Hope they read these comments. Pathetic is to good for this place. Last week closed for two days because there is a water leak. It take four weeks for a copy vehicle registration document due to backlog. Shame on them.
It is absolutely horrific. The queue is a mile long, some of the staff do try to be helpful but the system is always offline. I recommend people should rather try Westonaria.
Terrible services. The business times as on Google is not accurate. We tried to come on Saturday.. as displayed. They weren't available. We tried again on Monday. We queued until opening hours hoping they just opened late. Only to be informed at 8:20 that they will not accept any appointments that day. Potchefstroom Licencing Department get your "stuff" together please.
It is a very welcoming place and all the traffic laws are being followed
The afternoons seem to go faster, they're open from 3pm to 5:30pm
Government departments I do take an off day just to get things done but I was here this week and it took me just 30 minutes to round up with my drivers license renewal. Wow I was super impressed especially by the old white lady in the enquiries as she was just on point to assist and make things run smoothly.
Extremely Very Unpleasant.No greetings, cashiers constant on their cell phones chatting, time spending per person was half an hour and on purpose, I was paying a 80 year old lady's disc without a permission letter and was send back 20 km for collection in order to be helped and petrol is expensive, no humanity what so ever was showend, no thank you or greetings after the transaction was done, long queues and no help to complete forms correctly.
I wish there is a new system to assist us like for example a ATM or on line morden upgraded system that can replace the ungreatefull staff.
The staff must be grateful for still having a job or if they do not want to work, we will be honored to work and to serve the community with a smile.
Please send the employees on a diversity course or rotate them in order to stimulate their mindset.
Hope my feedback will be fruitful.
Thank you in advance.
Sincerely your's
XXX
No one likes the Traffic office, from my personal experience there is definitely room for improvement.
The long hours of wait, no where to buy food or a cooldrink at times. Generally the experience is not pleasant but it isn't unpleasant either.
I'll vote it 3 stars. Because the one person that assisted 19 of us was quick and efficient.
Very impressed.
Fast, efficient service.
Thanks
Absolutely shocking Service. Racist to the extreme. Clearly favouring ethnic black people. Unhelpful towards other groups. Blacks are pushed in the queues ahead of other races. Their appointments are guaranteed no matter how far they find themselves in the queue. My son and daughter, well in the group of the first 10 was pushed aside. Absolutely ridiculous. Pure racism. Trust me if I was present. I would have been escorted to local police station. Something needs to be done. I will.be sure of that.
The staff are so rude and have no telecommunication skills!
No professionalism whatsover.
Forget phoning here. None of the numbers are being answered. AARTO shows no fines on my name, yet I was issued an outstanding notice at a road block. Slowest staff ever! Rudest staff ever! Yet another disgraceful state deparment.
Is this place open for business- phone is forever ringing without being answered
Worst experience ever. Most rude people in the world working here, only if your colour is correct they will do everything to help you. An old age lady in tears because she does not know where to go or what to do and nobody assist. So sad.
Terrible service when you finally get it. Waiting takes forever and their information is basically non existent. It’s a pity that we’re forced to go here to be able to get a license.
Rude and unhelpful especially the lady sitting at the collection. On what planet do you only have until 10 to renew a license and then magically sense you should do it at collections. And the guy working where all the people sit and wait for eye test it is not your place to lecture a woman that she should have come a month before expiration. This department is disgusting.
The department has improved a lot. I went to make an appointment for my learners, i expected to spend the whole day there but i was done in 2 hours. A few tips for anyone who wants to make an appointment for learners: bring R126 in cash with you, your id and a copy of your id, a pen ,something to write on like a magazine or clip board and 2 id photos. They make appointments for learners between 8 and 10 and not after 10. Its best to arrive at half past 7 and don't stand in the back of the que instead go stand at the door, people will look at you funny but do it anyway. They don't use a que they call the people in by catagory of what they want and today they only took 20 learners appointments so the people in the back was not helped.
Been sitting in the line over 2 hours fora license renewal. There is nobody manning the eye test and fingerprint station. This is totally unacceptable.
Pathetic. Woke up 4:30 to be here early but they use this messed up system where even if your first in line, you'll end up at the back of the line. Waiting for hours to do the eye-test because nobody bothered to come to work. If I can give someone advice, it would be to not waste your time and go to another license department.
Awfull! Racist staff and the manager does nothing about complaints. Wait for hours and no progress! Example of coruption and racism’s right here in Potch
Hello this traffic department has worse service delivery I've seen in a government facility. Employees blame each other for documents gone missing but they don't fix the problems
Wish there was a lower rating than 1 star
Worst operated place in Potchefstroom, but that is how they operate
Short staffed causing long waiting periods.
You can improve
No service..
Bad service. Long queus. Most of the time there's only 1 or 2 cashiers/clerks available.
I like thier service, you don't wait for too long