We had our boat serviced by Western Branch and will never use this company again. Although we informed the company of the issue, the technician arrived with the wrong parts, wrong equipment, and clearly was less familiar with boats and inexperienced. He had to return a second time. The first visit my husband was present, the second, he was not. We arrived to our boat to discover the two main A/C circuits turned off, our house batteries dead, the food in the refrigerator ruined, shoe tracks on our carpet, and urine in our head. I emailed Western Branch and explained our disappointment and that we now may need to replace the costly house batteries due to their oversight. After almost a week they have not responded.
Very knowledgeable parts department
Some great guys who do a great job. I appreciate their personal vs corporate style of business. I will certain do more business with WBD.
Check engine light came on and lost power so i brought it in more than 12000 later a one week job turned into 6 weeks picked it up got on the highway and the light came right back on brought it back in for a couple more days picked it up 8 months later same thing so i bring it back now they are saying it is something different 3200 more and it will be done in one week i give them one week and two day no calls saying that there is a problem the truck is still not done so needless to say that I will not ever come to this place ever again
Worst service ever!