AVIS Rent a Car - Lanseria Airport

Location :

Lanseria Airport, Airport Rd, Lanseria, Krugersdorp, 1739
Added by Jopie, at 26 August 2011

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• Anonymous

  05 April 2018

  they dont even deserve a star for the poor service

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• Anonymous

  02 March 2018

  I sent an email to Avis Customer Service upon returning from South Africa, which includes all the details of the absolutely ridiculous rigmarole we were put through while dealing with this company during our vacation. I sent this email on Feb.20, 2018 and it is now Mar.1, 2018, and I have received no response. If you are planning on renting a car while in South Africa, DO NOT USE AVIS (or Budget, which is the same company), as you will receive no help and likely no response.

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• Anonymous

  12 January 2018

  Make sure you check your car for damages before you drive off! Go down on your knees, check, check, check, as they invented damages to charge me extra when I returned the car!

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• Anonymous

  07 October 2017

  Awful branch of Avis.

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• Anonymous

  16 August 2017

  Be careful with this branch. They do not follow their own procedures and seem to be constantly under staffed resulting in mistakes, which ultimately end up on your credit card. Still waiting for my refund

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• Anonymous

  25 April 2017

  Small branch. Good service. No dedicated preferred counter.

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• Anonymous

  01 August 2016

  Reliable and service top notch.

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• Anonymous

  30 March 2016

  Very simple very easy. No problem airport

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• Anonymous

  22 May 2014

  Before arriving in Lanseria I contacted both Avis and South African airways to make sure that I could rent a car using the air miles I had build up without any problems. I used airmiles so that I didn't need a credit card to rent the car because South African banks don't allow students to have credit cards. So after spending the non refundable airmiles I went to AVIS Lanseria and gave them my reference number. They then took the deposit off my debit card and only then told me I couldn't rent a car with a debit card, despite being told numerous times over the phone that I could. They then turned me away telling me that my deposit would be returned. After a week however my deposit wasn't returned and I haven't been able to get back my air miles. I then proceeded to make 25 calls over 5 days to get back my deposit, being told each time they were contacting the bank and would call me back at the end of the day which they didn't. Only on the 5th day did they tell me that the deposit hadn't been logged on their system and so they had no record of taking it and thus couldn't return it to me. Eventually I managed to contact someone who seemed to know what was going on and they returned my money After a week and a half, and I still have no air miles. This is the worst customer care experience I have ever encountered and I highly encourage everyone to avoid this branch. Try Europecar or Tempest across the road.

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• Anonymous

  02 September 2011

  Efficient and effective. Better than other larger airports in the area.

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