We have recently engaged Sherbrooke to look after our home renovation. We could not of been more impressed with the professionalism and responsiveness that Paul and the team have shown us to date. We are looking forward to seeing the end product.
My greatest fear in undertaking my renovation was everything. The enormity of the project; had I selected the right company to undertake the project; what challenges would I face with the builder and other staff; all the selections which had to be made was quite daunting; I had heard some nightmare stories about renovating and how pear shaped things could go which was scary to think about. But overall, I tried not to really dwell on what could go wrong and trusted that I had made the right decision with Sherbrooke. I found Sherbrooke to be professional, friendly and efficient throughout the whole process. I valued how quickly a representative of Sherbrooke visited me for an initial consultation and how efficiently they prepared draft drawings and worked with me to ensure I was happy with them and that we were on the same page. Sherbrooke were very happy to effectively address any questions or issues I raised prior to signing with them. Then once the project began, my Project Manager, Kevin and CA, Cindy were terrific to deal with. They made sure my interests were protected and they just looked after me which was a wonderful feeling. Nothing was too difficult. They always answered the phone or emails and made themselves available wherever possible. In the end, I'm incredibly happy I made the decision to renovate with them. They also have an amazing post renovation team who ensure you are looked after should you have a need for them. All in all, I highly recommend Sherbrooke.
We recently completed a renovation with Sherbrooke construction and this went so well! Having been through quite a traumatic pool installation with another company, we were quite nervous. However, from the onset, the communication was clear and the processes very efficient. This is likely (and hopefully) to be our first and only home renovation and the Sherbrooke team patiently explained every step to us. Our project managers, Carl and Nina, were excellent. Not only were they lovely to deal with, but punctual and responsive. They always presented options and explanations to help us make decisions along the way. More importantly, we moved in on time! Since moving in, the after-service has been fantastic. Not unexpectedly there were a few minor things here and there that needed fixing and Carl came straight back within a day to fix it up. I would definitely recommend them!
We signed Sherbrooke to undertake our renovation as we felt, out of all of the companies we approached, they were the most willing to listen to our brief and design a house that worked for us, whilst also making valuable design suggestions. We felt that they truly customised the build to our vision. They listened.
Their processes from start to finish have been seamless and we would highly recommend them to anyone considering a renovation or new build.
From Michael’s initial concept design meetings, to the explanation of the process and contracts by Graham and then the execution of the selections and build led by Cindy and Kevin, we could not have been happier. Any questions we had through the build were truly listened to and acknowledged. Issues that arose were addressed easily and efficiently. Communication lines and systems were clear and straight forward. We felt that we understood the process and were kept informed at all times.
Having resisted renovating for quite some time, predominantly due to horror stories of family and friends, we embarked upon our renovation with some trepidation. It seems amazing to be able to say that the process was easy, smooth and amicable. Their transparency and honesty regarding cost variations (both up AND down) was exemplary. Sherbrooke also managed to achieve the difficult feat of a period renovation which looks as though it has always belonged. Oh yes – and the job was finished 2 months ahead of schedule.
We have absolutely no hesitation in recommending Sherbrooke to anyone. Their performance has been outstanding.
This was our second renovation with Sherbrooke and after consulting with them we decided to go for a renovation instead of a knock down and rebuild. We have three young children and needed to get into the house quickly. Sherbrooke quickly arranged for the plans, specifications and contract to be done and they started the project within only months of our initial phone call to them. Sherbrooke worked to our budget and delivered an amazing high quality renovation ahead of time. A big thank you to Nina, our Contracts Administrator, who was terrific in helping us with our selections and through the online client portal we were able to clearly see things happening and approve everything. Thanks to Graham and Rob for once again delivering a wonderful product.