Nando's Westville Mall

Location :

Cnr Kensington Dr & Westville Rd, Shop 27, Westville Mall, Dawncliffe, Westville, 3629
Added by Jopie, at 19 June 2015

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• Anonymous

  07 April 2018

  Another self service restaurant. Staff aren't really equipped to actually serve you. If you wanted take out but are happy to eat there, you might find a table and they will bring you your food on a plate. What happens here is that if you do get served, you've already paid so the waitress doesn't get a tip perhaps why the service isnt great.

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• Anonymous

  13 November 2017

  The guy answering the phone is very polite the delivery guy also (not sure if its the same guy). Food always good and I have never had any problems.

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• Anonymous

  24 October 2017

  I think I eat here nearly every day 🤣 could do with a mild revamp in the near future. Tables and bathrooms feeling well used. However staff and food is always top draw. I’d give this a thumbs up as one of my favorite Nandos to eat at as the staff are so friendly and helpful.

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• Anonymous

  18 August 2017

  Good clean store. Bit of a wait. Close by to parking

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• Anonymous

  22 April 2017

  Really poor customer service, waited for my food about 1h, than I got phone call from the driver, that he's lost, coz they gave him a wrong address and it will take him another 40 min to deliver, so i called Nandos to find out, what they gonna do. After confusing conversation to somebody who claimed he is the manager i got told, he will contact the driver and call me back in a minute - which never happened. after another 20 min the driver magically appear. I contacted Nandos branch again, how they gonna resolve this problem, coz obviously the food was cold, as well as i wasn't really happy about the customer service, as no one called me back in a minute as promised on the first place, during the conversation on the phone, my credit run out, however no one bothered to call me back. Think just when the driver arrived back and told them my opinion about their customer service, somebody called me, but all they managed to say was hellohi.. i cant hear you.
  
  Really frustrated from this customer service experience

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• Anonymous

  09 April 2017

  Normal Nando's taste
  
  However not so quick to deliver and their is no indication when food is ready
  

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• Anonymous

  30 March 2017

  Always had good food just slow sometimes maybe because so busy

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• Anonymous

  30 October 2015

  I went to Nandos pavilion on 24 October 2015 at around lunch time and wanted to order lunch for me and my family (8 year old doughtier and 10 year old son with my wife).
  I was told buy the cashier that there was no way I could eat in I must order to tack away, I explained my family where sitting at a table waiting to eat why can I not eat in? , cashier just told me I can not as they don't have any more table numbers to give me.
  I called the Manager and explained to him what was said and that I was highly upset , the manager told me I can sit and eat, and wanted to know who told me I could not.
  I pointed out the cashier and told him I have lost my appetite and don't feel like eating here any more.
  
  I am sorry I am in the restaurant industry and you do not treat customers that way you make a plane , Yes they where pretty full , But my family was sitting at a table like a lot of others that where eating so why could we not get food???????
  
  I am so horrified by this that I don't wish to eat there ever again and will tell all my friends and family about how staff treat you there.
  
  Regards
  Clinton Lee
  

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• Anonymous

  26 June 2015

  Wow, I wouldn't be doing justice if I don't say Thank you for the excellent service. We received excellent service with my colleagues on Wednesday 24/06/2015 afternoon at Nandos Pavillion from Phakamani (waitress). He is Well mannered, cared for the customers, made sure that we had all we needed.. Well done Nandos for hiring such an individual.
  
  Thank you..Happy Customer.
  Will definitely come back no matter how full the store is just to experience this great service.

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