About
Location :
Added by Jopie, at 22 October 2016
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
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13 Reviews
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17 March 2021
Bought a Van from them and had a great experience. Dealt with 3 people while there and all were great to work with. Sales manager greated us at the door and had a salesperson work with us, salesperson was attentive but not pushy answering the questions we had, set us up for a test drive, setting up to assess our trade in. The finance guy was great too, explaining the options we had, even though we were paying cash for the difference it was great to have our options explained. Overall a great buying experience.
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16 March 2021
Hi Chris (salesman), I appreciate your approach! Want to thank you for being patient and kind. Your manager (Chris) came across as rude, disrespectful and loud not only to us but to you in overriding how you were working it out. He could've said the same thing in much respectful manner. If you were new, he needed to train you and give you a chance to start and end with customers. He barged in, collected the papers on the desk, made loud statements that all heard and kept being loud as we were walking out and was yelling in the parking lot too. My husband kept saying that this was not the way to deal with customers and he kept sarcastically throwing offer across the lot. This is not the way to deal with the customer. He should have been sorry that we were patient while you were retrieving information from him.
Really speaking of all the 3 cars we saw that day, We liked your Prius the best, both interior and exterior. We too needed a chance to see what else was out there. I think we have a right to do so. We made a decision that same afternoon.
Nothing against you Chris (salesman), but Volvo Midlothian just lost a customer. I wish you could take up this text to other managers and ensure that some other customers don't encounter this issue and not feel discriminated against.
We wish you all the best Chris! You seem like a nice person and God bless you!
Gifty and Thomasresponse / report this review -
15 March 2021
Myself and my wife visited to get a used car and completed test drive in Volvo midlothian. sales manager Chris assigned responsibility to salesman Chris. He was quite humble and clearing our questions and doubts in consultation with finance and sales manager. When we asked for round figure $ 13500, sales man approached sales manager Chris, he came and talked to us very insulting wayand we just came out. Then he came out and offered $13000/-it was so humiliating and insulting. We are from another country, we hope nobody should get such an insult. If cctv is there you can watch how we both left
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07 March 2021
This is our second purchase with Volvo Cars Midlothian and we couldn't be happier. Alan Ells and Josh Griff provided us with a professional, personal, and relaxed experience. We had a budget and they worked hard to stay within it. This is not your typical car buying experience and we highly recommend this dealership to anyone looking for a new/used vehicle. Mike Gordon also did a great job and provided us with great service.
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16 February 2021
I absolutely had the best experience I could have at a dealership. This was by far the most wonderful set of people. Honest and friendly. 10 out of 10 recommend this volvo dealership!
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07 December 2017
I always dread purchasing a new vehicle. Not this time. Most pleasant experience I've ever had. Mike Crawley knows the product inside and out and Pat and the rest of the staff made the experience all the more enjoyable. We love our new 2018 XC60.
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28 November 2017
This is my third Volvo from this dealer and they are consistently the BEST in customer service and maintenance. Everyone from the sales associates to the finance manager, receptionist and service dept. have never been anything but 100% helpful and courteous. It is a pleasure to do busy with them!
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18 October 2017
Not interested in resolving warranty or service issues unless you purchased your vehicle . Now live in Richmond and my purchase history includes 3 Volvos from prior residence in S.C. Taking my car back to Rick Hendrick in Charleston this Friday for 2 warranty repairs and 1 non-warranty repair for $100.00 less than quoted for the same repair here. Guarantee if I purchase another Volvo it won't be from here and I wouldn't recommend them to others. I took my mother to Rick Hendrick last year for her first Volvo purchase. Guess that have no clue that service! sells cars. Very disappointed
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13 September 2017
Great Experience! Would definitely buy from them again.
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05 August 2017
Sales people were top notch. The way they all go about treating the customer is truly exceptional. Very Impressed
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26 July 2017
Mark and Mike at Volvo Midlothian provide the most excellent customer service in Va
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27 April 2017
This dealership is my favorite in the RVA. They always take great care of me and my car. Today, Mike Heffinger and Tony Sargent went above and beyond the call to help me find an earring that fell below the passenger seat. Tony removed the seat and he and Mike searched high and low and found it. Then, they insisted that my happiness was all the compensation they would take. I am so grateful!
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29 October 2016
Wally, of Midlothian Volvo ensured that my needs for a new Suv were met. The entire Volvo Team was determined to see that I left the dealership fully satisfied with my new 2017 purchase.
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