About
Location :
Added by Jopie, at 18 August 2020
Opening Hours
- Monday 7:30 AM – 5:00 PM
- Tuesday 7:30 AM – 5:00 PM
- Wednesday 7:30 AM – 5:00 PM
- Thursday 7:30 AM – 5:00 PM
- Friday 7:30 AM – 5:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday 7:30 AM – 5:00 PM
Gallery
Add missing information
5 Reviews
-
21 July 2021
We arranged for someone to do a quote on our residence to look for issues we believed to be possums. The girl walked in (unmasked during lockdown) for two minutes said yes I can smell possums and asked if there were any access points. I gave one l considered that could be but wasn't sure of others. She didn't look around for longer than 3 seconds and asked if I knew where entry points were (I'm not sure which is why I hired a company to help me) I was then charged $165 for this. The quote came back later to put in a trap that we had to check ourselves but they would remove in 7 days. They said we needed to block the entry point at our own cost and this was for $900 to place the trap and release the animal.
The next company I called did a no call out fee inspection which took 40 mins and they reviewed the whole house finding 9 points of entry and also an issue with rats. they gave us helpful advice on how to minimise possums and rodents but then gave us a quote for just under $1000 which blocked off all entry points (but animals could still exit) as well as rat baiting. The maintenance work was also guaranteed for two years.
So to sum this up - your company charges $900 to put a trap under the house then come back and collect it in 7 days with the customer checking it daily. You don't review the issues in the house to note where the problems are coming from or offer advice on how we know entry points or how we can minimise issues.
I was actually shocked at how bad this experience was and how wrong it can go for people who hire experts they consider can help fix issues.
My quote number was (307017644) Please consider doing things better for your next customer.response / report this review -
30 March 2021
Most unprofessional and criminal company. One of their drivers hit my car on the road last week causing significant damage. They are now not returning calls despite it being 100% their driver’s fault. If this is how they abide by the law I’m scared to think what they do with customer’s money. I’ve had to pursue the matter via the police and my insurance company.
response / report this review -
19 February 2021
I have used Flick for at least 4 years but this year they were keen to book in the treatment but they haven't shown up - twice.
That's two days outside of lockdown that I could have been out of the house No phone calls or text messages to say late or no show.
There's no convenience to be had here with a big company so I'll just deal with smaller local ones if it's the same amount of effort.
Very disappointed and won't be returning nor recommending.response / report this review -
22 December 2020
UPDATE I was contacted by management to reaolve the issue which is welcomed
We had our house sprayed for spiders, ants and cockroaches and a few weeks later we continued to find spiders and cockroaches so we made a follow up appointment to have this addressed this weekend
Saturday came and no one came, I called the office and then they called me back to say they would not be coming due to the rain forecast.
It hasn't rained and I now have to wait until the new year for a new appointment to follow up as its now too close to Christmas and we have holidays planned.
It was an extreme disappointment and inconvenience as our dog needs to be organised to go somewhere for the time we are not allowed in the property.
A phone call to say no one was coming would have been great.
Really disappointed and inconvenienced as my entire day was planed around flick attending to our property for warranty.response / report this review -
25 August 2020
Shane, the technician from flick, was professional and thorough during my first inspection and chemical procedure. He explained everything well to me who myself had no experience before and he was very pleasant to talk with. Thanks for your great service. Worth paying money.
response / report this review
