August 2017

At first they were really nice, came into to view a car and make an offer, they then said they'd call me back if they can come down to my price, which they did call me back and we discussed further and they would call me back in a few days. About a week later I hadn't heard anything so I called them back offering a higher price as I needed a car and was tired of waiting, they then told me that they would call me back straight away. I didn't hear anything for another week so I called again and asked about the car and the receptionist said that the salesman was busy at the moment but would take down my details and he'd get back to me. Next thing you know, 5 minutes later I get a notification from the app saying that the car is sold, no call back, didn't even call me back to let me know the car had sold, no call to say we have other cars you might like. Just found it not great service and a bit dismissive. I understand another customer might offer more which is fair enough but at least let me know instead of stringing me along and then not even let me know it was sold, I had to find out for myself. Just a bit disappointed. I ended up buying a Hyundai from a different dealership
Kelly Reeves

11 April 2017

It has been a long time since I have had to purchase a car and even longer since I was lucky enough to purchase a new car and had put it off as long as possible as I was concerned about dealing with pushy sales guys. My experience at Werribee Hyundai was far from what I had expected, Milan was caring and attentive not only to me but to my children. He ensured they were taken care of allowing me to concentrate on buying the right vehicle for me.
I received the same friendly service from Mark while sorting finance, no issue was too big and he was able to help my situation. At no time did either Mark or Milan make me feel like I dealing with just another car salesman. Not only do I love my new car but I will recommend both Milan and Mark to my family and friends.
Mark Bentley

24 March 2017

Hyundai Werribee - First Class Customer Service

I was in the market to purchase a new vehicle , which like most people I was dreading having to deal with the pushy sales people and having to excuse the blunt and unfriendly / pushy Salesman , but it seems I had nothing to dread! Nothing at all!

You see, Hyundai Werribee seem to have mastered the fine art of customer service. I was met with a smile and engaged by staff who genuinely seemed interested in why I was there and wanted to assist. They could not have done another thing to make my experience any better than it was. Polite, astute, well presented and most of all, great listeners.

My entire experience with my new Hyundai, apart from being a great car, is the exemplary service I've received from Hyundai Werribee. They've impressed me each and every time with a level of customer service that I don't even receive in boutique, upmarket stores. This customer service has to be received to be believed!

Honestly, if ur in the market for a new car head straight to Hyundai Werribee. Going anywhere else is simply a waste of time! Keep up the good work Hyundai Werribee, I know I'll be coming back again and again! Other car companies take note, you could learn a great deal from this outstanding car dealership!
Mal Fernando

17 March 2017

This is my 5th brand new car I bought in the last 12yrs, I usually change my car every 2-3yrs
About 3 weeks ago, I bought a Hyundai Santa Fe Highlander from Werribee Hyundai
Usually buying a car should be a pleasurable experience to anyone.
Initially I dealt with Gilbert (salesman), who said that he would offer my 2012 BMW 320D for $26,000, but for some tax purpose they would put in $24500 in the receipt, but they promised to reduce $26000 from the new car price.
So, I trusted these people and I did not check the receipt. Luckily my wife checked the receipt 3 days later. They have valued my BMW car for $24500 , they also put a lower price for the Hyundai Santa Fe in the receipt as they promised ($ 586690), But they valued the new car price for $ 59800.00
At the end balance is higher about $ 2500 higher
My total loss due to this fraud was around $2500
Then I went to meet the manager, surprisingly he said the everything was correct and forced me into buying the car for that price, then I said requested to cancel the deal.
Then they changed the salesman from Gilbert to Daniel
He changed the price according to the original deal.
But since then, all of them were very rude.
Then they delayed giving my car for more than 2 weeks
All in all, I would like to say this is worst service I have ever had in my life.
All the people in Werribee Hyundai are liars and tax thieves.
So, don’t believe these people, they are very unprofessional, don't risk your hard earned money by going to this dealership. This deal was very stressful for me, and it was a huge time waster. Usually when you are buying a $60, 000 car, or any car for that matter, you expect at least the slightest bit of politeness.

I would never buy a car from this place again, please do not risk the loosing money, time and effort into buying a car from this dealership.

Owner responded below after my feed back that above details were wrong. I swear on god all above information is 100% correct. Again the manager (Christie) phoned me and forced me to change my feed back but I am not going do it to protect and educate the public.
Nisarg Gajjar

15 March 2017

Today, I have purchased brand new Accent from Werribee Hyundai. I highly recommend to go with Werribee Hyundai if you are planning to purchase a hyundai car or any used car then..
Special thanks to GM, Den and Daniel for your great support and help..! you guys are the best and just wanted to say keep it up..!
I am very happy and completely satisfied with my new car and such a great support from this dealer.. I am giving 10/10 score for sure for the best service and definitely with Hyundai product..!!
Thank you once again.. :)
Peter Walsh

28 January 2017

Well done to all the team at Werribee Hyundai! From the minute I walked in the door to the delivery of my vehicle I was totally satisfied with the excellent level of customer service and flow of communication. Cam Fox was exactly the type of salesperson I wanted to deal with, well mannered and highly versed in the Hyundai brand and its technology. He was a pleasure to deal with and made the experience so much more satisfying. Thank you also to Jacqui in accessories and Daniel in delivery they were fabulous. Cam and the team thank you so much for a wonderful experience!!