After a mixup on my first appointment I was contacted by the owner of the business and the problem was rectified. Second appointment was great, thoroughly recommend using the clinic in South Melbourne
Awful. I was charged for a service that wasn't performed. When I politely objected to the charge, it was corrected. However, the manager then POSTED my notes to me, asking me to go elsewhere for treatment! I went elsewhere, and paid the same to see a qualified dermatologist (rather than a GP, as is the case at Molescreen). Completely unprofessional.
I experienced excellent service at Camberwell. Very professional. So glad I made the appointment when I did.
Made appointment at Sth Melbourne, turned up to find the place closed. Called their Camberwell clinic, explained the situation and heard "oh ..that hasn't happened again has it" Said they could see my details if they searched the system but couldn't see my appointment. Very apologetic, but if I could award zero stars, I would. Perhaps a new "system" is needed.like a diary and a pencil? That seemed to work for centuries.?
Missed an appointment and they insisted on charging a hefty cancellation fee. I presumed they might be flexible, instead I cancelled my partners appointment as well.
Called and left message and no one called back - its 3 days later now