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Added by Jopie, at 26 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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11 December 2017
No stars.
I have been a Rydges Resorts guest across Australia, and this hands down has been the worst experience I have ever had.
From no available food before 6.30am no lunch available to having to wait 2 hour's for a meal cooked in advance and reheated. Told by the wait staff that she had been to my room twice and there was no answer while was sitting two feet away from the door writing email's.
If this wasn't paid for in advance by the company that I work I would be walking across the road to the backpackers and asking to sleep in a dorm room, it would be nicer service.
Air conditioning that is stuck on what feels like 16 degrees or lower. I work in a temperature controlled environment and never get cold in here I'm freezing cold.
I will be here another 3 day's don't be surprised if I have to add more.response / report this review -
23 November 2017
This hotel is completely run down with stains on the roof and carpet in both the rooms and hallways. Throughout the night you can hear rats running through the vents and cockroaches were found in our bathroom. There were also suspicious brown stains on some of the furniture especially on the lampshades by the bed.
Some of the staff were lovely but the front desk staff were rude and unhelpful. The breakfast cost $27 per person but the cold soggy food is only worth about a $1.20. I would never recommend this hotel to anyone as it is not worth the price I paid nor the drama involved in organising the stay.response / report this review -
19 November 2017
Overall the hotel was a good value for the money. Located decently close to the Esplanade as well as restaurants and shopping. The front desk staff were very helpful and housekeeping always made the room look clean and fresh. There is free wifi which is always a good thing. The rooms themselves could use some updating. There were broken towel holder in the bathroom, a stained window curtain, cheap repair patches, and cracked tiles through the bathroom. The beds were just ok as the pillows and bedspread were coarse to the touch.
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17 October 2017
Hotel is in a great location within Cairns CBD , yet it is about time they spent some money to upgrade their rooms.
Toilet and shower was covered in mould with all the grout lifting up out of the tiles, the popcorn ceilings above the beds were also covered in mould. Not what you expect when spending >$220 a night.response / report this review -
08 October 2017
Dated hotel, beds are decent but bathrooms are dated, curtains don't shut the whole way so room is light early. Average food, but a good pool.
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07 September 2017
What a disgrace this hotel is! Cockroaches in the bathroom coming out of the cracked tiles around the bath, paint peeling off the ceiling and walls, chewing gum stuck on the bedside table and three out of the 5 lights in my room not working! The housemaid didn't even make my.bed, she just pulled the sheets up. It's beyond a joke! I travel in business regularly and will no longer stay in any Rydges properties again after this place. Good bye FOREVER Rydges!!
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26 July 2017
The room was nice, average pricing and was very CBD so that was great. We had a few issues during our stay revolving around keys. When my friend and I checked in, we asked for 2 sets of room keys as we were had different plans for the night. The reception staff were friendly and advised us that if we plan on going out that night, that it's highly recommended that we leave our room keys at the reception so that we would not misplace them. We took the advice and left both room keys at the reception. Upon returning to the hotel room later that night, I was able to get my room key - but when my friend came back later in the evening he was told that both room keys had been given out and had to be let in with a master key. The night shift receptionist was very rude, and even tried to tell me to leave the lobby and accused me of not having a room until I showed my room key - all whilst I was on the phone. Even though neither of us had taken the second key, and we hadn't misplaced it, we were still made to pay the lost key fee. A few days later and I have received a call to say that they have found the room key and that we will be refunded. When I asked where they found the key she was very vague in saying "I think they found it in the room" - No apology, no explanation, and she was very quick to get me off the phone. Really disappointed with the service provided by the staff as they seemed so friendly in the beginning but made us feel as though we were scammed.
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19 July 2017
This hotel is in a great location. It's within walking distance to club's, pubs, local attractions and amenities. The facilities on site are good. Lilo bar and restaurant is nice to hangout and have a meal. The staff were friendly and accommodating. The only issue was the room decor is dated. The light curtain was mouldy and parts of the bathroom cabinetry was rotting. I had to pick out strands of hair from the bath towel. Despite this the rooms were clean and comfortable. Awesome to have buffet breakfast and WiFi included.
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18 March 2017
The hotel was centrally located and had undercover parking which was great. The TV reception was very poor however and we had to look elsewhere to watch a particular programme.
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12 March 2017
View isnt great. Small rooms. But great location
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12 February 2017
Great rooms. Bathrooms a little dated, could use a soft refurbishment. Fantastic location
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28 December 2016
Helpful staff but interior is old. Pool area looks fun for the younger generation. Good central location for a city stay.
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03 December 2016
Fantastic pool and bar area. Beautiful continental breakfast. Beds were wonderful.
Bathrooms could do with a refurbish but still nice.
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