BAK Industries

Location :

1100 N Glenstone Ave Suite 140, Springfield, MO 65802, USA
Added by Jopie, at 18 July 2016

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• LACounty818

  16 November 2017

  Don't waste your money on this garbage. I worked here for a quite a while and glad i'm not there no more. But I use to assemble these back flip covers. Easily scratched and dented, cheap materials and will fall apart little by little. Save your money. ALSO WHOEVER RATES THIS MORE THAN 1 STAR, MUST GO AND SEE A DOCTOR SO THEY CAN EXAMINE IF YOU HAVE BRAIN DAMAGE.

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• Wayne Beal

  13 September 2017

  F1 cover didn't even last 2 years. The latch cable broke within the first 6 months. As others have noted the foam pads have fallen off. Now the finish is wearing off and cracking. Warranty dept doesn't respond to online warranty claims. Customer service rep does not return calls. You must call the warranty number. I offered to pay additional on top of the 1000 I spent originally to get a different cover that may last longer. Warranty dept will not allow that. So I guess I will be getting a new one that will not last and taking my business elsewhere next time.

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• LACounty818

  08 September 2017

  Don't waste your money in this garbage. I worked here for a quite a while and glad i'm not there no more. But I use to assemble these back flip covers. Easily scratched and dented, cheap materials and will fall apart little by little. Save your money. ALSO WHOEVER RATES THIS MORE THAN 2 STARS, MUST GO AND SEE A DOCTOR SO THEY CAN EXAMINE IF YOU HAVE BRAIN DAMAGE.

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• David Rupp

  31 May 2017

  This is my third BAK cover. I sold the first one, and the second owner of the unit is still pleased with it after many years of use. The second cover, (a roll up model), came all apart in a high wind storm. BAK sold me a new one at half price. I needed to modify the third unit from a rack to a standard unit. BAK's Frankie Soto was very helpful and cooperative in alleviating my problem. I would buy this unit again and recommend it to others.

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• Mike Yabana

  12 May 2017

  Have done business with them for over 10 years. Service has been great.

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• Mike Grigg

  20 October 2016

  I purchased the bakflip VP a little over a year ago and the glue holding vinyl under rail melted in sun and vinyl bunched up and came out from under rails. I filed a claim with warranty and they were awesome to deal with. While I was pissed that the original product was defective they shipped a new one out to me fairly immediately. Great customer service and I would love to give five stars but the fact that the original cover was defective is why I gave four stars.

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• Joe Tamel

  08 September 2016

  Good product. Pretty happy with the G2 except some of the brackets that hold the rails on fall of from the trucks vibrations. Not that big a deal though. Had mine for three years and the rubber started getting a little funky. When I originally purchased, they sent the wrong rail system. I live close to their shop in L.A. and their customer service people were great in getting me the right parts. Then they installed it for free that day. That was three years ago. All the bad reviews since have me a bit nervous about getting one for my new truck

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• Josh Doohen

  25 July 2016

  Yep! Same review as many others. This company will sink because they sold out quality and service, they used to sell decent products..however now many of the elements don't work well or break within the first year, two max! The biggest downfall is the customer service!! I offered to give them money for a replacement part so I would have something use-able at least! They sent me a new track that didn't fit!
  Its frustrating trying to get ahold of someone here. I predict this company will sink within 3 to 5 years. Stay far away from this company please!!

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