Europcar OR Tambo International Airport
O.R. Tambo International Airport (JNB), O.R. Tambo Airport Rd, O.R. Tambo, Kempton Park, 1619About
Location :
Added by Jopie, at 10 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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17 Reviews
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26 September 2019
Invoice received and from a R1101 rental my bill is now R2400. What a joke. My vitality discount was not deducted, i was charged R371 for filling up half a tank of a polo vivo??? That is a complete lie as i have the same car. And then apparently did a total of 734km traveling from jhb to middelburg. You must be crazy. Thankfully i have my Google time line account of km ACTUALLY driven which has been sent to europcar. However it is virtually impossible to get any assistance telephonically. What a fraudulent business.
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20 September 2019
Best car rental everything is transparent no surprise fees
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09 September 2019
It takes one bad experience to never want to use the company again.
The car we received was not properly checked and readied. It had some problems with it and required an urgent service to fix. The car had no power on the first start in cold weather.
Atrocious service. We had to look around and try find someone to check the car with us before checking it out. A report was not emailed with a summary of the car.
There was an open packet of europcar mints lying in the car.
I was due for an upgrade by the loyalty programme and this was never offered to me.
Europcar never followed up on complaints lodged. When I rent a car I would like it to be reliable and roadworthy.
Never recommending europcar to anyone again after this experience.response / report this review -
29 August 2019
Great service , doing everything they can to assist with a cancled resorvation after the flight got delayed in 24 hours
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04 July 2019
WARNING! They charge a 20% surcharge on tolls in direct contradiction with their policies. On the E-tolling section of their website the Q&A document explicitly states they don't charge a markup on the published toll rates. I confirmed this with the representative at pickup. I emailed to ask why my final bill was 20% more and they stated there is a surcharge. I pointed out the contradiction and they didn't reply. Now their email inbox is full and I cannot get through to them.
The customer service was lacking from almost every person I spoke to at this branch, from pickup to return to the email. They all seem disinterested in helping you.
But the car worked well, and pickup and return went smoothly.
Update: a representative from Europcar contacted me and said he would credit me the amount I was overcharged. That never happened. It's been 7 weeks and I have not received a credit and I receive no response to my several emails. The customer service of this branch of the company is quite bad.response / report this review -
27 February 2018
2 months after I handed in the car, Europcar again withdrew money from my VISA card. Bastards!!
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18 February 2018
Never, Never rent a car from this company, or location. A month after your return home you will receive another charge on your credit card. They will not tell you why other then to say you were here at the counter during that charge. What they are really saying is that you were got the shift. Credit card company seems to have little they can do as well. What they are doing is running another charge to your account after your return of the car. Please watch these people and location. You will come out on the short end
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15 February 2018
They charged me twice on my credit card, and they did not want to give me the money back! I had a lot of work to get my money back, and they did that only three months after!!
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12 February 2018
Car returned with a 100% perfect inspection only to be told a day later the car was “apparently” scratched! Disappointing!
This is in addition to the unhelpful staff when I picked up the vehicle.response / report this review -
29 December 2017
When booking a Toyota Fortuner you get a Nissan XTrail. Which is in my opinion classes lower and a much cheaper car.
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21 August 2017
Very much thank you to the staff of this branch. They really went the extra mile for me. Back and fourth to the traffic department to get me a temp license. Thanks to all the staff in the office above at the car lot. Best rental company ever.
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12 July 2017
Fantastic Service! Helpful staff! I realised that I had forgotten my camera in the rental car after I had already gone through the boarding gates. I called Europcar and they arranged someone to collect the camera from the car and take it to the boarding gates, handing it over to me in my hands. Excellent service!
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16 May 2017
Two cities with two very different experiences. Was considering joining their corporate club after using them in Cape Town but now have my reservations having used OR Tambo at Johannesburg Airport. After a reliable car the GPS unit is the 2nd most critical item when you dare to visit Johannesburg. Unfortunately the unit we reserved was firstly set up in French which necessitated us to return to the depot to have it reset. Then after 1 hr it died; midst traffic; at dusk in an unsavoury part of Vereeniging. The cable supplied would not fit into the rear of the unit to recharge it. After numerous calls to the hopeless call centre (and the local agent telling me I can collect a replacement 2 days after I leave the country as they are all booked out) and unsuccessful attempts to send messages on a mobile website that does not work for iPhones I have given up. God help them if they try charging me for it, as I will strangle the attendant with the faulty cord. I would like to know if Europecar is going to pick up my international mobile roaming charges (having to use reliable Google Maps) and numerous telephone calls charges to their call centres trying to get myself safely to my destinations. Advice to others: Use Another Provider
IPDATE: Clerk at returns counter immediately recognised they had supplied the wrong cable and said they would credit the rental. I am waiting for the final invoice to arrive by email to confirm this. I asked for the managers details because I am still going to hit them up for phone data and call fees.response / report this review -
10 May 2017
It is also the same where you wont get lost from the terminals to their offices
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21 April 2017
Good day,
Please be advised, I am not a happy customer, for the following reasons:
1. when hiring the car I did not receive the correct car, as per my choice on the web site
2. when collecting the car I paid it was never mentioned that I would be billed per KM - if it was then I would have opted to another car hiring company who costs a bit more - but is not billed according to KM. 3. upon collection I was not "asked" regarding any "reward cards"
4. Upon returning the car - I had to make several calls, as it was after-hours and it was not indicated where the alternative drop-off points could be.
5. on your invoice you indicated that a mere RXXXX.XX will be paid back, so what was the initial payment made for?
Please note:
1. I have done the customer rating = BAD
2. Place a comment/query on "Hello Peter" - as bad business ethics
3. Placed a comment on all my social media platforms - I do believe EUROPCARS should be exposed.
BAD SERVICE OVERALL - VERY DISAPPOINTED.response / report this review -
13 April 2017
I got the car I booked online. The times and mileage was recorded correctly. I received a 20% discount for signing up is a member. UK residents can get a cheaper deal through the UK website if they want good insurance.
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17 January 2017
Disappointing deplorable service.
Having booked a vehicle on line I was informed the registration never happened when arriving at O.R.Tambo to collect the vehicle.
Re-booking a vehicle "over the counter" suddenly cost me more than double the on-line quoted amount.
Today I have called your office nonstop as I need to extend the rent but the telephone remains unanswered.
After numerous attempts a lady answered and asked for details I haven't had on hand. She was very abrupt informing me she was not going to hold the call as I needed a few seconds to obtain the paperwork she was asking for.
Having obtained the paperwork requested I am again fighting a losing battle trying to make a call as no one answers.response / report this review
