Name: Hertz Rent a Car - Cape Town Downtown
Address: 1 Port Rd, De Waterkant, Cape Town, 8001, South Africa, ZA
Telephone: +27 21 410 6800

Hertz Rent a Car - Cape Town Downtown is a car rental, located at 1 Port Rd, De Waterkant, Cape Town, 8001, South Africa. They can be contacted via phone at +27 21 410 6800, visit their website www.hertz.co.za for more detailed information.

Location :

1 Port Rd, De Waterkant, Cape Town, 8001

Contacts :

Added by Jopie, at 05 March 2017

Monday 7:00 AM – 6:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 6:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
Sunday 8:00 AM – 1:00 PM

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Anonymous

04 September 2023

Awesome service and back up service is brilliant you need a car double cab they are by far the best
Anonymous

26 May 2023

Ive rented from over 100 locations across the globe and this was hands-down the most difficult experience. Not even in the same echelon as other locations.

Upon returning my car, they actually took out a flashlight to look at it. Apparently they found a tiny “Nick” in the windshield and took a 20,000 Rand excess out on.

Tried to dispute it with hertz. The issue is that US hertz can’t do anything - and the international customer service then has to reach out to this local branch to get any info. Took about 45 days for the actual number to post. Lots of wasted time and calls along the way.

Now - over 2 months** later; I get a charge for the exact same thing I paid. You can’t make this up- definitely starting to think this is some sort of scheme since I’ve still gotten no responses to email. I’d avoid this location under any circumstances.

EDIT: I also just got a now third charge saying I “instructed the bank to reverse charges” which is false. This is **four months** later now.
Anonymous

23 May 2023

I give one star because I was told that I would be automatically refunded my $300 deposit back to my car and would receive it within 3-4 days and still have not received it. This was on May 10th. This is after they said it would be 3-5 weeks if I just put the deposit down as a hold so I opted for the charge instead and I still have not seen my money.
Anonymous

30 April 2023

A very laboured and unfriendly experience. The people barely acknowledge us upon arrival and the check in process was in efficient, particularly in comparison to Avis where we had hired a car from 2 weeks prior.
Anonymous

18 September 2018

This place is extremely shady. I have rented a car over 100 times and not once have I had an issue, and these people are the worst. After getting two hubcaps and windshield wipers stolen off the rental, they “quoted” me R4,000 for 2 hubcaps off of some homemade spreadsheet that marked up the parts by over 200%. That was after they refused to quote me for the costs until I signed the drop off form and would not explain what I was signing, we sat at a standstill until I ran out of time and had to move on. The cost of minor replacements was more than the rental for 6 days. You can’t trust anyone at this location, I watched them all tell customers different things to keep them away multiple times.
Anonymous

05 April 2018

My family and I rented a car from Hertz Loop Street in Cape Town last week. It is without doubt the best car rental experience I have ever had.

The initial car we picked up wasn’t big enough to fit my surfboard but I came back in and Elroy and the team helped me find a car in the same class that was a perfect fit and at no extra charge.

I left the house keys in the previous car and the guys kept them safely in the office for me until I returned to pick them up. We needed to extend the booking as well and we managed to do all of this with no delays at all. Every time we phoned the team picked up immediately, were extremely polite and considerate and went beyond their duties to make all of the interactions relaxing and efficient with smiles and good humour!

I have gotten used to experiencing long delays and a high degree of apathy in most service industry experiences. Elroy and the team at Hertz Loop Street are really fantastic - they take pride in their work and making sure that customers feel properly looked after. That is a rarity in today’s market and I really want to thank them and highlight their excellent work!
Anonymous

16 March 2018

Really helpful staff. Thanks guys!
Anonymous

05 December 2017

The BEST service ever. I asked if I could extend my rental period and leave it at their depot (instead of the airport). No problem - it was organized in less than a minute.
Anonymous

04 December 2017

There was no cars available. They don't keep a lot of cars in that store. Your better call in and get a reservation in advance
Anonymous

23 November 2017

Good service and a free upgrade. Very friendly staff and got everything I needed.
Anonymous

28 October 2017

Quick, helpful, and had what I needed even though I had no reservation. Prices were good and service was nice.
Anonymous

22 October 2017

Don't ever rent from this Hertz location. The reviews are correct: their service is slow and they are useless. Takes minimum 30 minutes to do their "paperwork" and collect vehicle. They make you take their insurance which I am sure is illegal. My credit card covers me so I always decline rental car insurance - they said they could not possibly waive it unless I had a LETTER from my credit card or insurance company. When I insisted they tried to charge ZAR 285k to my credit card (without explaining what they were doing - WTH ?) I have never in my umpteen years of renting cars encountered these problems. Oh, and they had no information of my booking in their "system" - rude, worthless rental car agency. AVOID.
Anonymous

12 September 2017

We had a really great car rental experience with this service crew. We booked the car online and picked up the car with no issues at all. Paperwork was really quick and they were very flexible with the return time (within 24 hours from the pick up time, irregardless of the return time per booking). The staff also offered to put in an additional driver for free. Return was super quick and easy. No claim was made by Hertz and I received the final invoice shortly. The staff even drove us back to our hotel. I can safely said this was the best car rental experience I had after traveling to many cities!
Anonymous

23 July 2017

Rented a car. Drove very carefully on major highways and parked it in secured parking areas. Upon return the guy pointed to minor scratches way under the front bumper and on the rim of the wheel and charged me $300 for them even though I had NOT caused them. I had had NO collision with any car, object or road bump etc and nobody had vandalized the car (who would vandalize it under the bumper anyway?). I had failed to see the scratches when I took the car given the scratches were underneath the bumper and on the alloy of the rim that was hard to see. Also, the scratches were minor enough that the US Hertz would have just waived it and yet the South African franchise seems a stickler about them and would rather lose a long term customer like me (a common theme across all Hertz rentals here - preferring making unfair short-term profit over keeping long-term customers).
Anonymous

23 May 2017

Asked for insurance excess on a rental, was told it was 5k Rand. Came to take the car the next day and it was 15k unless I bought separate insurance. Get it in writing!
Anonymous

19 April 2017

Zero service. Selling own products more important than solving problems. Required some 30000 rand to be reserved on the card or expensive insurances to counter. Left without a car and went to rent a chipie that offered a friendly smile, a laugh and a car.
Anonymous

18 March 2017

Really good experience collecting a car I booked online. Most impressed by how the staff on 18 March 2017 at 9am handled an ignorant American who thought that she could book a car without insurance and have her credit card insurance cover it. That's not how it works in South Africa. Proud of how they stood firm after being insulted by this heinous woman.
Anonymous

17 March 2017

Good location in town, but often very slow with service. Would recommend leaving 30mins-1hr to pick up vehicle.
Anonymous

12 March 2017

returned the car at loop street station. were a bit too late. really friendly stuff, quick check, got our invoice immediately, did not have to pay any extra charges. what really catches my attention is the fact that people who were happy with an experience/did not have any troubles do not often post reviews. of course, those unsatisfied rather do it. that explains the vast amount of negative reviews.