Great and friendly staff, new cars all the time.
Never again Avis Rosebank. They charged me nearly 1100 excl. Vat. for one single plastic wheelcap for a Polo, which is worth R250.
Gaining money by forcing people to pay such prices is a nice business model
Awful experience! When I returned the car the guy inspecting found scratch under bumper not visible during normal inspection (i.e. wouldn’t have been seen when collecting the car). Had to get person at desk and another guy to inspect and both agreed with me. Then 3 days later when stopped at a Police roadblock found that I had left my drivers license behind at the desk during check-in without them notifying me. Called to check if it was there and told me it wasn't. When I insisted they ask the person that served me they said they'd get them to call back but never did. When I eventually called back they said they did in fact have it but offered no apologies. Usually I let bad service pass with no bad reviews but this one was so bad can't let it pass. I see another review complained about being charged for a hidden scratch and wonder if it's not intentional
I was charged R1250 for a tiny scratch that was practically UNDERNEATH the car, absolutely RIDICULOUS
WILL NEVER USE AVIS EVER AGAIN
Still waiting for my deposit refund
Impossible to find, terribly sign posted and pretty unhelpful service
It is extremely difficult to locate in the basement of the shopping centre parking lot. The office is located upstairs, which is also difficult to locate. The service at this Avis was less than desirable. I arrived to drop off the vehicle and went up to the office. I was then told to go back down stairs to have the vehicle checked. Nobody in the basement informed me about the check. The service attendant at the office did not accompany me down or attempt to accommodate me in anyway.