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Added by Jopie, at 25 February 2017
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19 Reviews
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19 April 2020
It was amazing, we spent 2 nights for our anniversary. Considering the current situation with COVID 19 we nearly cancelled but we were assured that it was fine for us to come. We had book a horizon club room and we were delivered everything to our room. It was the best 2 days or isolation I have ever had. I can’t thank the staff for their care and their service enough.
The staff and the way we were treated was beyond anything we could of hoped for.response / report this review -
27 March 2020
Despite needing to self isolate in our room for 3 days, the staff was so kind and accomodating. They contacted us a couple of times just to check to see how we were doing. Alex and Shake from Horizon were outstanding bringing us wonderful food to our room. Our rooms had a fantastic view of the Opera House which helped tremendously with not being able to enjoy Sydney. Looking forward to being able to come back & see the Horizons Lounge and the beautiful city.
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17 March 2020
From the moment we arrived the service was fantastic! The door man, front reception made Check in very easy even though they were really busy.
The view from the bar on 36th floor was the best thing. having a few drinks to eating dinner & breakfast at the restaurant. A simple egg option or pancakes for breakfast would have been nice, as I'm not a big eater.
Room service was late unfortunately on our last morning, but it still came with a smile and food was great.
The Gym was great, along with the pool - easy to use service.
Check out was easy, The lobby also needs a few simple options for snacks on that menu, However the Service was fantastic! Our first time in Sydney - not the best timing however a wonderful experience and we will return again in the future.response / report this review -
11 March 2020
this is an excellent hotel in a prime position which allowed us to walk to the main tourist areas on the harbour. The room had a great view of the harbour. We visited the Altitude restaurant which was as good as the billing and made better by the attentive staff.
We had breakfast once and whilst we had no complaints it was expensive if you wanted something lite.response / report this review -
28 February 2020
Beyond fantastic service on arrival & departure. Genuinely friendly & helpful staff. Impeccably clean room in every area. We didn't use the mini bar on this stay but it was well stocked with a great range of items. Our view was of the harbour, even though it wasn't iconic buildings, it was still absolutely stunning! Buffet breakfast didn't fail to please. Great range of food choices. Friendly, attentive staff. Great coffee! Delicious, fresh food! Food was replaced/refilled by very observant staff so there was never a moment where anything provided was lacking to everyone dining. A highly recommended stay & our choice out of every hotel every time we stay in Sydney.
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08 December 2017
Beautiful Hotel with fantastic views across the Sydney Harbour Bridge and the Opera House. Extremely comfortable beds and well appointed rooms. Friendly staff with a personable yet professional manner. Most enjoyable stay !
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06 December 2017
Very good Hotel, quiet rooms. Select one with a view to the Opera. Air-conditioning in the rooms is inaudible, which is great. Breakfast buffet is very good, seating area is pretty small and stuffed however. All in all very much recommended.
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22 November 2017
We stayed three nights (room only) on floor 19 with a great view of the harbour, but not of the harbour bridge or the opera house. That wasn't a problem though because both of those architectural icons were a short walk away. Our room was luxurious in the traditional style and the room service was faultless. A most enjoyable stay
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22 November 2017
Lovely staff, always clean and well maintained surroundings. Love the harbour view rooms. Find prices can be prohibitive at $500 a night min. for basics. Well located. Very sad to see you can't play the grand piano between certain times (kids must be supervised - like) option :(
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01 October 2017
Loved our 2 night stay here. Wonderful view, room and amenities. So often you pay a lot nowadays for very little but the Shangri-La hotel appears to still hold to a high standard. The staff are all very friendly and willing to help. Will definitely stay here again.
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01 October 2017
We had a phenomenal stay! Bellman, check in, concierge and the restaurant staff were all phenomenally kind and lovely.
Hotel is in a great state and the room is beautiful! Really great views and quality bedding!
Breakfast buffet is very extensive and of high quality!
Would definitely stay here again!response / report this review -
28 September 2017
Our stay had been wonderful. The staff is attentive. The room has a great water view. The room are some of the quietest rooms and rarely can you hear even doors opening and closing - never neighbors talking.
The food is good but not something to get excited. The wait staff is friendly and don't rush you.
The elevators need attention. They wait times can exceed 10 minutes. The arrival tones are horrible. They ruin an otherwise enjoyable stay.response / report this review -
12 September 2017
Honestly, it was great!! The room we got had an awesome view, I could just sit there and stare all day. The room was super spacious, with our separate lounge and bedroom. The bathtub was nice and big, the shower was also a good size. The rooms were clean, the room service was great. Although the pricing for the food is quite dear for what you get, I guess it is quality over quantity, the fish and chips were DELICIOUS! The bar also has an awesome view and yummy cocktails. We got engaged in room 2201.. it will be a day to never forget :-)
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06 September 2017
Fantastic! Really comfy bed and beautiful view! Friendly and helpful staff.
Only downfall was the shower was a bit small.
Overall we had a lovely stay.response / report this review -
12 April 2017
Second time that we have had dinner here, will definitely go back. Beautiful food, excellent service and amazing views of the harbour bridge and opera house.
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02 April 2017
On a rating of 5 stars, rooms are 5, dining (horizon club) is 3, porter staff are 5 and telephone service desk is 0. When calling for the service desk from your room, the operator (Virginia) was rude and unsympathetic. My friend who also stayed with me said when they called that the operator was also very rude. I advised reception of this upon check out and they did not even apologise or even show any form of sympathy. This hotel is good at sales but terrible after sales service (but for the porters who were genuinely great).
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29 March 2017
Great location if you work nearby, the room was in great condition and always clean and we'll serviced. Great view of the opera house. The pool is great but the gym equipment is quite limited so be aware of that if you want to do any compound or power lifting workouts.
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20 March 2017
Good location in city with nice restaurants and nice staff. Rooms are good. I had good experience. Everything is good except the doorman which acting so unprofessional with aggressive face and rude attitude. I am so upset that a nice hotel with good services and staffs but not the doorman. Obviously, the doorman need more training on how to say hello when hotel guests first arrived in Shangri la Sydney.
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04 March 2017
Beautiful hotel. Stayed 1 night only. Late check-in & check-out. In room dining service. Modern clean rooms.
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