Had some difficulties of my own doing by waiting so long to winterize. Staff very helpful in solving the problem. Very courteous. Will continue to do business with them and recommend them to others. Recommend a hairdryer as new equipment to thaw frozen water pump.
We were on a camping trip and had a problem with our slide out, we couldn't open it. We drove up to their place and the gentlemen in service promptly came out to assess the situation and determined we had blown a fuse. He showed us where to locate the fuse and gave us a replacement fuse. They saved our weekend and didn't try to charge us for something we didn't need! They treated our whole family nice. I will happily do business with them again in the future.
The staff here was extremely helpful when I came searching for LynxLocks. They even went to search the back because the items were not in the shelf. They also helped me with awesome about sealing a leak and silicone.
HORRIBLE customer service. Just after bringing the trailer home we found that the battery wasn't charging, there was a huge crack in the shower, and a couple other repairs were needed. This is a brand new trailer. We called several times to tell them we wanted to drop the trailer off to be fixed. No answer. We had to show up in person to talk to someone about the issues. Called back in a week or so to check on the status of the repairs. Each time we either had to leave a voicemail or, if we were lucky enough to get someone on the phone, they said they would have someone call us back. We never got any response to voicemails and no one called us back. Four weeks of this and still no answer. We finally got a call back from someone who clearly was not looking at the right camper, gave extremely vague answers, and did not seem to know what he was talking about at all. So we had to show up in person again(2 hour drive). They had still not fixed the shower. They told us we would have to wait another week because the fiber glass repair guy was "booked solid". They clearly don't want to do any warrantee work, and have no respect for their customers after they get their sale. We have yet to check on the other repairs they were supposed to do. I would bet money that they haven't been fixed. If I had to do it again, I would definitely NOT give these people money. They are friendly and accommodating until they get their money and then good luck. They are a joke. And after seeing multiple similar reviews, I realize they don't plan to do anything to improve their customer service. Take your money elsewhere.
We picked up our camper today, just in time for the Fourth of July weekend. We arrived and were met warmly by Mike in service. The process for the next couple hours was smooth and informative.
Brian from service went over EVERY aspect of the trailer and answered all questions. We were very comfortable of the systems after the walk around.
We must give out a big thank you to Dave in sales . He has the patience of Jobe! Dave steered us to what we feel will be a great camper for our needs.
From the receptionist through the service staff, all of the Campers Inn team reflected positive vibes. We felt very comfortable doing business, and will certainly return there for all our support needs.
Thank You!! Bill and Tammy
We had a great experience looking at travel trailers with Dennis Walsh today. He's very knowledgeable and had a pretty good idea of our needs (wants) within a few minutes of meeting with us. Although today, Father's Day, was a big sales day, we didn't feel pressured to buy. Dennis understood we are on a journey and we left with a good feeling about Campers Inn.
We just bought our first RV at Campers Inn of Kingston. From the beginning and right through to delivery we were treated very well and fairly. Bob, our salesman, is enthusiastic about the dealership and he;'s very knowledgeable about RVs.He worked hard to ensure that the process stayed on track. Also a tip of the hat to Renata, who coordinated the sales paperwork and to Brian, who did a great job with our final demo. He was patient, courteous and thorough. We've taken our Roadtrek on one weekend outing so far, with two more scheduled in coming weeks. My wife joins me in offering our thanks to the Campers Inn team and especially to the folks I've mentioned. We highly recommend this business.
George K. , Tony & Dave Unger of the Kingston Campers Inn were extremely helpful. Very patient in answering all question small and large. To the point of accommodating my partner and I with a different seating to be switched out! Could not ask for better service by the sales people, finance people and service people. Highly recommend going to Kingston Campers Inn for a great experience.
WE are reviewing our experience with George Kutsunakis! George is very knowledgeable about the RV's any questions we presented where answered promptly and efficiently. We visited Campers in several times before we made our final decision. George highlighted some important factors that was not in our thinking process. He helped us narrow down what was most important to our needs. We e mailed and called him several times with upgrades and changes and he was very accomodating. We will take final delivery in the spring and we will re-post again with our final review.
My experience with the entire team at Campers Inn in Kingston was terrific. Brian did our demo and was detailed, patient and knowledgeable. He made sure everything (even little things)on our new camper was in tip top shape, including changing out a lightbulb in the refrigerator that wasn't working. John and Morgan helped me with some forms I needed to register in MA, since the MA RMV is always a nightmare. The service department kept me up to date on some minor things that were being done before delivery. I would highly recommend this location.
My husband and I stopped at Campers Inn to look at new Destination RVs not really sure what we wanted. We were greeted at the door by a very friendly receptionist who got us in contact with Dave Forestell.
Dave was more that helpful going the extra mile to show us several RVs and helping us make a decision about what we really needed to feel comfortable in what would be our home for the summers in our retirement.
Renata could not have been nicer or more informed when it came time to actually buy our new RV. I would say that we had a very positive experience with Campers RV
Great experience at Campers Inn. George and Tony were fabulous and did a great job helping us get the right camper for our family. Highly recommend them both - both had the right info and answered all of our questions. Both were very patient and took their time to explain everything to us.