Parts Department is efficient
Technical department is helpful
Not a pleasant drive with all the delivery vehicles, taxis, busses and trucks on that road but at least the component required can be found there most the time.
Do not buy defy products! their service is bellow terrible. Their products break. their slogan should be "you can never rely on defy"
Sandra at Defy in Pta is amazing, her knowledge and helpfulness must be applauded!!!!
They service is quit and also sells quality products since started business with them
If you retailer or client service by technicians is good and you will get the help you need in terms of products you will need
Pathetic service. Service technician 78416 do not live up to the standards set out under "customer relations" in the "Our Ethics Policies " of Defy.
The place is easy to find and the staff is very helpful.
Pathetic! when you do get through, then you ask for a specific part. they take 10 min to look it up. then tell you they don't have stock. at the same time you walk into front door and buy it at the counter! its as if the people answering the phones, don't want to help. I am going to put this up at Hello Peter!. it is pathetic!
for the DIY guy -or the repairman
They don't pick up calls, useless . unfriendly and arrogant staff..!
they take time to take calls , boring !
3 days ago I called Defy Jhb looking for information on a spare part , a promise of a call back never materialised. Today I phone Defy Pta spoke to Sandra, most helpful immediately could provided the details and a call back to confirm part availability .Well done .