Used to be a good restaurant. Don't know what happend because it's awful now Thankfully there is a better one at Springs Mall.
The absolute worst experience ever. Will never eat at John Dory's Carnival Mall again. Waited 2 hours for our food and not even fresh. If you looking for a quick family dinner NEVER com to this place.
Service was good, but we ordered the Soul Double platter. To say the least, it was absolutely terrible. The fish was undercooked and it almost tasted as if it was "old". Unpleasant experience for the family, I doubt we will be frequenting the establishment any time soon again.
I love John dorys! The sushi is amazing ! Like the best sushi ever! My family and I had really great time there. They are a bit pricey with some things but its totally worth it.
My daughter just turned 1 today so we went to John dory’s. She was in the play area and I was watching her and her 3 yr old brother as the child minder was on her phone sitting down not even taking note of kids. I noticed a dead mouse behind the kiddies chairs and called her. After 3 shouts she came and the manager also appeared and I showed them the dead mouse and they did not even take notice of it arguing amongst themselves first. I must say it was disgusting experience from both the manager on duty and child minder, it was like it was the norm. My child is one and she puts everything she finds in her mouth.imagine that happened 🤬. Manager is useless just stands around having conversations to his staff whole time
Service was great and so was the food
This branch will never see me and my Family ever again. Last night 1.11.2017 we took our daughter to John Dory's as she won a competition at school so we went out to celebrate, and it was me and husbands Anniversary as well, we sat down at about 7 we ordered our daughters food which arrived intime no problems there, the waiter told us that if we order sushi it might take about an hour, which we didn't mind, for the rest of the evening we had no waiter, my daughter was thirsty and we had no waiter so eventually my daughter started drinking he ice water out of freaking bowl !!!!!!!!!!!!!!! that was on our table as we were drinking wine, by 8:45 we still haven't seen our waiter and our food hasn't arrived as yet and my daughter is still thirsty.. just before 9 our food finally came by this time my husband is fuming as we have been waiting along while, I was starting to get a headache as I haven't eaten anything as yet, when our food came it looked inedible it looked like it was just put together, the strawberry sushi's rice had turned pink already the cream cheese was all mushed, by this time we had started complaining, we ended up only paying for the drinks and my daughters food, they gave the sushi to us as a take away, we left the parcel on the table and just walked out, its not about a free meal or anything, it is about the service, and we were not the only people complaining about the food or the service. So from now on they wont see us again ever, we used to go there every Wednesday for sushi.
Very cosy place with friendly staff service.
The food was very nice today just the childminder was not up to my standard she is dead on her feet should go on pension not be with kids
I've been dissapointed with JD's in the past, sushi took ages to arrive and then the kitchen mixed up the orders on top of it. I've been pleasantly surprised on Wednesday, sushi arrived fast and was very fresh, from the rice to the wasabi which is quite important in serving sushi. I hope they can keep up with consistent good food and service.
Back to 1 star, after I specifically order fresh sushi, bring me rainbow rolls that the avo had turned black already and been standing at your sushi bar for the day, dried out ginger and wasabi with no taste, because it's been standing all day.
Good food end excellent service.
Last visit was not a great experience. Food was wrong, dishes also sub standard to what is stated. An attempt at rectifying it was made.
Good quality food.. great specials..
service was okay. tables were a bit cramped. food was good. did not leave a lasting impression. fairly expensive.
The wait is a little long but good food
Absolutely terriblei'm really disappointed that the restaurant service went down the drain. We were there last night and although its the sushi special we've waited more than an hour since placing our food for it to be served and the not to mention that the rice was all soft from standing in the plate and not being served. The sushi tasted horrible and our waiter was useless to say the least. People that came and ordered their sushi after we did were served their food before us.
Good day
My experience at John Dory's in Carnival mall was not good I went there on 2 occasions the first time when I received my food I ordered Steak with chips the plate looked delicious but then I noticed there was rice under the steak and chips. I then refused to eat but willing to pay for the drinks we already had the manager insisted on not paying this was about a year ago. So this past Sunday my Kids asked me we must go there again so against my will I said okay. We waited an hour for 4 plates of food which was cold when we received it then when the bill came I was charged wrongly I brought it under the waiters attention. I also had a John Dory's card with vouchers on so I asked to redeem the voucher if it was still available I was asked by the waiter to deduct the difference of the amount from his Tip and they can not redeem any vouchers cause the system is off .I did then deduct the difference from the waiters tip cause the manager cant fix the bill and I told the Manager he can use the vouchers on my card because they will never see me again. So at this stage I am very disgusted with this Branch.