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Added by Jopie, at 01 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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16 December 2017
Conveniently located near darling harbor. Had a rustic charm to it (was a warehouse in 19th century that later on got converted). Decent rooms and amenities
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09 December 2017
If anyone is looking for a great deal on hotels you can see them on HotelRaven. com Booked a room on there and they had the best rates around
Terrible, rude, hostile customer service. "Customer Service Supervisor" - Ian, a storm in a 4.5-foot teacup, succeeded in making check-in so unpleasant, we requested to cancel our stay to which he insisted our "security deposit" (a $75 fee added on and charged to your credit card on top of your pre paid room along with your credit card details and government photo ID - this cost was not noted ANYWHERE upon booking or upon receipt of booking) would not be refunded.
The short customer service girl was unabashedly rude and immature, making a snarl/tongue out face when she passed our invoice to us.
It was 10pm and had been travelling all day to be put in that situation to find another place, with no phone battery. Thankfully their security guard was kind enough to settle the staff down (is that all they have security for? for their own horrible untrained customer service?) and tell them they had no right to make us leave while we were not causing any disruption and needed to book another hotel, and needed to charge phone to do that.
I wouldnt recommend the Oaks Goldsbrough and the short young girl as well as Ian obviously have some serious hostility issues that I can assure will be feedback given to many travellers who will now boycott the Oaks chain.
Oaks Goldsborough apartment needs to comply with fair trading laws and make all costs explicit in their booking process, whether through their website or external, and their staff need to learn the meaning of "CUSTOMER SERVICE". Absolutely appalling, pathetic, rude, shocking behaviour on these two's part, even so that we had the security guard apologising profusely to us. Being made to feel like a second rate citizen immediately upon arrival I'm pretty sure is taught against in hospitality schools.
More customer service training, more transparency on fees.response / report this review -
12 November 2017
Loved it!
So central & reasonably quiet.
Large television, oven, stovetop, microwave, dishwasher, washing machine & clothes dryer a real home away from home.
The pool, sauna & gym facility immaculately clean & tidy.response / report this review -
06 November 2017
Great location good staff. Lovely rooms and ammenities. Value for money. Quiet. Very neat and tidy. Wirhin close walking distance to Darling Harbour
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30 October 2017
It is a good, decent rental apartment near Darling Harbour in Sydney for tourists.
It is economical. Wifi service is there.
Staff are courteous and polite.response / report this review -
11 October 2017
Oaks Apartments are quite easily accessible in Darling either via road or through light rail. The easy accessibility makes it a great choice for stay. Rooms are good & service is great.
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28 August 2017
The dishes in the kitchen cupboards were dirty. The room was dusty and did not feel clean. I left an $800 Armani leather jacket hanging over a dining table chair and did not realise it until I was at the airport. I immediately called them to report it and was told they would retrieve it from the room and post it to me. However, three weeks later and they have not posted it at all. Therefore, I can only assume that a staff member has stolen it. I would not want to stay anywhere that employs thieves on their staff. Furthermore, there is no car parking available for guests and you have to park in a public parking station. This place is to be avoided at all costs
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18 July 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
The apartments themselves are of a good standard, though beware that the studio apartments are all on the side facing away from the harbour and can get a but if traffic noise. Staff were friendly and helpful. They had issues writing out whether our room was ready or not from housekeeping. Add it was already after 2pm when we got there, this was a bit odd but they felt with it quickly and have us a different room. Location is good, facilities are good and price is reasonable. Overall a good place to stay in Sydney.response / report this review -
12 June 2017
It has been 7 years since my last stay at the oaks goldsbrough . Having stayed here many times before and remembering the area I booked this accommodation again. I do believe that we had the most outdated room and in fact the whole complex is due for a makeover. In our room we had a phone that didn't work and leaking dripping tap in our bathroom sink not to mention the oven and dishwasher look like they are yellowing and at least 20 years old not quite the modern ones pictured on their website. And the rooms themselves are not a quiet comfy stay you can here every thing. We had a family next door with loud kids and also could here the loud voices echoing down the corridor. The sauna pool are was dirty as well. But what annoyed me the most was upon booking my reservation I requested that I would need a late check out due to our late flight I would of been more than happy to pay extra as well but was told to just ask the day before. Even when I checked in ask the same and was told the same. On the day woke up early went down to reception( because my phone didn't work ) and asked was told no they were full, hence why I wanted to book the extra time when I made my original booking. I would hope that future guest do consider looking around the area for other accommodation the only thing good was the close proximity to Darling Harbor other than that very overpriced for what it is.
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02 June 2017
Awful. Do not recommend. Cockroaches. No spatula or pan in the kitchen. 1 glass cup for a 4 person apartment. Absurd. Bedrooms are tiny. Shower is awful. Doesn't work. Sounds like it's about to explode. Management makes us reactivate our cards and blames it on us when it was really their fault. No one in the apartment required this. Security came to apartment for "noise complaint". and claimed to have been here 3 times already. Couldn't be possible since we just got home 10 minutes before. Weren't even being loud. No music was playing. Overall, do not recommend.
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23 March 2017
Great place to stay. Location is excellent, walk to Darling Harbour. Make sure your bedroom does not back onto the highway, it is noisy. The internet is slow and you only get 30 minutes free.
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10 March 2017
The apartments themselves are of a good standard, though beware that the studio apartments are all on the side facing away from the harbour and can get a but if traffic noise. Staff were friendly and helpful. They had issues writing out whether our room was ready or not from housekeeping. Add it was already after 2pm when we got there, this was a bit odd but they felt with it quickly and have us a different room. Location is good, facilities are good and price is reasonable. Overall a good place to stay in Sydney.
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13 February 2017
We suppose when travelling to foreign countries, one of the most important things to remember is location. The Oaks Goldsbrough Apartments is LOCATION!!!! Yes, we didn't have the best viewbutat the price we paid, we couldn't and didn't expect one. The room we had was neat and tidy with a clean & comfortable bed. The staff at the front desk were always helpful & accommodating. This is yet another establishment we will frequent whenever we return to Australia.
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09 February 2017
Excellent value for money. We booked through Wotif. We had a one bedroom unit - kitchen, bathroom with laundry facilities, lounge and dining area, air conditioned and a balcony overlooking a lovely roof-top garden. Kitchen was sparsely equipped but had just enough for a short one-night stay. Location was excellent -- central to easy access to wherever you needed to go!
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08 January 2017
Suzie from reception you get 5 stars.
Great service helped with bags, menus for food and maps where we should eat.
Excellent location, Comfy bed, Beautiful building.
Furnishings a little worn. Kitchenette OK.
Stove top has no numbers
Gym adequate and pool refreshing.response / report this review
