It wqs terrible . The rooms smelled of urine the staff were unfriendly I rate this hotel a minus 5star
Parking is fine but it somewhat needs a shelter. Inside our rooms, the mattress needs to be changed it looks bad. Shower structure is perfect but it definitely needs to be renovated and at least there must be a small fridge for guests. I have been here 2times in 3years but the standard has deteriorated instead of improving. There has to be floor-monitoring, people have been drunk, slamming the doors and making noise the whole evening such that it was difficult for us to sleep.
We spent three nights at the hotel. The last two nights were awful. Screaming guests, glass / bottles being smashed, banging doors etc. I had read reviews in which guests complained about rhe noise but had hoped these were isolated incidents. Clearly not. The staff were also reluctant to acknowledge there was a problem. Definitely to be avoided - which is a pity as otherwise it's a decent hotel even though a little worn around the edges.
The housekeepers need to be trained on announcing their entry into the rooms. As an international standard knock 3 times whilst announcing Housekeeping before entry is how any room should be entered into even though a room had just been released back onto the system as sold. My husband was still getting dressed when the housekeeper, with her master key, walked straight in without announcing her entry. Just some constructive criticism.
No review in the hotel as I haven't been there, but I heard about the 24 hour restaurant, downloaded the menu (which looked appealing) and went through late at night. The waiter got the order completely wrong (which he was ever so apologetic for and was willing to correct). The cappuccino tasted more like a standard filter with a hint of steamed milk. That was my only experience there, could've been a bad day for the restaurant staff. Will probably try it again.
The hotel is pretty decent nd clean but the customer service sucks Staff members are rude nd have attitude.called reception for a problem reguarding the bathroom nd was never attended to Even left nd it was still never attended to but are quick to attend to Indian and white peoples complaints. I felt that they were being racist
I have stayed in many hotels in Durban over many years, and the person to verify that is Hotel manageress Desiree Kumarsamy i had the pleasure of seeing her and being served by her once againafter 25years well all i can say is that the service is 5starthey on the ballthe Hotel Manager Naveen was very professional and accommodatingthats what i call service with a smileevery member of that team is highly skilled in the hospitality trade.WELL DONE GUYSI WILL BE BACK.by the way for a hotel your size you give better service then any hotel on that golden mile.keep it up guys..
Good hotel specialy for indian.there is many plus point near beach also good restaurants and safety.
No sea views for any family rooms. Felt like a cubicle. Restuarant was nice
Very good and diverse place, wish to tern it a home for my family. Totally love it hear
When we left Johannesburg to Durban we didn't have an accommodation but all I knew was I'm going to spent my 38th birthday in Durban. We arrived on the 10th at around 1pm then off to accommodation hopping. The 1st hotel we went in Pavilion Hotel as they are saying warm welcome and great service is what we love. We felt in love with the hotel. Thanks to Njabulo, Yavika and Ayesha for their warm welcoming service. We kept on extending our stay and they made sure that we are comfortable without moving us to other rooms. When we left joburg the plan was to spent a day in Durban then move to Ballito and Zimbali but guess what we spent our holidays at Pavilion Hotel. Thank you so much for your hospitality. My 38th birthday was never ready for such loving staff you have.Thank you
From Evelyn Moshidi
Maphoko Matsimela
Moore Mahloko
Not bad at all We had hot water issues on fourth floor but the receptionist arranged for us to bath on the 3rd floorand the plumbers attended to the matter timeously too. I would most definitely come back again with family soon.
Bright and airy. Good food, fresh, very generous portions. Friendly service. Well priced!
It's such a wonderful place.the services are spendingits the ideal place for a holiday.
The workers are all wonderful especially Binti. You should try out the place.
Its clean comfortable and have great food
Sufficient for business stay quick and simple. Food not great and staff kitchen very unfriendly
Nice location at the beach. Friendly service and not badly priced for a hotel.
Great hotel. Right at the beach front at an excellent price!!
great service from the staff. good food. great hospitality. clean and neat. accommodates families, closer to the beach. its cheaper / affordable.