About
Location :
Added by Jopie, at 28 December 2015
Opening Hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday Closed
- Saturday 7:30 AM – 6:00 PM
- Sunday 7:30 AM – 6:00 PM
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18 Reviews
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01 May 2018
Worse experience booking cab in Dubai, i booked my car from airport for 9 days and got fix price and when I got to Dubai the sale person took my nearly 600£ as deposits because I don’t had credit card so he charge my nearly 600£ debit card. Getting into new country and when the staffs not taking u to where the car is parked. Go straight go left n right and all the weird ways. The car was 2016 but had no pick up at all felt driving car with no turbo.
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03 March 2018
All kind of cars at best rate in the city, there own workshop with dedicated staffs and prompt service.
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31 January 2018
Car at wrong terminal so long wait. No infant (baby) car seat. Car seat eventually given was for a toddler, when I complained, I was given a baby seat. It was fitted incorrectly (forward instead of rear facing for baby as per clear instructions on the seat itself) and also seat was cheap and straps loose for baby of 7 months. Really upset at poor safety.
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03 January 2018
This was a very bad experience, the thing was a nightmare. We had booked a large car, for my family of 5 adults, instead, they gave us a medium size, because according to them, they were overbooked. I don’t recommend this.
Fue una mala experiencia, la situación fue una pesadilla. Habíamos separado un carro grande, para mi familia de 5 adultos, pero nos dieron un carro mediano, porque no tenían más carros. No lo recomiendo.response / report this review -
03 January 2018
I have been choosing Europcar for the last ten years through out my travels in Europe , they were organized , polite , and quick in dealing with customers
It was totally the opposite here , I’m a local citizen , and due to some circumstances I rented a car . The way that they were dealing with me as a customer was in a very inpolite way , they seemed to have zero experience in keeping the work smooth.
I hope somebody will have a look at this review , and actually do a change to this office . This is considered to be the Head office , Nevertheless it doesn’t look like one.
I will rate my experience to a shaming 2 stars , have a good day.response / report this review -
28 October 2017
Firstly, they never actually stick to the time they say they’re going to take to fix your car. Secondly, they never have a ‘driver available’. Even if it’s just to drop you around the corner or you happen to have been dropped off at the wrong branch (also in Al Quoz). The staff are the most useless bunch of zombies I have ever met. Won’t be going back or hiring any cars from them if this is the attitude.
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21 October 2017
I had an accident and my insurance send me to this garage. WORST choice ever!! I called several times to get a feedback about my car and all the time “we will call you back”. I reached to the service and pointed out that some parts MUST be replaced (bodywork) and the Service Manager said: “It’s much easier for us to fix it…and we cannot find the part on the market” WORST GARAGE EVER, customer service ZERO, knowledge about work itself ZERO. For your peace of mind please try to find another garage.
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16 September 2017
These guys are thieves. They charged me with AUD600 for a tyre damage. Also, they charged me with speed tickets of days that I was not even using their car. SAVE YOUR MONEY!
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05 August 2017
Avoid at any cost even if your insurance company forces you to. A false tyre damage charge was made to my cc wherein they claimed that I damaged the tyre and charged me 1000 aed for one tyre.
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16 July 2017
The service is good. Getting the phone through is an adventure though. Always crowded and the customer area is so tight.
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07 July 2017
Had a driver from this company Khadar Abdul drive me to Abu Dhabi..complete nightmare. He man was horribly unprofessional, could not identify simple landmarks, and refused to listen to any directions because "he knew better." Absolutely terrible service.
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05 June 2017
Europecar has a very unprofessional garage who doesn't know how to fix a bumper properly, and the guy in charge gives you a wrong date and time when the car is ready and after you do your arrangements accordingly you find that the car is not yet ready. Very unprofessional garage and staff
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23 April 2017
Rubish. It took them one week to submit claim after follow up. Papers were lost. They replaced the broken headlight with used one with obvious wear and tear. The car is full of paint dust. Misaligned body parts and full of filth. And paint color differs.Very bad job and bad insurance company dealing with such workshop. Don't trust them with your car. Disaster
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03 January 2017
Unprofessional and Bad service, I was stopped by the police because they gave me a car with expired license plate and insurance! And I have been calling them for over an hour with no answer
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20 November 2016
There service is very bad and slow ! I've never seen car rental company like this they make complicate things and charge for everything 👎🏼
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04 June 2016
Very unprofessional service. They were supposed to deliver a car to my hotel on a Sat. They didn't give me any pre-notice around what time they would do the delivery. They had just popped up on Sat morning when I wasn't available. They had just sent me a text message and left again. I called the person who had sent me the message (a so-called Mr Satheesh) many times just 10 min after having received his message, but he didn't pick up my calls nor answered my text messages it's quite basic to give customers a pre-notice with a time window during which you'd deliver you cannot expect your customers to wait all day long at the hotel waiting for the delivery. Very poor service.
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30 May 2016
RUBBISH CARS! RUBBISH SERVICE!! Please save your money and go elsewhere. The other good reviews are probably from their management employees. They rented a car to me that is not roadworthy, but since they locked me into a contract, they wouldn't relinquish their "early termination" fees, when i highlighted to them, that i might not live to see my next birthday, if i continued to use the existing car they rented me. And the car was the Renault Duster, which other reputable car rental company's refuse to purchase because of this problem.
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04 January 2016
Synonyms for best service is Europcar. Best in the industry
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