I came in on Saturday to get the works done to my brand new 2017 F350 the girl told me at the service department that they couldn't do it because they didn't have a rack that can lift my truck to rotate my tires then I asked well can you do the oil change and she told me that they had a truck already on the rack that's the same one they use so I told her this truck sits high enough you could slide underneath unscrew the plug and pull the oil filter without even having it on the rack she reluctantly said okay and took my keys needless to say she found a rack to lift it in the air to do the oil change then I figured well I'm here let me go check out that Raptor I seen so me and my buddy walk to it and start looking at it and the doors were open so we're looking at the inside and one of the saleswoman comes out with the key and asks me if I was ready to take it home today I told her I was taking a look at it because I was getting my oil changed then she said all okay lock the doors and then walks back inside then I explain to my friend this is the exact same service I got the last time I came here looking for a truck
I purchased a car from Webb Ford in the summer of 2017. The entire experience was amazing from start to finish. Jeff Cote, my sales guy, Matt Monix the Used Car Manager and Cheryl Salatas, the finance manager-were all so helpful and transparent. I'm rebuilding my credit and they are experts in this arena. I will absolutely buy again from Webb Ford!
I went to Webb Ford because there was a recall on my car. After they did the work, my car wasn't starting correctly. When I took the car back to the dealership, they redid the work without any hassle or cost to me. I was impressed by their professionalism and desire to make the situation right. Because of the way I was treated, I would definitely go back to Webb Ford.
During my visit at Webb Ford, I had my vehicle serviced for its 175,000 miles check. I also inquired about my tire pressure light. The intake service representative was very pleasant and open to my concerns as I told him what I was experiencing while driving my vehicle. He listen and then followed through with the appropriate services needed after informing me of my vehicle assessment. The wait time wasn’t too bad considering there were a couple parts that they had to secure from a supplier outside of the building. Overall, I was pleased 🤗 and looking forward 😊 to driving this Explorer for as long as I can. Can’t afford a car note at this time 😔
Drove by today asking to see if they had any '17 Mustang GT Premium/Shelby GT350's new in stock (With the intention to buy by the end of October). The new car salesperson was condescending, pushy, and rude overall (Implying that I was wasting his time, because "Inventory changes so quickly, and I have a price already in mind"). In addition, he also tried to push a loan on me when I made it clear from the beginning that I was going to show up with a cashiers check in-hand to purchase a vehicle.
At one point, he pushed me over to the used sales department (And in all honesty, the used car salesman I spoke to was very kind/respectful, and gave me info on used Mustang's/Camaro's w/o trying to pressure a sale). I've been pricing out different options (Challengers, Mustang's, and Charger's), but I will not be purchasing from this place, as they clearly do not appreciate a customer who is ready to purchase a car in the next month, but wants more info for research purposes.
Great service department. They fixed what needed to be done at a reasonable price. I highly recommend Webb Ford for all your needs.
The service department was great in assisting me with my truck. Even though they find the reason for check engine light going on and off. I can honestly say they did everything they could. Since picked my truck the light hasn't come back on.
Those interested; please know that Chris Kealtjes was an is an excellent sales rep. Very comfortable with her handling all of our needs in order to get the car my husband wanted. A well deserved raise is in order.
Best dealership I've been to. They really care about their customers and make sure you have a great deal in your budget. George and Matt were wonderful. They were really informative and offered excellent customer service. Will definitely be back!
Bought a certified 2014 Escape, best experience I have ever had at a car dealership. Tom G found the vehicle we were searching for and the finance department explained everything and would recommend this dealership to all my friends.
Bebe was the perfect salesman. He provided us with excellent service and met our needs. When your enter in they make you feel like you gone leave with a car. I am pleased and very confident with service I received. We will be back for future business interactions.
Friendly, timely, smooth Webb Ford. I've owned quite a few cars in my life and having dealt with Webb Ford since my purchase of a 2016 Ford Escape in Aug 2015, each experience has been stellar. Nothing short of top notch service. Highly recommend you to do business with them.
I recently purchased a truck from Webb Ford and I had an awesome experience. Everyone was friendly, knowledgeable, and definitely not pushy. John, Matt and Garret were great. I would certainly recommend Webb Ford for anyone looking for a car, and who wants to be treated fairly and have an awesome experience.
I had only had my new Edge about 2 weeks and noticed I still had condensation in my rear LED light bar, took it to service to show. They took a photo to show to Ford, ordered replacement part. I was called as soon as part arrived, took it in next day and it was replaced all within the wait time they estimated and I was on my way. Great communication with them and they are courteous and attentive always. I will always bring my car to Webb. This is my second vehicle with them.