I'm a local been here quite a bit , haven't had a good experience yet,bad costumer service normally.
These guys are incredibly rude for no reason. We called to ask if they could sell us just the bolts for a lower control arm. They said they could only sell us the entire part. We agreed to that. We drove up there and there were NO bolts on the part. They only told us that they couldn't sell the bolts separately not that there were no bolts on the part. We very politely told them that we didn't want it then. The guy laughed at us and said "we ain't a hardware store" and kept rolling his eyes.
There is absolutely no reason to be nasty to people over a misunderstanding. I wouldn't expect such snotty, condescending behavior from men who work at a junk yard.
Edit: My husband was the person who called and he had the phone on speaker. We both heard what you said. That isn't the point. We aren't giving you a bad review because of a misunderstanding. These things happen. You are receiving a poor review because it is egregious to laugh and make fun of people over a miscommunication. This is behavior I wouldn't tolerate from my toddler. I certainly would expect better behavior from grown men.
Called them and they had the part's I need had them waiting for me when went to pick them up and they were reasonable price great people
I responded to an ad posted in Facebook marketplace in regards to a parted out 2011 Mustang GT. I communicated with Cory who was incredibly polite and was able to promptly answer any questions that I had. Payment was handled quickly, and I received my part within 72 hours. It also arrived in fantastic condition! They took the time to triple bubble wrap it, so that it did not move in transit. What a smooth and pain free transaction! I wish they were all like this! I'll definitely keep them in mind next time I need any parts. Thank you!!
Called about a part, they said they would check and put us on hold, someone hung up, so we just drove an hour down there to find out they hadn't even looked but they finally got the part and they raised the price from the original price on their website. Aside from that, they were fine.