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Added by Jopie, at 23 December 2015
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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8 Reviews
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16 May 2017
Had to get my engine replaced, Travis did a great job in a reasonable time frame. Very happy
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26 April 2017
Nice and we'll mannered before doing the job, charged 2.5 hours for a simple exhaust installation which is reasonable, picked the car up and drove home, noticed a rattling and checked it out, the exhaust was half off due to poor installation. Once I rang up and explained what was wrong I was told it was because of the cheap exhaust system when in reality the hanger they installed was not right, went back and was met with arrogance and rudeness, now a week later one side of my exhaust has dropped even after being fixed.
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17 November 2016
Trav at ATR was the first mechanic to show any interest in explaining the work that my very broken car needed to a very non-car savvy person such as myself as someone new to the area from interstate, I'm very glad there's someone local I can trust in the future.
She's back on the road and running like a dream and I can't recommend ATR's services highly enough.response / report this review -
23 September 2016
Well he screwed me over $3300 down the drain. Had to fork out another $2500 at a different mechanic to fix their mistakes.
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20 May 2016
Cant complain about the work but they didn't return a $70 part I dropped off with the exhaust. Rang them up 5 weeks later when I realised they didn't give it back but told me they would have thrown it out. When I asked them to have a look they told me it was on the car (which it isn't - already checked). They don't reply to email either (emailed twice on 2 separate days about the matter - claimed they didn't get it when I phoned up). Nothing wrong with their work, just careless. I won't be going back out of principal.
Update: Picked up the part this morning, thanks for that - have updated my rating accordingly. Some comments below, not trying to be a smartass but I think constructive feedback is important.
1) The only way I found out you had my part is via your reply on this review. I never received any email - I am in IT and deal with hundreds of them a day. I recommend you consult your IT provider to investigate what could be wrong with your system. Also you said you tried to call several times and always got a message saying I was on the phone. I was on the phone, I'm on it all the time - when I asked if you left a message you said no you didn't. How about a voicemail or SMS next time - then I would have known you had it and wouldn't have written a negative comment.
2) When I came in to pick it up you had a pissed off and defensive attitude - why not act calm and apologetic? I would have changed rating to 5 stars if you had. Every business large and small has customer problems/problem customers, and its how you deal with them that really defines how successful your business will be. A friendly and calm manner with customers goes a long way.
Hope theres no hard feelings, all the best for the future with your business.response / report this review -
29 March 2016
Have been taking my car to ATR for more than 5 years, if I stop to count. Great service, great team. The owner, takes good car and is passionate about his business. My car is even dropped off at my house when it's done.
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11 March 2016
Amazing while they are not the cheapest they use quality parts and there knowledge and communication is second to none. Trav was happy to take my phone calls at any time and was more that happy to explain everything and answer all questions for me. you will never find a more honest caring person
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30 December 2015
The team at ATR Automotive were amazing and helpful at getting my little Ford hatchback working and back on the road again. The nicest team I've ever had totake care of my car. 10/10.
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