Name: Volkswagen Van Nuys
Address: 6115 Van Nuys Blvd, Van Nuys, CA 91401, USA, US
Telephone: +1 888-774-1379

Volkswagen Van Nuys is a car dealer, located at 6115 Van Nuys Blvd, Van Nuys, CA 91401, USA. They can be contacted via phone at +1 888-774-1379, visit their website www.volkswagenvannuys.com for more detailed information.

Location :

6115 Van Nuys Blvd, Van Nuys, CA 91401, USA

Contacts :

Added by Jopie, at 13 June 2017

Monday 8:30 AM – 9:00 PM
Tuesday 8:30 AM – 9:00 PM
Wednesday 8:30 AM – 9:00 PM
Thursday 8:30 AM – 9:00 PM
Friday 8:30 AM – 9:00 PM
Saturday 8:30 AM – 9:00 PM
Sunday 10:00 AM – 8:00 PM

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Diana Luna

09 December 2017

Our sales person was great, we got a good deal. BUT the process was a real torture. They kept us like captive for 4 hours after we decided to buy the car. They could have offered a drink, at least a bottle of water or a cookie! We wanted to go eat and basically they didn't let us out of the door. Happy with the car though.
TheMelaniebradshaw1

01 December 2017

I have had my car serviced here at VW Van Nuys for years. They are great and love them. Johnny is an exceptional service advisor. Management is awesome as well. I won’t go anywhere else
Joshua Ovenshire

29 November 2017

Got their, was helped very quickly. I had no questions working with my guy. He had me feeling very informed and comfortable with what I was paying for.

Hoping that I can get my car washed next time, but I understand the equipment wasn't there yet.

But other than that. Great experience. Will keep coming back
Ryan Fischer

29 November 2017

Staff was very friendly, straightforward with what needed to be fixed in my vehicle and got the job done quickly. They were also very accommodating to my schedule in regards to when I could pick up my car. Great service.
Kajsa Blix

04 October 2017

This is a fantastic dealership! The staff is super helpful and honest. I leased my GTI from them last month and couldn't be happier. Kevin and Sven made sure my visit was easy and hassle free. Thanks for helping me get the car I've been looking for at a great price. I'll definitely be back!
Nicole Lee Brimberry

14 September 2017

After being in a car accident, the last place you want to go is to the service department at a car dealer. However, Johnny (my service rep) and Armando (my mechanic) went out of their way to make sure that I was completely satisfied with my car. I was so grateful I had come to this location and truly enjoyed working with such hospitable, friendly staff!
Samir Faza

10 September 2017

I don't write reviews often - but please heed my words of caution. Save your time and money and don't go to this VW dealership. Called and spoke with a sales manager named Ash over the phone and was told that he'd honor a competitive offer. However, immediately upon entering it was clear that was never the case. He began to refer to unsubstantiated reasons why this competitive offer at another dealership is "not a real offer." He didn't even want to try to come to a deal - just argued with us about how "we're wrong" and "this is how it works."

We drove an hour and a half on his word.

And the worst part is that he was rude and disrespectful through it all. I've been through many dealerships and dealt with many salesmen but none like this.

There are great options around, please take your time and explore another opportunity with another dealer.
Serena Prendergast

02 September 2017

Everyone is so nice! I was pleasantly surprised at how much of a priority they make you and how good I always felt walking out of their office. I've only been there a few times but I always had a good experience.
Rachel Layne

02 September 2017

Jonny was amazing - informed me on what my car truly needed in the moment and what could wait to be serviced. Which as a customer, that makes me feel like he's on my side and not trying to sell me on services that aren't needed. He not only saved me money that I don't have, but he gained my trust. I really really appreciate it.
Devine Meg

17 August 2017

The only reason I will give this place two stars is because I've had my car here for servicing and Tom has always been fantastic and super honest! In fact months ago when I brought my car in I asked Tom to look at my brakes and he said they look good, not to worry. I brought my car in this week because I had an air bag malfunction light on which would be taken care of by warranty. They have no loaner cars apparently and I have to leave my car over night so I HAVE to rent a car for $30. How ridiculous that there are no loaner cars. My car is barely two years old and the problem is nothing I caused yet I have to spend money to rent a car? That's lame. They tell me they'll call me in the morning and it should be done early. No one calls me so I have to call them. They tell me "Everything is fixed and it was under warranty.but we did take a look at your brakes and you need new pads and you will need new rotors." What??? Why are you even looking at my breaks? And there is no WAY I need new rotors!! I said "That makes me very angry because a previous service tech told me I didn't even need pads. I would have gotten new pads!" She said she was sorry to hear that and can she go ahead and have all of that taken care of for me? I said NO!! So then she tells me she will have the car ready by 11. Anyway I pick up the car and take it to a service guy who my family has seen for years and I ask him to inspect my brakes (I don't mention anything else) and he calls me back and says you have at least 5,000 miles left on your front pads and even more on your back, was there a problem you were having? I said That's funny, I'm told I need new rotors by the dealership". He couldn't believe it! I feel completely taken advantage of because I am a young woman who looks like she doesn't know anything about cars and they were probably looking to make some money off of me because what they had to fix on my repairs were under warranty . I will never ever come here again. I dont trust them at all and that is really sad because I did really like Tom. So if you have to go here, ask for Tom and NO ONE ELSE! They even sent me off with an estimate for the new brakes and rotors. Thanks for the evidence of your scheme!!!!
Jamie Eisenberg

11 July 2017

Awful service. I had a extremely rude finance manager (there is only one). I was reacted told things would be completed and they were not. I was told to come back in and re-sign all my purchase paperwork bc they made a mistake- which I did- turns out they switched my finance company. I was never told. Do not recommend. Go elsewhere.
Edgar Arca

09 July 2017

I have 2016 VW e-Golf and needed the 10,000 mile service done. I was pressed for time and had a couple of hours after work. I called Juan "Johnny" Perino and he said he could have my service done in about 1.5-2.0 hours. I got there and he took care of me right away. I waited in their lobby which has two massage chairs. I feel asleep and relaxed while my car was being serviced. I got a text message my car was ready along with a link to view my invoice. Johnny really took care of me and my needs. I will return for future services to my 2016 e-Golf. Thanks Johnny.
Tracy Brimner

01 July 2017

Walked in without an appointment thinking I only needed an oil change. Tom Andrews helped me out within minutes, setting me up for my overdue oil change and 20k mile services. I was able to get out in time for my appointment. They are on top of their game here. Highly recommend this location and their staff!
Lia Lafreniere

21 June 2017

A great experience, easy, no fuss and everyone in the service department is so nice and helpful. The driver of the shuttle is especially charming, even after picking me up from work 4 times! Extra credit for the two massage chairs in the waiting room.
Lavoria Pierce

20 June 2017

Superb customer service dept.
I'm grateful for the wonderful people that work there from the young lady that scheduled my appointment to the shuttle drivers. This is my first Volkswagen car but it won't be my last.