Name: NetFlorist
Address: Witkoppen Rd, Paulshof, Sandton, 2056, South Africa, ZA
Telephone: +27 86 130 0600

NetFlorist is a florist, located at Witkoppen Rd, Paulshof, Sandton, 2056, South Africa. They can be contacted via phone at +27 86 130 0600, visit their website www.netflorist.co.za for more detailed information.

Location :

Witkoppen Rd, Paulshof, Sandton, 2056

Contacts :

Added by Jopie, at 07 January 2017

Monday 7:30 AM – 5:30 PM
Tuesday 7:30 AM – 5:30 PM
Wednesday 7:30 AM – 5:30 PM
Thursday 7:30 AM – 5:30 PM
Friday 7:30 AM – 5:30 PM
Saturday 7:30 AM – 12:00 PM
Sunday 7:30 AM – 5:30 PM

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Anonymous

16 March 2018

It is a good service. Just a few points. They cannot offer a choice of delivery windows. So if you want a choice of morning or afternoon delivery, you can't have that. They ask you to choose a suburb when you log in, they show you items as available, you choose the item you want, and then add extras to your order, but when you get to checkout they tell you that the main item is not available in the chosen suburb for delivery. This happened 3 or 4 times, and I had go through the process that many times before I could buy a gift that was available.
Anonymous

14 March 2018

I placed an order where the delivery was slightly delayed due to the courier service not servicing the delivery area frequently. The courier service set my delivery for the incorrect day when the recipient would not have been available. A wonderful lady named Tamara Shosha assisted me to set my delivery date to a more convenient one, need more people like her that deliver such good service. Thank you Tamara
Anonymous

10 March 2018

OWNER ONLY ANSWERS FAVOURABLE POSTS ON GOOGLE BUT NEVER ATTENDS TO THE NEGATIVE TO IMPROVE BUSINESS. SAYS A LOT ABOUT THEIR CHARACTER

My flowers have arrived on the verge of dying for two orders in a row. When asked how they would rectify the situation, their response never arrived. Customer service is appalling and I wouldn't recommend them.
Anonymous

06 March 2018

I recently received two arrangements from Netflorist, the quality was superb, the delivery people professional and sweet. I have sent gifts and flowers on numerous occasions, and have never been disappointed. Great service!
Anonymous

13 February 2018

Charged me twice for the same order and then when I try call I can't get through until I'm disconnected. Then I send e-mails which they promise to respond to within 9 hours and I do not receive a response at all.

I know you guys are thriving but my word do you need to work on that customer service. It feels like I'm dealing with a faulty robot with no way of accessing a human to report to. I know the in-thing these days is to make everything automated and I admire it but when things go wrong you surely can't just leave the customer with mud on their face.

The voice note one is subjected to when calling is seriously obnoxious and difficult to listen to and I'm not even sure who I will eventually get through to. Customer support? Sales? Accounts? Who knows. There is no screening and besides I've never gone through to anyone anyways.

A lesson learnt though. Lost all that money to learn it. Thanks Netflorist.
Anonymous

05 July 2017

Great service! Will definitely recommend to friends and family. Thank you very much!
Anonymous

28 June 2017

There is a terrible driver around Johannesburg who is putting peoples lives at risk. I saw this mini van in Sandton on 27.06.2017 around 7am with car registration number BY 90 TB GP (could be slightly different). This vehicle disregards the traffic signs and road rules where ever it drives. I think this sets a very very negative light on your company! Your staff whether drivers or exec managers should respect the lives of others on roads, and maintain integrity for your brand! I will not be associated with a company that disrespects other motorists lives on the roads every day. There are thousands of lives lost on South African roads daily! Ensure you have drivers that can actually drive! Consider my flower / gift needs moved elsewhere!
Anonymous

15 May 2017

My flowers were not delivered on Mother's Day as promised even though I got a confirmation that they were out for delivery. This was a really important one as my Mom was alone on Mother's day with us now living overseas. Feel very let down and no explanation or response to my queries.
Anonymous

12 May 2017

FLORAL & FRUITY DELIGHT
I was surprised with an early Mother's Day delivery by Netflorist sent by my daughter in Cape Town. The fruit is of export quality, the flowers were fresh and colourful and the overall presentation was an absolute delight. Well done, Netflorist. I am more than impressed. You put the superior into customer service!
Anonymous

09 May 2017

First time usage great selection would only like it if they can be more prompt with tracking ones order or atleast update me so I can know where and when the package would be delivered as when I order it's a surprise and would want the recipient to be available and guaranteed to be surprised live feedback would be helpful
Anonymous

14 March 2017

i dont even want to give NETFLORIST 1 star, ABSOLUTELY DISGUSTING!!!!!! terrible service!!! PLEASE DON'T USE THIS SERVICE - SHOCKING SHOCKING. cant believe they are in business, disappointed i didnt read comments before i ordered
Anonymous

09 March 2017

I am disappointed with how my present was handled. Before i placed my order i spoke to one of the consultants i asked her if that specific present contains alcohol and she said no its pure chocolate for chocolate lovers and knowing very well that my husband loves chocolates i opted for that one as a present for his birthday. After delivery we realised it has alcohol and we are all non alcoholic and i had to phone them and they promised to come back and collect bringing a replacement the following day. The following day they come to pick up and never delivered anything but when i was phoning them to check if they are going to deliver as they promised they kept on saying the delivery vehicle is on its way, only after 5 when i was told that the delivery was logged for the following day and why were they lying to me. As i am writing now this is the third day the present is not delivered yet, everything was spoiled, i am disappointed.
Anonymous

21 February 2017

If it was possible to give negative stars, I would! I placed an order before Valentines day 2017 and paid for it fully mind you. I was then told the delivery would only be sent on the Thursday AFTER valentines day. Since it is such a busy period, I accepted. When the 16/02/2017 arrived, I received an email saying that there was no stock of my product and therefore be delivered on the 20/02/2017. I agreed again! The morning of the 20/02/2017 I receive an email from Netflorist and an sms saying my delivery is on the way. 45 minutes later, I receive another mail saying that the delivery cannot be made since theres no stock. I called Netflorist at 9:30am and changed the order for something that could be delivered on the 20th. I made 6 calls to netflorist within 9:30 - 12:00 which is absolutely ridiculous. My order still only got delivered on the 21/02/2017 and was delivered to the incorrect person, despite me putting clear instructions to call the recipient and deliver to him only!

i am so disappointed with the service. I did not even read the reviews before I ordered since I just believed that you guys were reputable. My order comprised of 2 different items that were delivered together and I was forced to pay delivery fees for each item!!! My order was worth over R700. This is absolute crap service and I do not advise anyone to use this service. It just a waste of time and energy. You guys are not cheap, so when we customers pay, we pay for good quality and great service. You guys have disgusting service and I am a very unhappy and unsatisfied customer!
Anonymous

14 February 2017

Delivery was delivered late. Call center was contacted multiple times with no assistance. Netflorist unable to contact their drivers - asked me to call back only to wait another 15mins for an answer. All of this, despite placing my order the day before the delivery date. It has been 'in transit' for the past 8 hours and still waiting. Opted for Netflorist as opposed to smaller companies and paid a premium but would rather support a smaller business more committed to customer service in the future.
Anonymous

14 January 2017

As someone who has twice used Netflorist and twice been left disappointed by poor service, I strongly urge you to shop elsewhere for any floral requirements in South Africa.

On this second occasion, I ordered a bouquet of white roses to be delivered to my fiancee on the day of our wedding. While I appreciate they cannot guarantee a precise arrival time, customer support suggested I leave a note when booking the delivery and said they should able to get them there around lunchtime.

This flowers arrived at 5:41pm - by which point we were already at the venue and married! It was supposed to be a special delivery for her and her bridesmaids to enjoy while they got ready on the big day, but the late delivery was absolutely unacceptable in the circumstances.

I contacted Netflorist who said the acceptable window of "same day" delivery was 8:00pm, despite booking the previous day. Not only was this not communicated to me in any booking information or customer correspondence, but it's not even published on the "Delivery Times" page of the company's website. Instead, they linked me to a line in their terms and conditions, which are buried online.

The fact this is hidden where customers won't realistically see it (let alone read it) is extremely sneaky at best, and deceptive at worst. I could accept the delivery cut-off being 8:00pm if this was advertised up front (in which case I would have shopped elsewhere), but the company is clearly trying to cover itself by misleading customers.

The company offered me a R150 credit which was an insulting amount considering what I spent and considering they were so late on a day that meant so much. A subsequent e-mail has gone unanswered, so I can only assume they don't value future business which I am more than happy to take elsewhere and imply that you all do likewise.