Barons Cape Town

Location :

Culemborg Motor City, Christiaan Barnard St, Foreshore, Cape Town, 8000
Added by Jopie, at 23 February 2017

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• Leon Williams

  27 March 2018

  7 working days later . ZERO CALL BACKS! I WAS trying to buy a service plan for my car. I called a few times a day, but they never called back. Then, I tried to book my car in for a service having giving up on buying a service plan they never call back. Call after call and this is a few calls each day.. no-one calls back. Whats the point of leaving your number if A] the message isn't passed on, or B] its passed on, but the person responsible can't be bothered calling back?

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• Roy Jacobs

  21 March 2018

  On arrival for the service. You are acknowledged my name. They enquire about any concerns you want checked. While waiting to be transported to the office, excellent coffee and muffins are available for you to enjoy. The service was completed by lunchtime and I was collected from my office to take possession of my serviced vehicle. The service advisor kept me informed of what was happening with my vehicle during the service. A thoroughly enjoyable experience.

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• Tasneem Rajie

  14 March 2018

  They did a follow up call to see if everything was okay and when I mentioned a problem, they sorted it out speedily.well done!

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• Oswin Smith

  10 March 2018

  Very good, helpful and friendly customer service. Wide range of vehicles to choose from. Had to wait for my number plates to arrive but I was offered a cup of coffee while I waited. They offered tinted windows for my new car and a full valet before I arrived to sign the papers. Thank you Alan and Stacey and Barons Cape Town.

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• Muhammed Sonday

  23 February 2018

  How many days does it take to locate a water leak on your polo ? With VW Culemborg it can drag up to 3 weeks. How long does it take to reassemble a cylinder head in a workshop? Well at VW Culemborg it can take 4 additional working days. This workshop should definitely receive a reward for Best Time Wasters in their catergory. I am so not dealing with VW in the future again because of this exact reason that service delivery is of the poorest quality and customers are constantly given the go-around just so they can buy time. If only there were an option to not select any star rating that would've been my precise rating.

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• Sarah Jaye Diebold

  08 November 2017

  Awesome people here that knows their clients by name and go above the norm to ensure satisfaction. They worked with my husband and I while a bought a car and they were super patient with our needs.

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• David Terry

  05 November 2017

  Excellent and dedicated staff who know all about their cars and are always willing to go the extra mile to help a customer.

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• Eleanor Garrett

  01 November 2017

  Really amazing customer service. They were more than helpful. I even had a cut on my thumb and they got me a plaster and then helped me put it on! Car is now fixed and functioning! Really really nice people and good vibes all round!

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• Chelsea Miles

  01 November 2017

  Wow wow wow! Amazing service at Barons vw and I didn’t even have a booking. I walked in and they were more than accommodating. Thank you!!

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• Abdullah Gaibie

  26 September 2017

  Excellent professional service that is seamless and with a smile. Well done guys. Keep up the good work

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• Sibahle Goniwe

  09 June 2017

  Their service is one of the best. Big ups to their friendly staff. Barbara :)

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• Dean Tarboton

  06 June 2017

  Efficient. Repair done right first time around. Mitchella is a real asset.

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• Nicolas Pearson

  08 May 2017

  NON-EXISTANT CUSTOMER SERVICE! I have been trying to book a service at this branch for the past 2 weeks, on each occasion I am told that the service booking department will contact me, but this never happens. Also don't try to use the online booking tool, they do not seem to monitor any requests they receive via that channel.

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• Nick Soper

  13 April 2017

  Originally apprehensive about taking my car for a service at Barons Cape Town due to past experiences, but was won over by my contact Isgak Manuel who had my back, went the extra mile with a warranty claim, was communicative and provided a delightful experience. I'm glad this branch is under new management and I'm positive about future services as well as to consider a future purchase.

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• Sanvir Manilal

  02 March 2017

  From booking the service to receiving my keys at the end, VW Barons ensured constant communication and a friendly disposition.
  
  Impressed with the work done and how smooth the entire process was.

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