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Added by Jopie, at 17 January 2017
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
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18 Reviews
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25 October 2022
If i could give Coldflow a 0 i would. Terrible company, where do i start. From installation of my split system the workers were extremely unprofessional. It sounded like they were having a loud party with there mates in front of my property. They had there loud music playing, laughing, smoking on the roof as witnessed by my neighbour. They dropped there rubbish, soft drink cans all over the place. I was pregnanct and sick while there were all extremely loud and swearing outside amongst themselves. Extremely unprofessional and disrespectful attending a job at someones private residence with unacceptable conduct. Not once did they ask me if i was okay with them smoking on my property, being pregnant as well.
Second issue was that they improptly decided to install the aircon split system in my driveway blocking access from larger vehicles parking down the driveway. When i contated coldflow they were disinterested and declined assisting relocation of the unit to a more suitable location that isnt blocking high traffic areas for vehicles and doesnt pose a safety risk to children running down the driveway. Possibly slicing there face open when playing. They declined accountaibility for this and kept reinstating that the location the unit was installed in had been discussed with the installer (Brian). Typically lazy and doesnt care that i am now unable to lease my property and will have to spend large out of pocket costs to relocate the unit as per my agent. Declines responsibility for this even though the property allowed for othersuitable installation locations that wouldnt have been a problem. Please do not go ahead with this company they dont care about you as a customer or your experience with they typically just want your money and then see ya later. If there is an issue they will not take any accountability . I do not recommend them at all. I have found pure efficient plumbing to be a much better option, honest company. I have attached photos of the A/C that sticks out my driveway.response / report this review -
28 September 2022
Our aircon installation has not gone well. The installer was instructed to install the head unit as close to the middle of the wall as possible between two windows. The distance between these windows is 1450mm.
I checked in with the installer after hearing him phone someone for advice I assume. The installer assured me there were no issues and everything was good. So I left him to finish the job.
On completion the team of two men and a trainee left fairly quickly without reviewing the install with me other than to say it was all connected up except for the electrician who would come tomorrow. Also leaving the wall covered in big dirty hand marks.
When I went to check on the installation it was obvious to me the the unit was mounted too far to one side and only 5mm away from the window frame and roller blind. I have attached photos of the installation for your information.
We contacted Cold Flow to request that this situation should be rectified. Their reply is shown below.
Thank you for your email.
Please see Installers response in regards to the unit placement.
The unit needed to be shifted across so as we could get pipes to indoor. Further to the left, is cathedral. The pipes needed to come down into the left side of unit, so flares could be accessed. Because the right side would’ve put the flares in the roof ( colourbond roof ).
I explained this to the customer before the boys attended. They were happy to proceed because they decided it would still look better there, than on the other wall. Pipes needed to go up, and into the roof. (8m install). So either the indoor was installed like this, or it was to be located on the other wall, which they didn’t want.
This was all confirmed between the customer and myself.
The finger prints are inexcusable. I’ll make sure the boys are made aware of this. But as far as as location is concerned, we did everything we could to tick every box. I explained to the customer, why it would need to be off centre. His wife was also in the room, and asked what other option do we have. I explained it could go on the other wall. They both said, no way. That would look horrible.
End of their email.
The unit was in actual fact installed so far off center that it was only 5mm away from the window frame and roller blind which looks terrible.
We called Cold Flow back to discuss this situation and see if we could come to some agreement that the unit was in the wrong location and needed to be moved to as close as possible the centre of the wall.
They refused to budge and would charge us a new installation fee if we wanted to get the unit moved, but said that the location we wanted was impossible to achieve.
I felt I had no other option than to accept a poor job and pay the account in full which I did.
We later contacted a recommended Aircon Installer who relocated the head unit to the centre of the wall and said it was no problem and he could not understand why Cold Flow couldn't have done it this way in the first place. So I will never ever use Cold Flow again.
After writing this review we were later contacted by Cold Flow who to their credit were very apologetic and gave me a refund for the relocation of the internal head unit. I am now updating my review to show there response as requested in good faith.response / report this review -
06 August 2022
We had a Samsung reverse cycle system installed 4/8/22. Extremely happy. Everything went so smoothly. Tom quoted very professional and Clint and the boys from Heatwave installed the unit. So polite and professional. Completed in a day. Cleaned the house after and made sure everything was working to our satisfaction before leaving. Could not fault anything. Thanks so much.
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30 July 2022
I was really happy with the service I received from Coldflow Heating and Cooling. The sales consultant helped me navigate getting a government heating and cooling upgrade grant and with the selection of the best reverse cycle split system AC for our needs. He also advised us about getting our switchboard upgraded and we could access a grant towards that as well. The installers and electricians were courteous and professional and everything ran very smoothly with no mess left at the end either. The administration staff were also very helpful and the invoicing etc. was done promptly. I was particularly grateful that all who entered our house to carry out the quotation and works were very obliging about wearing a face mask when requested due the presence of a frail elderly parent. All much appreciated.
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03 December 2021
Don't recommend. Had a brand new klip-lok colorbond roof installed on my garage and needed two split systems disconnected before the work and reconnected after. Coldflow were late on every visit (they needed three visits to reconnect), left rubbish on the roof and in the gutters, and worst of all damaged the brand new roof by dropping their gas bottles on it. Zero respect or care for other peoples property. Won't be using again.
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18 December 2017
We worked with Coldflow to get an evaporative Cooling Unit fixed to our new house. The service we got from everyone representing, was very satisfactory. Alex the sales consultant was friendly and approachable and gave us the best option to suit our home while providing us with the best price. He also made arrangements to expedite the installation right on-time for summer. The technical guy who completed the installation did a timely and professional job as well. So far so good as its only been a few weeks. We would gladly recommend Cold Flow to anyone!
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26 October 2017
I cannot recommend Cold Flow highly enough. Very Professional. We were extremely impressed and had a fantastic customer experience. Excellent service from the first interface. A very competitive quote. We were informed as to what and how the job would be done right through to completion. Very experienced installer who did a superb job and took care and time to get it right the first time round. All my questions were answered and provided an excellent solution notwithstanding challenges as we have a solid brick house.
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23 October 2017
Had the guys come out and give me a quote which was very compatible with the other quotes obtained. Their friendly approach and attitude to my questions about the best options for my set up meant that they got my business immediately. We discussed the best day and time to install which was only a few days after the quote. They arrived on time, installed the new unit and removed the old one much quicker than I thought they would. They cleaned up, instructed me on how to use the new control unit and left, leaving me with their contact details in case I had any issues or questions after. The new unit worked perfectly over this winter with no issues at all. Great service and I would recommend them to anyone.
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18 October 2017
These guys were the most affordable option and were very accommodating. Sales rep came to my place at a convenient time and the install guys did the job while I was at work. We had one parts issue about three weeks after the install, but the Coldflow guys came out and fixed it within a day or two no questions asked. My previously icy cold home was toasty this winter, and with a new baby, it made all the difference.
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18 October 2017
Very Good company. Had airconditioning and heating done by them in both of my properties. Staff Greg is very nice and professional. Good service and short waiting time in summer! No complaints at all! Will recommend to all my friends!
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14 October 2017
We had Alex come to our house to measure and quote a brand-new ducting heating installation. He was friendly, polite, on time and with no pushy sales tactics, and was happy to spend time to answer our questions and provided good advice.
The installation was all good, the day started with one installer, however the job was larger than expected and they called in another installer just to ensure the job was completed for us in the same day. The guys put in the hard yards with an almost 10-hour day. We’re very happy with the installation and both guys did a great job. We’d use Coldflow again in the future and have no problems recommending them.response / report this review -
12 October 2017
I had Craig come out to measure up and quote me on a split system. Excellent customer service! He was very polite, on time, professional and nothing was too much trouble. He wasn't pushy either like some sales reps can be. The installer sent out was very particular with his work & did a great job. Nothing is too much trouble for Cold Flow. I also dealt with Arman (Sales Director) and he was extremely professional, customer focused & was always prompt in getting back to me with any questions I had. My mum is now in the process of purchasing a split system also and she's looking forward to a cool Summer. Thanks Arman & Craig for the great customer service!
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09 September 2017
Bought an AC and central heating unit from Coldflow several years ago, which was fine. I recently required some modifications, Coldflow quoted and job organized. They only did part of the job, supplied incorrect items and then never finished despite me ringing several times and talking to several people. I ended up finding an independent contractor who did the job fast, was cheaper and much more professional.
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23 April 2017
Installation of my evap cooler from the service team was very easy, such an amazing price and the service manager brodie was very delightful to deal with. I was updated every step of the way they understood I was going away and wanted in it right away, they worked around my schedual I would recommend them to anyone who wants a good caring company.
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12 April 2017
i saw good reviews of Coldflow on the Chinese blog site, re cheap pricing and good quality. I was put in touch with Yi he is mechanical engineer, very helpful, and provided a great solution. Installation was great. Very glad i was referred to Coldflow
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07 April 2017
Absolutely terrible service, they make appointments and then no one turns up after you have re-structured your day. They then defend themselves quoting business problems that having nothing to do with you because they are unorganised. When you tell them you are not happy with them they make it very clear that is your problem and they are more than happy to see you go somewhere else. Sometimes businesses get to big for their own boots and forget about the people who built them in the first place. Extremely disappointing.
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16 March 2017
In the middle of a heat wave with a young baby, we were desperate for some relief. The Coldflow sales person visited our home and took the time to explain all of the different options, the pros and cons of each, and the associated costs. He recommended one of the lower cost options, because he thought it suited our needs best. Installation was undertaken in a timely and professional manner. We are thrilled with the performance of our AC system, and the service provided by Coldflow.
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24 January 2017
I am a pretty fussy guy when it comes to installations and I have to say I couldn't have been more happy with Coldflow installation. After a quick conversation with the installer, the guys set about an installation option that I did not think was possible. It was certainly not the easiest option for them. I am so thankful and grateful. Great product (Daikin), great installation. Great company.
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