Name: AVIS Rent a Car - Cape Town Downtown
Address: 123 Strand St, De Waterkant, Cape Town, 8001, South Africa, ZA
Telephone: +27 21 424 1177

AVIS Rent a Car - Cape Town Downtown is a car rental, located at 123 Strand St, De Waterkant, Cape Town, 8001, South Africa. They can be contacted via phone at +27 21 424 1177, visit their website www.avis.co.za for more detailed information.

Location :

123 Strand St, De Waterkant, Cape Town, 8001

Contacts :

Added by Jopie, at 01 December 2016

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 7:00 PM
Saturday 8:00 AM – 3:00 PM
Sunday 8:00 AM – 3:00 PM

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Anonymous

07 April 2018

Good customer service. There was a problem when their office was unexpectedly closed when returning the car. They got back to me and I wasn't charged for the extra time I had to keep the car.
Anonymous

02 March 2018

Received a car with a burnt clutch, was charged 300USD on my credit card to pay for liabilities I haven't caused. This was twice as high as the total rental costs. So, don't rent a car from Avis (or at any rental company at all), take a cab or Uber. Cheaper and much more comfortable!
Anonymous

28 February 2018

Fairly fast service. Great service in terms of calling back and SMSing confirmation. Be aware that they only accept cash or credit cards (even though I was told on phone that they do accept "cards" which I assumed included debit cards) also if you pay cash for your deposit the money apparently gets EFTed which is convenient. (Although oddly when I asked the lady the first time she said no they can't then when I pointed out on form she said yes thats what the form is about and had no recollection that I had asked -- but was still early). Lots of paperwork but thats to be expected. Remember your drivers license!
Anonymous

11 January 2018

Literally 3 very busy parking spaces on curb outside. Well used waiting lounge seats and water cooler available. Be prepared and have all your stuff ready, not holding up the queue.
Anonymous

02 January 2018

Really impressed by my experience with Avis. We were seen very quickly by a really polite young man who had all of our paperwork in order. Within a few minutes, we were driving away in our Toyota Corolla Quest automatic - a free upgrade from the manual we had ordered. No pressure to buy additional insurance or extras.

The car itself was 100% reliable. After driving along the Garden Route, I filled up the car at a fuel station just outside Port Elizabeth airport and handed keys over to the equally pleasant and efficient Avis representative at PE Airport.

A 5 star car hire experience. Highly recommended
Anonymous

17 December 2017

What a horrible experience dealing with them. They are so disorganized and hectic here. No employee is properly trained. They try and tip you off at every turn and you have to watch them like a hawk. Get anything they day in writing. In the end not worth arguing with stupidity. Just excepted the overcharge to avoid the headaches.
Expected more from an established company and a Costco reservation.
Would highly avoid this place
Anonymous

14 December 2017

AVOID. I hired the vehicle from the airport which was no problem. I had previously arranged to drop off in CPT city centre. There is no on street parking available so I had to sit in queuing traffic before I could pull onto the ramp.
I had filled the car up with fuel approximately 10km away. When I checked the car in it was at an angle & the fuel gauge showed only 3/4 full. Somehow Avis/Budget manged to squeeze 4.23 euros worth of fuel into the tank - how petty can they get?
Anonymous

15 November 2017

be careful this agency is not serious, the woman who rented the car did not give us the time to read the contract and did not want to answer our questions about insurance, we had a fractured one of windows and we realized that we were not insured for that. The replacement of the glass has cost us dearly and the head of the agency did not want to know anything
Anonymous

26 October 2017

On car returns and in case of misunderstandings. They fail to communicate on claims however quick to deduct funds from the credit card.

Recently had a case where there was a slight dent on the car i used which im sure was not my fault. However i was meant to sign papers awaiting investigations and inspection of previous car return before me. Never heard from them to explain anything but deducted over R1600.00 from my credit card.

Really poor communication skills!!!!
Anonymous

10 August 2017

Located in a bit of a busy area, and construction going on at the moment. They were very fast helping me get the car, but returning it was an effort
Anonymous

29 July 2017

Took nearly R10K deposit on a car I was quoted less than R900 for. High administrative fees apply to everything, from filling the tank, to fully insured damage. You will wait a full calendar week to get your deposit back.
Anonymous

01 June 2017

I’d like to share some feedback with you on one of your employees John Job. Over the last 5 months, I rented a car from your downtown office, initially primarily for local use, and then ending in a major road-trip around the Cape provinces. While I appreciated John’s courteous, attentive and reactive support on any support requirements throughout – John really stood out in the handling of a traumatic experience we had on the last day of our rental. His empathy, understanding and handling of a suitable response was exemplary in building customer loyalty and delight. On any return to Cape Town, I’d make sure I’d look you up for any future rental requirements – turning around a bad memory to a future business is no mean feat. My compliments to your team and John, especially.
Anonymous

15 May 2017

Receiving the car, the service was excellent, we even received an upgrade as the car we were looking to hire was not available on the E-bucks website so they gave it to us anyway when we got there. Upon returning they were very busy as it was a public holiday, so the wait was a bit longer than expected but the service was still good nonetheless.
Anonymous

05 April 2017

Very professional service. I used their services four times, no complaints.
Anonymous

30 March 2017

Excellent service from Avis as always. We took a hatchback from here for 2 days. Excellent and prompt service. They close early and don't have an option to drop the keys off later but other than that we surely recommend it
Anonymous

17 March 2017

They don't care where they park their vehicles. They triple park in the road so that joe public has to drive in the incoming lane at personal safety risk just to pass their vehicles. When asked to move them the drivers just tell you to shut up. I will never use Avis. If that is their attitude to the public then safly their treatment of clients can't be better
Anonymous

26 February 2017

Shouldn't have to queue for 10 minutes for information. Poor customer service.
Also, Rent a Car were out of cars for two weeks!! Poor business.
On the bright side, the person who dealt with me was nice and professional.
Anonymous

08 December 2016

We experienced a totally different service and information over the phone than in the shop which ran us to extra (huge) hidden fees. We realized afterwards that they are lots of great local car rental companies, that provide better car/service/price. Next time we know where to NOT go.