About
Location :
Added by Jopie, at 02 November 2016
Opening Hours
- Monday 9:30 AM – 9:00 PM
- Tuesday 9:30 AM – 9:00 PM
- Wednesday 9:30 AM – 9:00 PM
- Thursday 9:30 AM – 9:00 PM
- Friday 9:30 AM – 9:00 PM
- Saturday 9:30 AM – 9:00 PM
- Sunday Closed
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9 Reviews
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23 December 2017
My wife and I called a few times to ask if they have an item for a Christmas gift. Madeline answered and recited how she is "utilizing" all of their registers and can't look any items up. When I called back and asked for a quick word with the manager she said she's the manager. So I asked if she'd mind looking for something real quick. She asked if I had the item code and I did as it was up on my phone, then she hung up. Called again only to be told "you can find it yourself." Very disrespectful and lazy response. Poor management as well. I'd suggest steering away from this franchise. I can get far better customer service from Amazon ;)
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18 December 2017
WORST CUSTOMER SERVICE!!! DONT SHOP HERE
Return policy is terrible Would not let me return something because the price tag wasn't on the item (was never one on it) even tho other tags are on it! And with the recipt.response / report this review -
08 December 2017
Wish I could give a lower score, whenever I go I am almost always ignored, and receive no help by employees yet I understand. That with all the customers it can be hard to give them all your attention , and can get pretty stressful. Today was probably the worst experience I ever had there. I went to try on some clothes the fitting room employee’s were having a conversation so I waited patiently. After a while I asked politely if I could get a room one of them told me just one second and went back to having her conversation until finally I was helped out. I went to go purchase my items, got into my car and noticed my card was missing went back into the store asked the cashier if anyone had reported a missing card. She told me she was going to ask her manger so I waited for her to come back, I noticed a strange looking brushed I picked it up. Then the girl comes back with the manger and the manger tells me” did you just brush your hair? We can’t sell that anymore, you have to buy it now “ and was extremely rude about the entire situation. The cashier then went to look for the same brush since this one didn’t have a price tag or any packaging on it, she couldn’t find another one. She then went to ask the manger what to do and the manger just took a guess on how much it was. She then charged me for the brush which they didn’t actually know the price of, opened one cabinet told me that my card wasn’t there and walked away. I didn’t catch the manger’s name but she seriously needs to learn some manners! That was most definitely my last straw I will not be giving this store my business anymore.
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20 October 2017
Dressing room hangers were broken. Staff was friendly but they only had one person ringing up with at least 13 people waiting in line and the line just grew and grew; while other staff were doing other things. I ended up waiting in line for over 20 minutes with just 4 girls in front of me in line.. This is a million dollar company, why are you understaffed?
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05 May 2017
Upset I have to even give one star. I was in search of black high heels. I found a pair I loved, but there was only the display shoe, and they didn't actually have any boxes out. I proceeded to take the display shoe upfront to ask if they had any other sizes.
When I got to the front of the line, I simply asked, and she had someone check the back. After a bit the red head (that looked like she had come out of the Disney movie Brave) told me they didn't have any but could call another store, then completely ignored me while I stood at the cash wrap for a good 10 minutes. When she finished her line of customers, she left us standing there to go sit on the floor in the front and look through the boxes.
I had to find her and ask her to please call another store to find my size. She hesitated and looked annoyed like I was asking the impossible when she just suggested they could do that.
She told us to look around the store while she called.
We sat there for 30 minutes.
She picked up the phone acting like she was calling, and then began doing something else, like sitting on the floor acting she was doing something but was just staring at shoe boxes. SHE STARTED PUTTING SHOES AWAY AFTER 15 MINUTES OF TALKING TO HER COWORKERS.
I finally went up to her and told her we were leaving. She told me "sorry no one had them".
I'm a store manager, in quiet a big store. This one was tiny to what I'm used to. There were two other workers beside the red head, and I can understand how hard retail is. But this is no way to treat customers. This was my first time in the store, and will absolutely be my last.
Don't display product you DO NOT have, and don't ignore me and not do what you told me you would.
Worst customer service I've ever had in person.
I would immediately write up that red head if she worked for me.response / report this review -
17 March 2017
It's a large store which I'm sure makes it more difficult to maintain, but it's rarely clean. Staff members aren't very helpful.
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31 January 2017
For someone who is tall Buying something here, then having it shink when you wash it ya. I'm angry
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22 November 2016
Am I the only one who can never find what I'm looking for here? This place is the worst. Only order online from Forever 21.
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09 November 2016
Being from California, I feel like I know a good forever 21. I've been many many many different stores in various states and have found some to be very nice and well organized like this one. I felt that this one had a very good sales selection and a well organized one at that!(compared to south towne) I also was rather impressed with the selection of clothing they had stocked.
A big bonus was that it was not crowded at all! I'm not sure if that is because of when I went or normal but I will definitely be coming back!response / report this review
