Avis Rent A Car - Dubai International Airport - Terminal 3 - Arrival Parking
Terminal 3 Airport Rd - Dubai - United Arab EmiratesAbout
Location :
Added by Jopie, at 20 October 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
18 Reviews
-
17 June 2021
Abysmal!
I took a car from them, it was provided to me from my insurance company when there was an accident on my car and it had to go for repairs. I called them and they said they will deliver the car to my place the same day evening. Nobody showed up, I called them the next day (their toll free number doesn't work all the time), they said their driver came to deliver the car and tried calling me and it went to my voicemail (a big lie, neither did I receive any calls from them, nor do I have a voicemail box for my number). They said they will call me back, nobody called again. Finally I managed to call them, they said no drivers available and I need to go to Terminal 3 to collect the car which I did the same evening. The car was not clean, the guy asked me to wait for the car to be cleaned but I didn't have time, so I refused. The next day my car was ready after repair and so I asked Avis to come and collect the car, nobody came to collect the car as of now, it has been two days. I didn't go outside my home thinking they will come to collect the keys as the car was parked outside my house. They do not give any respect for your valuable time. May be they want to charge more days rental from my insurance company by showing them that I had this car for several days! I do not know how this company can operate like this so irresponsibly!response / report this review -
16 June 2021
It's a shame AVIS standard has dropped so much. Being charged more than 60$ on my credit card after 3 months of returning the car! For what? No possible way to find out! Because 800-AVIS calls are not being answered since last 1 week. Never Ever - Stay away to avoid any unexplainable charges to your card and waste of precious time!
response / report this review -
08 June 2021
Staff are very helpful and accommodating. Location is easy to find.and the most outstanding i was offered an upgrade into high category vehicle with very competitive price. Definetely i will recomend avis to all my friends and network.
response / report this review -
05 April 2021
Most awful service I ever got from a car rental company. I arrived to Dubai on April 2 and I had a booking for Mazda 3 which I made very much in advance. When I arrived no cars of the booked class were available and I was offered to take a Nissan Sunny and change car in two days maximum. The car I got turned out to have problems with breaking system and was not safe to drive. I contacted the company representatives multiple times and they promised to change the car but after some time they started to ignore my calls. No one contacted me from the company directly as they promised to do.
I did not expect this from a well-known company. I highly recommend you to use a different rental company when you visit Dubai.
UPD: changed the car in three days with an upgrade from initial category.response / report this review -
13 March 2021
Returned a car. Was told 'all good'.
Same day they withdrew an extra €175.60 off my American Express card. Pure fraudsters. Never again.response / report this review -
25 January 2018
The service and quality of vehicles from Avis Dubai is absolute rubbish, worst I have ever experienced. I will never use Avis Dubai again. Old and unroadworthy cars. Absolute awful!
response / report this review -
20 January 2018
Company uses these and now get good service after getting president club members card
response / report this review -
27 December 2017
Worst car rental experience of my life. Refused to use a different card with car insurance, 15 minutes after I paid on a card did not have insurance. Claiming they can't cancel an order. Avoid if you can. I would rather walk in the desert heat then deal with this company again.
response / report this review -
24 December 2017
Terrible service They don't want to rent cars. I order a Mazda car rental, signed a three year contract, and they said that they would buy the car because they didn't have it. I paid everything for the three years. As it was going to be new, they offered me to choose the color. They offered me five different colors, and, as I was asking for one particular color, they just answered there was no availability. Another color I asked for, (car was just sold). Again another color I asked for, that car was just sold. I even offered to pay for an upgrade car in order to get a nice color car. No way. Apparently they just had a blue light color Mazda, horrible, which I didn't want it for three years. Finally we broke the contract! Incredible. They just missed a three year contract, and I've wasted a lot of time. Thanks AVIS, never again.
response / report this review -
23 December 2017
The worst car rental experience ever. I flew from London to Dubai Terminal 3 with 4 kids. They apparently only take credit cards, and not debit cards which they forgot to mention although we booked and liaised directly with the branch over the phone before we arrived. We have rented from other Avis branches throughout the world whereby the process was easy and they accepted debit cards. The policies in Dubai need to keep up with the Avis brand globally otherwise this is not good for the reputation of Avis. This has put me off renting from Avis again and Avis headquarters you also have a responsibility to who you sell your brand rights to! It's not just about the money, it should also be about your customers and the reputation of the brand.
response / report this review -
03 December 2017
Catastrophic experience in addition to being really scammed!
I confirm all the opinions received by AVIS UAE. It is not for nothing that this society whose practices are shameful and dishonest accumulate 1 * and very bad opinions!
AVIS UAE uses intimidation techniques, lies and plays on the misunderstanding and fatigue of travelers in order to sell you optional insurance unnecessary and overpriced.
When I took a vehicle, the ticket salesman cheated me to force me to take optional insurance which she clearly told me was mandatory (CAN NOT get the car without). After several exchanges and many misunderstandings, she let me believe that it was in fact a deposit to be paid and that I was guaranteed that I would get my money back. I tell you that but we were 7 witnesses that day (and ALL confirm the same thing)
After 1 hour at the counter (and before, 7h of plane) to recover a car already paid in advance on the website: we get the car. Do not expect an impeccable car: we had a very damaged car with the interior going into pieces!
Back in France, I actually learn that they will not give me back my money and that in fact I signed for insurance that was optional. Clearly, I just have me and despite many reminders, AVIS UAE does not let anything and informs me that I will never see my money.
Prefer a competitor like Hertz or Europcar with whom I have never had trouble rather than this shameful and thieving company. Another tip: never pay in advance and on the internet, in case of problems on site you can always go elsewhere!response / report this review -
24 October 2017
Am in the middle of a rental now so will update if necessary. Friendly staff, no pressure to buy unneeded extras. Explained everything clearly. Took time for inspection.
Cars relatively old and basic. First got a Nissan Patrol with 67k km on the odometer, i guess 2-3 years old. - No navigation. Complained about excessive fuel consumption (3km/l) so car got changed at my hotel on the same evening for Toyota Land Cruiser - almost 70k driven and I think even 3-4 years old, maybe moren First time I saw an aftermarket radio in a long time.response / report this review -
13 September 2017
Worst car rental experience of my life. Did not return deposit, after promising to do so within 14 days. Refused to use a different card with car insurance, 15 minutes after I paid on a card did not have insurance. Claiming they can't cancel an order. Avoid if you can. I would rather walk in the desert heat then deal with this company again.
response / report this review -
09 April 2017
I didn't believe these reviews are true. but they are!. been charged extra at the end almost £150 fees such as admin, charged for an extra day just because I took a car 45 minutes early (but at the time was told it is fine) also they will sell you insurance even tho when booking online its clearly saying your price includes insurance. Toll ADMIN Fee tooo. I would stay away would not use this service again!
response / report this review -
06 April 2017
After reading the google reviews for rental car companies at Dubai airport (inducing avis), I was terrified if they will rip me off, or charge my card fraudulently, or 'discover' damage to car upon inspection of returning the vehicle.
I booked it online via avis uae's website for terminal 3 (since I knew this is where the office is - and booking at other terminals will have to be picked up etc etc - terminal 3 is where Emirates Airline lands/takes-off). Well anyway, I arrived at the airport reached their office and the paper work took from 10 to 15 minutes (I was told since I booked from avis uae website, the price already includes the 'airport parking' fees - which won't be included in the total price if booked from third party websites).
When I came out to inspect the car, the car inspection guy had already inspected the car and wanted me to sign off the paper but I told him straight that I'm scared of all the reviews online and will take pictures and will only then sign the inspection after. So I took pictures of the car from every where (inside and outside, including the hood, trunk, and under body). Every thing went okay I rented the car for a week, and upon returning I did the same exercise again (and I was afraid that hopefully it will be no issues as reported in the reviews for rental cars in the dubai airport). Wallah, no issues I was good to go. I rented the car in January 2017, and it's been 2 to 3 months and haven't seen any charge or anything fraudulent on my credit card.
So, it's okay, don't need to be scared when at least renting from avis (but I recommend taking pictures of the car for your own safety).
P.S.: At the time of renting out, I was told that my credit card may be charged for tolls (this will happen in a week or 2) but nothing of that sort happened.response / report this review -
26 January 2017
Do not rent from AVIS . Service is joke. And You will be charged lot more money after you return or 10 days later, and they will not response to you or care what you complaining. Take your business some where else or take taxi . At end of day you will save lot more money by taking taxi and not dealing with falles charge that you will get in your credit card, Avis will scam you. DO NOT RENT FROM AVIS DUBAI.
response / report this review -
22 January 2017
They give misleading information, They say everything is covered but they always charge your card afterwards, Never mentioned about saalik charge upfront and they always charge your credit card for that. Not happy for that.
response / report this review -
27 October 2016
They did not give me the bill at drop off the car.they object problems in computer
One month later at my request, they send invoice. 320 AED extra charge!!!!. One extra day charged. Fifhting to come back my money.
Very bad customer service. Never again..
Be extremely careful with your credit card
PD Six months later my money still in AVIS Dubai Airport :(response / report this review
