We booked a Group G car in October 2018 for our holiday. My wife phoned the Sandton branch a day before, 28 December, to make sure all is still in order and they confirmed everything was fine. When we get there on Saturday to pick the car and we are told car is not available however they will be upgrading us to the BMW 318i (2018). We weren't for the idea so we asked Sandton to check if OR Tambo had Group G. We were told there was no Group G the whole of Gauteng.
So we had to accept that. While we were inspecting the car for dents and scratches, I noticed that the license disc was expiring in 2 days time. Sandton then informed us we could change the car at OR Tambo. (Not sure why the Sandton branch didn't change it themselves, because now we were forced to go all the way to OR Tambo to change the car.)
In the evening when we were about to leave Joburg for our trip, we phoned OR Tambo to change the car. OR Tambo then asked if we wanted the Group G as per original booking and we said yes. OR Tambo called back a few minutes later to tell we can collect the Group G car. In the end we got the car we had originally booked for, after phoning ourselves.
The expiration of the license disc really made me upset as that should have been done before we collected the car. Obviously no one bothered to check, forcing us to go to OR Tambo.
The confirmation number is 3117297.
Regards
Lael
Not bad although it's not common unless u use Google maps
NEVER USE THIS CAR RENTAL SERVICE. They charged us 300 euros for 3 days rental without any notification. We were supposed to have unlimited kilometers tarif but instead they withdrew money from my bank account for additional kilometers. They didnt want to reimburse us. SUCH A SHAME
The staff was friendly
Wonderful service
Made booking and next day received a wrong car
Very convenient, open 365 days a year
Great service and helpful friendly staff.
Watch out for walking in this parking lot. First Car Rental employees race around with the hire cars without consideration to anyone walking. This incident happened on 8 September 2016, Thursday at about 18:00. When I went to ask him why he almost hit me - he ignored me completely and drove faster. Customers inside the shop sat in awe while he continued to drive like this. Will never use this company - well done for turning customers away. Disgusting service.
Functional