Impos Hospitality Point of Sale | Head Office

Location :

3 Bedford St, Collingwood VIC 3066
Added by Jopie, at 18 October 2018

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• Harpreet Lamba

  09 August 2022

  System gets low again and again, calling doesn’t help as no one answers the calls, worst decision to install this in our restaurant. Waste of money!!!!!!!!
  Don’t go into the trap

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• Vanessa Lim

  17 August 2021

  I have been with impos premium package for last 5 year. recently customer service level drop dramatically. i have been call them 3 times and since July and they said they will give me a call back but NEVER called me back and also they can change service coverage when they want it. Disappointed.

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• Daniel Woollard

  26 June 2019

  I've been loving Impos for TEN years, across three venues!! Customer Support is amazing, and Impos integrates seamlessly into every other platform I use It even does stocktake :)

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• Adnan Miah

  23 May 2019

  Best pos system I've used in my restaurants. My cafés barcode scanner was previously always slow or "sticky" - Impos resolved this for me with a strong link between their hardware and software. Rare to find pos software and cash register packages that hit the mark.

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• Michael Lauria

  25 October 2018

  This is my first ever review on google, but I’m so annoyed I just had to write something. The whole point of paying for a service is for when something goes wrong, we call customer support so that they can resolve the issue. The monthly subscription apparently doesn’t include onsite technical work. Our cafe opens at 6am, but Impos don’t open support until 7am. I will be without a pos system until they decide to come in to fix the problem at 7.30am. They’re response was, “that’s the best we can do”.
  Is it really the best they can do? I think the best they can do is come in at 5.55am and try resolve the issue so that we won’t lose any trade or annoy any of my existing customers. Bear in mind their head office is only 5 minutes away from my cafe.
  James offers great support and trouble shooting over the phone, but the manager has yet to contact me after my many requests to be contacted. The lack of service isn’t worth paying the monthly subscription for. Impos is complicated, and in my view old technology in comparison to other systems I have seen and worked with.
  I’ll be looking at other pos options, the thought of paying them all the support money over the years is making me cringe.
  Do research before you select your POS system.

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