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Added by Jopie, at 18 May 2023
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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14 September 2023
Absolutely terrible customer service. We had a dumpster delivered to our business, and a couple of hours later, they came and picked it up. When I called to ask why, nobody could tell me why they did it at the local branch. I reached out to my sales rep through email and phone calls. After multiple attempts and more than a week, I finally received a reply and was told they just can't service our location. There is no reason why, no other details. Thankfully, GFL delivered a dumpster and has had far superior customer service. GFL is worth the extra few dollars each month.
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16 August 2023
First off they charge you for “renting” the trash can per month then charge you for gas, environmental fees, hazwaste fees, and a lot of other fees whenever they feel like it. One month my bill was $36 the next I apparently owed $288. Good luck calling to dispute that because there isn’t anything they can help you with. There’s 14 people on my street that had this service so why do they charge all 15 of us $50 each for gas to come pick up our trash. This company is by far the worst out there and if I could I’d give them a flat out zero
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14 July 2023
Driver is always super super friend. Pickups have been consistent for 6 plus years. They may cost a touch more than other local places. But their services goes above and beyond. I’ve seen nothing but issues from other places like A1 etc in my area (others complaining) but time and time again waste management in the Hubert area has exceeded my expectations. A few times when I forgot to put my can down they even grabbed it from atop my driveway. Whenever I have a little extra they always take it. Our driver we’ve seen the most for years always smiles and waves and is very happy. THAT makes a difference, THAT is services.
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06 July 2023
Avoid this company… the trash bin service in my cart until confirming order was 10$ less than when I submitted the order. Trash bin took forever to deliver. I cancelled and after 5 days they deliver my bin. Had to call back to have it removed. GFL instead delivered my bin after 2 days and they gave me a courtesy call after setting up the service to explain me the service and let me know that they will not be close for the holidays. They also told me that even if I didn’t get the bin in time they would’ve pick up my trash if I put it on the side of the road. Sorry WM I’m very disappointed. EXPENSIVE AND NOT PROFESSIONAL AS SERVICE. Costumer service takes forever to answer the call and Susan told me that she was going to adjust the price and checking after 4 days the wrong service price was still showing on my account. Took me 1 hours standing on the line to cancel my service.
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25 May 2023
NEGATIVE 20 STARS! Let me start this review by telling potential and current customers of WM that A1 Sanitation is $30/ month and provides recycling services unlike WM. DO NOT USE THIS COMPANY! From double charges, to laziness, rude sanitation workers, and stress that just shouldn’t occur with a trash company. If you opt out of auto bill be prepared to pay an outrageous $8.50 admin fee. If you pay your bill early you will still be charged through auto pay and what’s worse is it will bring you to a $0.00 balance rather than showing a credit on your account because you’ve now double paid. If you don’t catch the mistake then they pocket your money. If you miss a trash pickup don’t bother calling for a recovery pickup because they will happily act like it is no issue to schedule the recovery but they never show up! The laughable part of my entire experience is the $100.00 delivery fee for the trash receptacle. NO, this is not a receptacle deposit fee and you will not get it back! In fact, they charge you $75.00, upon cancellation of services, to pick up their trash receptacle! I asked them “wouldn’t that make the receptacle my property?!” That would make sense to me because if I’m certainly not paying for you to come pick up what belongs to you! I made sure I’d not be charged anything further from this company in the future (no surprises) and they assured my I have a zero balance but something tells me that this saga is not over and they will try to take my money one more time. Do yourself a favor, save yourself some truly unnecessary stress and use A1 sanitation! (or basically any other company) They are much cheaper, provide recycling service, and DO NOT charge to drop off their container upon starting services. This seems like a no brainer. I’ve never hung up a phone and ran to leave a review so fast as I did in this situation!
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